Machine Mart Reviews

Name: Machine Mart
Address: Machine Mart Limited211 Lower Parliament Street, Nottingham
Rating: 1.77

1.8 Rating 251 Reviews

20 %

of reviewers recommend Machine Mart

Company Reviews

Questions

Metrics

1.8

Based on 251 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0871 410 1250

Location:

Machine Mart Limited211 Lower Parliament Street
Nottingham
NG1 1GN

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Machine Mart 1 star review on 5th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought Bosch HDS pro power washer, used it twice for a total of two hours , when I noticed oil coming out of the machine at the bottom, so switched it of immediately, took it back the following Saturday, where they said could not contact bosch as it was the week end, the Monday I called to ask the outcome, they told me Bosch wanted to inspect it and had sent it back to them, now into three weeks down the road, called again,all I can tell you is it's still with Bosch, I wanted a refund but the machine was just over a month from purchase date, still pursuing this tomorrow Friday 22nd September, yes another long time customer lost, They implied in the conversation that I have bought this from Bosch and there is not a lot of involvement or liability from machine mart ! Wake up Machine Mart look At the REVIEWS they are terrible you are hemeridging customers mostly loyal long term, I'm one of them !”

Helpful Report

Posted 7 years ago

“""Bought a clarke mig welder from them and my circumstances changed and tried bringing it back they would not refund me even though it had not been used and still in the box.I have been using them for years but not no more they have lost my custom”

Helpful Report

Posted 7 years ago

“Purchased a Brand new machine 5 months ago. It's broken down 3 times since. Customer service has been somewhat non-existent and when they do respond, solutions offered have been completely un-reasonable. Completely baffled as to how it's even come to this....0**********”

Helpful Report

Posted 7 years ago

“We bought a Clarke 720 Generator advertised in the machine mart book and on the box as a Quiet Generator ideal for camping. THIS GENERATOR IS NOT QUIET! Also it's advertised as 65 DB but it's actually 95db...Apparently it's 65 DB from 7 metres away ! Who has their Generator 7 metres away from their motor home?? Machine Mart refused a refund and said if we wanted a credit note the generator had to be sent away for a check and this would take 2 weeks. I've spent a lot of money in their store but will think twice about going there again!”

Helpful Report

Posted 7 years ago

“Went into the shop to buy an oil pan was asked for my address name and post code ,when i questioned why i was made out to have an attitude by the manager because i asked this question,ended up going else were.if this is the attidude that machine mart staff have to customers who ask a simple question i would note an that there needs to be an overall training on customer service.the shop i refer to is the one on LONDON RD CARLISLE”

Helpful Report

Posted 7 years ago

“Buyer beware - Machine Mart will not provide a refund for unused/unopened items. Had I known this before making my purchase three days ago I would have gone elsewhere.”

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Posted 7 years ago

“such a shame they used to stock stuff but Now its all 7 days delivey. or like a laser torx bit i wanted for collection 7-10 days. How much longer are they going to last running like this when you can order online and get it next day from most places.”

Machine Mart 1 star review on 3rd May 2017

Helpful Report

Posted 8 years ago

“Hello my name is Giles Rees. On the 13th of April I went into the swindon store and ordered a pair of wire strippers. (I have receipt still) I was told they would take 1week considering the bank holidays as well. I rang 1 week later and was told they were coming. I rang again after another week had passed and was told the same thing. Today I rang and was told my product wasn't even ordered and they would 're order today. Once again another week I have to wait. I said that I was told twice they were coming ( was I blatantly lied to?) Yes he replied and an apology came next. Is that it? I feel cheated and robbed by your company. Plz help. Thank you”

Helpful Report

Posted 8 years ago

“The company sells me goods which was dangerous”

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Posted 8 years ago

“Do not buy anything from machinemart they sell substandard goods and more or less refuse to take them back. They make YOU pay for collection. Keep away”

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Posted 8 years ago

“Living in Jersey, trying to buy anything on line is a nightmare. Most company's will not deliver and many will not deduct VAT (we are not liable for VAT in Channel Islands-we have our own Goods and Service tax). Anyway, yesterday I telephoned Machine Mart to order an item, and ask the above two questions. Very nice chap on the end of the line, but he couldn't answer my question, but said he would get someone from Sales to ring me. Well, I'm still waiting.”

Helpful Report

Posted 8 years ago

“Awful customer service clarke compressor petrol that cost over £700 broke/ exploded after 41 days will not listen to me when I tell them that its within guarantee and needs to be replaced they want it for two weeks to inspect it to ( so I was told on the phone) tell me it was likely a user error and they will not replace it absolutely disgusting avoid this place at all costs!!! Please see the photo the engine has exploded from the inside how can this be user error. Oh and just to add i have lots of these machines from them no issues with others yet but I have spent an awful lot of money with these thieves and I am being spoken to in a condesending manner and told that it is likely my fault without them even looking at the machine.”

Machine Mart 1 star review on 23rd February 2017

Helpful Report

Posted 8 years ago

“Worst customer service I've ever experienced! After being told how great a Honda generator is by the staff, I bought the eu10i for over £800, this lasted just 15months. Whilst sent away with them to be fixed (which by the way took a month for them just to get back to me saying what's wrong.) I bought the Clarke generator for £300 so that I had a spare and something to use whilst waiting for my other to be repaired. The pull cord then broke exactly a month after purchase and they refused to refund or exchange until it had been sent away which would be a minimum of two weeks. I was then directed to customer service, then to another number and then to an email address to make my complaint and seek a solution. Absolutely disgusting service and it's so frustrating that they can get away with this!”

Helpful Report

Posted 8 years ago

“Ordered a ranger 6/500 from machine mart. Soon as plugging in the the valve blew it wouldn't turn off .so they sent another out and was on building up pressure then the tap blew off.the 3rd one they sent out was bent up on wheel frame plastic broke and wouldn't switch off .the engineer told me if I didn't mind bending the chassis back to take the cover off and adjust a screw for it to switch off but wasn't gonna do that it was mentioned to be new and in working order so asked for refund but no explanation or apology .will not be going there again. Wolverhampton especially”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“Had to order a welder liner online as sold the wrong part in the deal store as I needed it urgently as the store didn't have the right one in store. Paid for overnight delivery, nothing received. No reply to email query about order so called. I was told that when I ordered they had 7 in stock but they sent them to their sister company rather than a customer who had already paid! Still awaiting refund over a week later!!”

Helpful Report

Posted 8 years ago

“I had a heater from machine mart and it was damaged I kept phoning and phoning for a replacement and they never bothered getting back after 3 times of calling. very poor service and would never shop with them again”

Helpful Report

Posted 8 years ago

“I would like to express my severe disappointment at the service I received from Machine Mart I purchased a Clarke IG1000 1kW Inverter Generator to charge my Caravan battery when we were on holiday at the Great Dorset Steam fair. The last two years we didn't use the generator so we have only use once the previous year about 2-3 hours per day, This year we did need to use the generator it ran for 20 minutes and stopped and would not go again the was the second day of are holiday so I had purchase any other generator for the remaining days of are holiday , I did contact Machine mart Liverpool who told me that they could send the generator for a repair costing £24.00 for assessment. The would tell me the cost of the repair I contacted Machine Mart Liverpool today and was told it would cost £290.00 to repair it. It would be cheaper to buy another one, I have been a customer of Machine Mart for years and this is the first time I have been very very disappointed at the service and quality of the product . it is absolutely ridiculous that the generator has only run about 20 hours in its life should need a repair costing £290.00 , I put to you that the generator was not fit for purpose.”

Helpful Report

Posted 8 years ago

“I placed my order with machine mart for a damp meter on 8th October 2016 on the website and paid fully for the item. It does state that delivery is 4 or 5 working days and on the 14 October I visited my local store to enquire about the item that I had paid for only to be told that the item was not on stock and that they were awaiting a delivery from the manufacturers. I asked when this would be and they did not know but said it would be at least 3 days after they had delivery from the manufacturer that I would receive my item. I then sent the company an email cancelling my order on the 16 October 2016 and stated that the reason was that they did not have the item in stock. I did not receive a reply and I then telephoned their sales team on the 17 October 2016 at about 3 30 pm and told them that I wanted to cancel my order as they did not have the item in stock. To my dismay I was told that it would take 3 or 4 days to complete my refund. I know that this is only a small amount but it will then be a minimum of 12 days that Machine Mart have had my money for an item that they are not carrying on stock and did not even have the courtesy to let me know.I will never deal with Machine Mart again as I do not wish to give my money to a company who I think has no principles.”

Helpful Report

Posted 8 years ago

“For the second time in Colchester branch crap service the staff seem more interested in reading there computer screens than serving customers, waited for several minuets to be noticed no luck left the goods on the counter and walked out never again, got the same goods from Amazon next day and cheaper.”

Helpful Report

Posted 8 years ago

Machine Mart is rated 1.8 based on 251 reviews