“I lost 15lb in 16 weeks with Macros Inc. The service was good and results speak for themselves. Only reason I've not given it 5 stars is because I didn't really bond with my coach like I hoped I would. She was very nice and did her job well but we didn't have the rapport I was hoping for.”
“This wasn’t the best match up for coaching.
During intake I wasn’t asked anything specific about me.. it was more general conversation and he seemed distracted.
I knew then that just wasn’t a good match at all. It was my fault for not speaking up. But this was the second coach assignment after the first coach had availability that was over a week from my start, causing me to lose a week of coaching that I had paid for.
20-something men don’t match well with 50+ post menopausal women.
I would note how difficult it was for me to get sleep in menopause and he would send me articles about how important sleep is. I know sleep is important. That doesn’t help at all. Reminding people “how important it is to…” isn’t giving any tools to work through that hurdle. All it does is add guilt and stress.”
Thank you for the honest feedback here, Corey. I'll look into the consultation because that's definitely how it should feel at all. Normally these are very engaging conversations, and that's a very crucial time for us to get to know as much about you as possible so that we have an understanding of what's going to be needed for us to help you. So I'm really sorry about how your consultation felt.
I did look into the coach transfer and the time lost. It turns out I myself was actually the one who added 2 free days to your coaching to offset the time lost due to the coach change. So instead of your coaching going from Feb 20 to May 20, it was extended to May 22. It looks like you enrolled on Feb 20th, but then we changed you over to a different coach on the 21st, and your consultation with him was on the 23rd. My rationale for adding 2 days back to your coaching was that 1-2 days after initial enrollment is pretty typical for when the consultation takes place, and that pretty much aligned with the time you got assigned to your new coach and when you had your call with him. I hope that was sufficient! But if there is anything we could have done better or could do better going forward to help with situations like that, I am 100% all ears.
I genuinely do appreciate this type of feedback because it helps us identify gaps needed for improvement and gives us valuable insight into the experience you as clients have with us. What our clients want, we want to deliver.
As I mentioned, I'll be taking a look at what we could have done better in the consultation call, because again I don't want anyone feeling like we weren't listening during one of the most critical times intended for that very purpose.
If you have any additional feedback or thoughts you want to share, shoot me an email at dylan@macrosinc.net
I'm always available! Thanks again!
“I've learned so much about nutrition and training from my coach! The accountability of check-ins keeps me on track. I've also learned a lot about myself through coach guided reflection.”
“I joined MacrosInc during the Black Friday sale and was paired with Gina Dameron. That has been one of the best decisions I have ever made. I'm losing weight and inches, while gaining muscle and lifestyle change techniques. I love going to the gym and seeing the transformation. The accountability is what keeps me going. The positive words of encouragement from Gina is what keeps me going. Seeing the before and after pictures is what keeps me going. And seeing in black and white how much inches I've lost already is what keeps me going. I only signed up for 6mths, and without a doubt sign up for another 6mths because my journey is not over.”
“Melissa is an extraordinary fitness coach! Coming from a beginner fitness background, I knew I was in good hands right from the start. Melissa's knowledge and expertise in all things fitness is truly impressive. She helped me to understand where my learning holes were and from there with her guidance, I took off. Not only is she extremely professional and dedicated, but she is also compassionate, empathetic and encouraging. Melissa pushed me to be as consistent as possible and as a result I saw amazing results which blew me away being in midlife! I always look forward to my check-ins with her because I know she always leaves me with helpful nuggets of information that keep me on my path and moving forward. If you are looking for a fitness coach who will not only help you achieve your fitness goals, but will also support and motivate you every step of the way, then look no further. I'm in my 50s and this is the best I've ever looked and felt in my entire life. If you're a person on the fence about hiring a coach, do your future self a huge favor in signing on with Melissa. You'll never regret it!
-Christine N. (Client)”
“My experience has been nothing less than great! My coach was easy to work with, gave me the knowledge and support I needed to find my way back to healthy living. With so many fads and TickTock viral diets it’s so easy to be misled with so much wrong information that working with a coach with true nutritional information has made all the difference for me. It’s not a fast fix but it is a forever way of living your best life!”
“My coach Kim has been a perfect match as a coach for me! Her feedback is honest and helpful. She listens to concerns I have and gives Me tools that I can use. She is very positive and supportive!”
“Very impressed with the knowledge and I truly feel cared for. Even when it comes to failures in areas the way my coach goes about addressing it is so great. I have never been made to feel bad about myself.”
“I have hashimoto's and have just went through menopause. Losing weight seemed impossible. I LOVE macros, Inc. And my coach has been truly a blessing to me. He (TJ) is soon too be done with coaching and illl be the first to admit I'm pretty freaked out. But, I am praying I'll get another coach who will teach me even more. I've lost approx 30lbs, am in maintenance because of a recent knee replacement and I'm doing well!”
“My coaching experience has been amazing. My coach is very accessible and answers my questions in a timely manner. She gives me a great advice that I can implement into my journey.”
