Maisons du Monde Reviews

Name: Maisons du Monde
Rating: 1.24

1.2 Rating 140 Reviews

5 %

of reviewers recommend Maisons du Monde

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Metrics

1.2

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Maisons du Monde 1 star review on 23rd February 2025

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Maisons du Monde 1 star review on 3rd January 2025

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Maisons du Monde 1 star review on 10th October 2024

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Anonymous // 01/01/2019

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“I’m so glad I didn’t listen to the reviews saying “DO NOT BUY” because everything I received from Masion Du Monde was PERFECT. Wall art, Bar, Bar Stools, Faux Banana tree and Lamp Shades. All good quality and exactly as advertised.”

Maisons du Monde 5 star review on 2nd October 2022

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Posted 2 years ago

“The couriers they use for deliveries are terrible with very slow deliveries and poor updates to their tracking but the quality of the products is absolutely diabolical. They look good on the website but the materials are the cheapest you can possibly imagine and the workmanship is like a child made them. Truly appalling, I've never seen anything so bad in my life and if I had the time and energy to return I would but these were bought for our holiday home and we're leaving in a couple of days and I don't want to waste my time waiting for their courier to come and collect. Without a doubt the worst furniture I have ever seen, Ikea looks high end in comparison.”

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Posted 3 years ago

“Criminal operation. Double charged for goods then ignore request for refunds. they should be investigated by Trading Standards and closed down.”

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Posted 3 years ago

“impossible to track the logistic operator.. delivery times unknown.. good luck”

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Posted 3 years ago

“The product was so expensive and of poor quality; I complained but was informed that 72 hours had passed so I have no solution but to return the product in the original packaging. The original packaging had to be thrown away because it smelled so bad. now i have a BAD product.”

Maisons du Monde 1 star review on 2nd May 2022

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Posted 3 years ago

“No refunds! I bought for €1.529 garden furnitures and cushions. Unfortunately the quality of 1 furniture and all cushions did not live up to expectations. I therefore chose to return part of the order. The pickup of the return went fine. Maison du Monde informed me that I would receive a creditnote valid for 1 year. However I insisted on a refund, as I had no intention to make more purchases. Maison du Monde refused to make refund (which is a violation of consumer rights in EU). I receive no reply to my messages and the problem continues to be unsolved.”

Helpful Report

Posted 3 years ago

“I ordered a small chest of drawers from Maisons du Monde and had to wait 3 months for it to be delivered! When it finally arrived and I removed it from the box it was broken in two places, the wood split along its length. This was due to poor quality wood being used and inadequate packaging. Later I found that Amazon sell cheaper, better made products with next day delivery. So I will not use Maisons du Monde again. I have given 2 stars, because the refund/return process was easy and they have promised a full refund and I can keep the damaged item.”

Maisons du Monde 2 star review on 8th April 2022

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Posted 3 years ago

“Does not even deserve the 1 star. DO NOT BUY HERE! Went to the store for a new sofa. Were very friendly at and helped us with creating our own sofa. Added two other smaller items (small trolley and foot rest). Delivery date was set for Januari 4th. Delivery was free because of the expensive purchase. The whole amount had to be paid immediatly otherwise they would not create the order. Should have known then and there something was off. Delivery was postponed (email), no reason given. Delivery was postponed again (email), no reason given. We called and found out it was because they didn't have the foor rest in stock. Went to the store, found the foot rest, had it removed from the order and took it with us immediatly. Delivery was then set for a wednesday, which we told is the only day that is absolutely impossible for us. Replied to the email didn't change anything. Had to call customer sevice and explain it was not possible before another date for delivery was scheduled. Spoke to customer service twice and asked specifically if my old sofa would be taken on delivery of the new one. Both timpes the answer was 'YES'. Sofa and trolley delivered February 15th. Old sofa not taken. Called customer service, they acknowledged it was their fault, but refused to offer any sollution. Even the delivery company (not Maison du Monde) tried to find a sollution by having their office call Maison du Monde for a pick up and destruction order but Maison du Monde flat out refused. Assembly: at the store they told us it would be assembled for us. Well that didn't happen. Nuts, bolts, screws, ... all the wrong amounts. Assembly instructions for the sofa bad; for the trolley it was wrong. Managed to assemble it anyway. And they should see themselves the instructions are wrong because you can't complete the instructions with the pieces listed on that same instruction manual. Damage to the wood, non- supporting structure, of the sofa. And it is on the bottom so nobody will see it. I'm not even going to bother with customer service for this.”

Helpful Report

Posted 3 years ago

“We have tried and failed to spend in the region of E700 in the Marbella branch of Maison du Monde. The items we required were on display but not “for sale” therefore are only an example of what is available on line. This is hopeless for us as we are only here for a week or two at a time and are not able to organise a delivery to our home. One item, a table, was actually in their winter sale and we would have been able to take it there and then however they would not help us take the centre pedestal off to enable us to put it in the car!! Honestly talk about useless!”

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Posted 3 years ago

“Been trying to order a sideboard for months, either out of stock or when I get to add the item to my basket, it says oops, you have missed out. Phoned them in the hope they would reserve one for me, but they can’t do this! Some customer service, do they want business, what a way to run a company. Had a look at trust pilot reviews and you know what, will now be buying from someone else!”

Helpful Report

Posted 3 years ago

“Ordered two shelving units which I was told would be delivered assembled, not true , and exorbitant delivery charges. Impossible to assemble, dreadful instructions, ill fitting tools, screws that are too small. Tat ! I will never buy anything from them again. I am still trying to put the first unit together, day three now !!”

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Posted 3 years ago

“cancelled my order with no explanation. I tried to order it as express delivery which they said they wouldn't do. I called the company and they were passing me between departments. No-one would help, and then they just hung up on me. The item was meant to be a Christmas Present but now will not arrive in time for Christmas. Their customer service is terrible. DO NOT ORDER FROM THIS COMPANY 1 star is a compliment for them”

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Posted 3 years ago

“They don’t even deserve 1 star. They sent me a table with missing parts and damaged! and they are asking me to pay again for delivery to my apartment. Their customer service and delivery service are the worst I have ever experienced.”

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Posted 3 years ago

“I would give 0 star if I could. Never ever ever buy from this company. I received my order but it was damaged and I am still fighting with the company 3 months later to rectify. Their customer service is the poorest I have ever experienced!”

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Posted 3 years ago

“Never respond to questions or emails No idea if my item will ever come or if I will get a refund DO NOT USE THIS COMPANY TO BUY ANYTHING”

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Posted 3 years ago

“I ordered a set of coffee tables from them and must say the quality is one of worst I have ever seen. Not only that it didn't look like on the website but it also wood was damaged and some of the screws didn't fit well. As an advice do not order from this website!”

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Posted 3 years ago

“Bought a small piece of furniture for my hall. The lady wanted to sell the exhibition item which had some marks on it. I said yes for a reduced price. She refused. We then agreed on a new one which arrived yesterday. What can I say. It came with one dent and one scratch on the top. So, never again. This is the first and the last time I’ll buy from this store! I would not recommand it!!!! L. from Luxembourg”

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Posted 3 years ago

“Claiming solid mango wood furniture. Its not MDF or pile wood back&drawer bottoms. Arrived with cracks in drawer bottoms before us”

Maisons du Monde 1 star review on 24th November 2021

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Posted 3 years ago

“Absolutely appalling experience with this company after having paid nearly £600 for a kitchen table I sent a message as after one water spill (that was wiped up immediately) the middle seam has become very badly damaged and rucked up due to what I guess is it not being properly sealed. I am now left with a table that looks an absolute mess and been told by the company it is my problem “because of the use I have of it” Well it’s a kitchen table and so water and drinks are going to be spilt on it, if I had known that a £600 six seater table would be this badly damaged from a small water spill I would never have bought it! Absolutely ridiculous to claim this is the fault of myself when it’s an obvious fault in the materials in the table. I have asked to take this further with a manager.”

Maisons du Monde 1 star review on 15th November 2021

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Posted 3 years ago

“I am normally a very patient and tolerant person but this company pushed my patience to the absolute limit. The are a complete and total sham and seem to be doing very little to help any of their customers. I ordered 1 simple item - a picture frame from them in August. Didn't hear anything at all and had to chase them up off my own back. I called them several times to check on the order. They then told me "the carrier company attempted to deliver the item but had the incorrect address". I looked back at my original order and I had provided them with the CORRECT address from day one! So, firstly, they somehow managed to mix that up and deliver to the wrong address despite having the correct information. I then confirmed the address again. Months went by and I heard NOTHING. They made no effort at all to keep me updated on the item's delivery. No text, no phone call, no email...nothing at all. I chased them up again and they fobbed me off with some clearly fake excuses. I then read all of the negative reviews from other customers about lack of delivery, bad customer service, faulty or broken items and a general sense of ineptitude so decided to just bite the bullet and ask for a refund. On the phone, I had to practically beg for a refund from them and they continued to give me lame and fake excuses and even asked me to give them another chance. I said that my experience has led me to not want any further dealings with them so they finally gave in and said they'd refund me. After a lot of fighting over the phone to get my money back, I finally recieved it in my account but what a fiasco this whole situation has been...for ONE...LITTLE...PICTURE FRAME! Dealing with these cowboys is not worth the stress or effort. Stay away from them and don't order from them. They are a complete and total sham!”

Helpful Report

Posted 3 years ago

Maisons du Monde is rated 1.2 based on 140 reviews