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Maisons du Monde Reviews

1.2 Rating 124 Reviews

5 %

of reviewers recommend Maisons du Monde

Company Reviews

1.2

Based on 124 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Maisons du Monde 5 star review on 2nd October 2022

Maisons du Monde 5 star review on 2nd October 2022

Maisons du Monde 5 star review on 2nd October 2022

Maisons du Monde 1 star review on 2nd May 2022

Maisons du Monde 1 star review on 2nd May 2022

Maisons du Monde 1 star review on 2nd May 2022

Maisons du Monde 1 star review on 2nd May 2022

34

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 2 long vinyl runners for a wooden floor in a kitchen. Only 1 arrived, the other never turned up. The lady on the phone began speaking to me in french and then when she started speaking english said she couldn't help me. Filled in online forms twice and still no response. Out of pocket. Dreadful website and after sales service.”

Posted 3 years ago

“Not only will they never tell you why you are not going to receive your order but they do not have ANY customer support. No phone service to contact, you call and it says 'sorry this service is unavailable'. No email alias to even contact. No online form to fill in. Its like one massive scam.”

Posted 3 years ago

“Avoid to order @ this company Very bad quality Not possible to return as promised No answer to my emails and no answer on the phone After 6 weeks they propose an indemnity of 150€ for a dressing full of default the price was 1750€ Expensive and no quality”

Maisons du Monde 1 star review on 22nd July 2020

Maisons du Monde 1 star review on 22nd July 2020

Maisons du Monde 1 star review on 22nd July 2020

Maisons du Monde 1 star review on 22nd July 2020

Posted 3 years ago

“Ordered a couch and some house accessories. Delivery was 8 to 10 business days. Final delivery nearly a month. Cancelled and requested a refund. Has to do it separately per product.. Worst experience. Never would have imagined a chic shop like this would be so shitty. Will never buy here again.”

Posted 3 years ago

“SCAMMERS! THAT'S ALL!! FAULTY GOODS AND NO REFUND. ALSO NO WAY OF COMMUNICATING WITH THEM BECAUSE THEY IGNORE EMAILS AND HAVE NO PHONE NUMBER!!!”

Posted 3 years ago

“where do I begin. best to read all the 1 star reviews. they are all true.”

Posted 3 years ago

“Do not buy from this company. Poor quality items that are impossible to return for a refund. Customer services are non existent”

Posted 3 years ago

“Terrible company. We ordered furniture for the garden, several months after the delivery date we are still waiting. At their helpdesk they indicate they can not help us.”

Posted 3 years ago

“Ordered a outdoor table in May, MdM said it would be 5 weeks delay, that was fine - but we never heard anything. Eventually checked at the start of July as it seemed late and the tracking info said it had been with the courier firm since June 12th, although we had heard nothing. We tried to chase them but it was impossible to get through to the courier firm (tracking number provided was invalid) or MdM.... maybe they have gone bust? I would seriously recommend not buying from this firm unless you want to be ripped off. Trading standards need to close them down asap.”

Posted 3 years ago

“Do not buy from this company. I bought furniture many times from them, but the last shipment they broke the furniture and gave me a gift card.... but it doesn't work and I want to return 2 taburete, but they don't come and pick them up. I have spent hours on the phone getting trough talking to different people, and they say that they will come for the return and that the gift card will work, but nothing has happened. VERY BAD SERVICE!”

Posted 3 years ago

“Horrendous company I am £500 out of pocket. Order at your peril”

Posted 3 years ago

“Purchased an expensive adirondack chair and stool. Items arrived very poorly packed and broken, after waiting weeks for delivery. Will not order again from this merchant.”

Posted 3 years ago

“Ordered dining table and chairs, arrived damaged and of terrible quality. No response to emails or telephone calls. I have put the matter in the hands of Paypal to retrieve my money. DO NOT use this company ever. They ship Chinese rubbish and do not even inspect it before delivery.”

Maisons du Monde 1 star review on 29th June 2020

Maisons du Monde 1 star review on 29th June 2020

Maisons du Monde 1 star review on 29th June 2020

Posted 3 years ago

“Absolutely appalling customer service. Returned an item two weeks ago and still no refund. Emails ignored, numerous telephone calls made, finally got through and was assured a refund was imminent..... that was a week ago and still nothing..... worried I won’t see my £351.... AVOID this company!!!”

Posted 3 years ago

“Six weeks for delivery - imossible to track delivery - and then item arrived damaged. Appalling customer service - impssible to get hold of. Would never buy from again”

Posted 3 years ago

“Not only did the website fail to mention it would take over a month for the item to arrive (which was expensive anyway and ambiguous as to where it was shipped from), the items were extremely poor quality. Half of the leaves of the synthetic hanging plants were broken off or pulled out from the badly glued base. The items were much smaller than appeared on the website. A complete waste of money.”

Maisons du Monde 1 star review on 30th May 2020

Posted 3 years ago

“Expensive furniture, terrible customer and delivery service. We bough 5 items, we receive first 2 of them some days ago, yesterday HALF of the bed and who knows how many more deliveries we need to wait and when we will have everything finally. The part we did receive of the bed have dents and cracks. I've took some pictures but no mail to send them. So well... if anyone have an email would be appreciated. And please, before buying think twice, there are a lot of better sites to buy furniture.”

Maisons du Monde 1 star review on 21st May 2020

Maisons du Monde 1 star review on 21st May 2020

Maisons du Monde 1 star review on 21st May 2020

Maisons du Monde 1 star review on 21st May 2020

Maisons du Monde 1 star review on 21st May 2020

Maisons du Monde 1 star review on 21st May 2020

Maisons du Monde 1 star review on 21st May 2020

Posted 3 years ago

“Scam company, like everybody states here. Customer service is not replying. Bought 5 products for €1400. 4 products had severe damages during transport. No reaction whatso ever with proving pictures etc. DO NOT BUY”

Posted 3 years ago

“Some of the worst customer service I have ever experienced. The tripod lamp and shade I ordered I arrived damaged. It has been a battle to get customer services to answer emails and the most I have been offered is to keep the broken lamp and be issued with a £50 voucher. Brilliant!! This has taken over three weeks. I will never use this company again.”

Posted 3 years ago

“Ordered one product. Shipped entirely different product and they won't replace it. Beware.”

Posted 4 years ago

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Maisons du Monde is rated 1.2 based on 124 reviews