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Marks And Spencer Reviews

2.8 Rating 2,153 Reviews

44 %

of reviewers recommend Marks And Spencer

Company Reviews

2.8

Based on 2,153 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Marks And Spencer Reviews

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 3rd March 2024

Marks And Spencer 5 star review on 23rd December 2023

Marks And Spencer 5 star review on 4th October 2023

Marks And Spencer 5 star review on 29th August 2023

Marks And Spencer 1 star review on 22nd July 2023

Marks And Spencer 1 star review on 20th May 2023

Marks And Spencer 1 star review on 6th April 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“well done Torquay if thats how you treat customers Marks and Spencers are finished you certainly aren't managers to mess with thats more than clear”

Posted 1 year ago

“Histrionic Moxhay if HR meet this gentleman they would see how wrong they where to be treated by managers like that it’s SHOCKING”

Marks And Spencer 5 star review on 8th January 2023

Marks And Spencer 5 star review on 8th January 2023

Posted 1 year ago

“Had a bra fitting yesterday. Brilliant. The fitter was attentive, knowledgeable and courteous. I thoroughly recommend this service to anyone looking for a bra that fits properly. Susan Grant, Walthamstow.”

Posted 1 year ago

“Bought two gift hampers for family that live in England both arrived on time (even earlier than expected, I did prepare well in advance just in case) and they were happy to fix an error I made as well in the order, thanks guys ! Cheers.”

Posted 1 year ago

“Well done to the team at Cardiff Avenue especially Mo who made a special effort to go and find me a cauliflower today even though she was extremely busy I really did appreciated it……so thank you .And thank you for all your hard work throughout the year”

Posted 1 year ago

“Customer care couldn’t be faulted, they are such a happy bunch and nothing is too much trouble. Helpful, kind, patient …what else can you ask for”

Posted 1 year ago

“White roses received on my birthday nearly 4 weeks ago still looking lovely and fresh”

Marks And Spencer 5 star review on 29th November 2022

Posted 1 year ago

“I worked in marks Spencers flagship store it is a lovely store and some of the staff are a credit to the company but everyone in store could see what these three managers were doing to intimidate Dale we were even told not to engage with him when he came in the store You can’t even call them managers that’s being to kind to them Dale’s only fault was being a very kind generous gentleman and paying the wrong person a complement who was quick enough to let us all no that’s the man that fancy me what a idiot she made of herself I am sure he won’t make that mistake again”

Posted 1 year ago

“It’s not often I comment on company websites. I should state first that I have a healthy appetite (to say the least) as I am constantly on the go at the moment. Recently I was in your store in the Gyle shopping centre, Edinburgh. I came across your cookie cup mince pies (4 pack). I have always been partial to a mince pie(s) - a major weakness of mine. It has to be said that these cookie cup ones are staggeringly good, probably the finest I’ve tasted. Irresistible? certainly, waist expanding? unfortunately so. Go nicely with a whisky?……..”

Posted 1 year ago

“A young lady at your Thurrock services store, Caroline was by far the most helpful I’ve come across in a long while, I visit stores all over the country as my work gets me about. I think maybe some of your staff could learn from her kind, helpful manner. Happy Trucker..!🙂”

Posted 1 year ago

“Always very excellent products. If there is anything you are not happy with the return procedure is extremely easy and money is in your account in a matter of days.”

Posted 1 year ago

“i have to say i have shopped at most of the Marks+Spences all over country and they are great stores that sale great food and lovely staff and managers but then you read what Thomas / Harris /Moxhay did to the perfectly innocent shopper and the way Thomas the General manager spoke to him outside then Harris has the nerve to say Marks and Spencers just pay lip service with the customer its all very disgusting and arrogant and then Moxhay sending the police to his home with a load of made up lies HR should have made these managers resign from there positions what they did is all over the southwest and they should hang there heads in shame mind you if you bring a customer to tears that says everything we need to no about you so when you sit down to eat your Christmas dinner with your family just stop and think what you did to that poor innocent shopper it is so sad to even read it Dale will have to put the cracker in the door and close it to pull it this year”

Posted 1 year ago

“a male oodie purchased from marks and spencer's i was mightily impressed with the material and with minutes of wearing it warm as toast. well done marks and spencer i hope to reduce my fuel bills wearing this product”

Posted 1 year ago

“I have been a regular at M&S Mere Green since it first opened. The staff have always been very friendly, helpful and efficient but I must say that their latest addition Erin is delightful and almost makes shopping fun.”

Posted 1 year ago

“LOVE Torquays reviews what a way to promote Marks and Spencers no wonder there closing stores”

Posted 1 year ago

“We had M&S food for my parents 60th wedding party, brilliant, the sandwiches and small rolls were delicious, we had other food from store as well as platters and everybody enjoyed the food, can’t say enough about quality of the platters”

Marks And Spencer 5 star review on 16th October 2022

Marks And Spencer 5 star review on 16th October 2022

Posted 1 year ago

“Popped into the branch at Giltbrook, Nottingham. To look for a bra for my daughter. This super kind staff member, Sandra. Went above and beyond to not only do a fitting without booking but then help with picking and advice. Sandra you are a credit ...”

Posted 1 year ago

“I went to Marks and Spencer in the Shire, Leamington Spa, Warwickshire. I was touched by the service with a smile from the check out lady MARYJA. No wonder Mark & Spencer is flourishing with good products and excellent staff.”

Posted 1 year ago

“Our small store in Hazel grove are always helpful and cheery some items not avaiable .but good alternatives”

Posted 1 year ago

“I went to marks and Spencer Doncaster Wheatley retail park store and was walking with crutches due to a foot injury and the staff was lovely really helpful Anna helped me carry my basket to the checkout and even went and got a item I needed but could not carry then the lady on the till packed my bag and got some one to carry my bag to seat outside until my lift came to pick me up I must say I often go to this store and have always had excellent service from the staff .”

Posted 1 year ago

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Marks And Spencer is rated 2.8 based on 2,153 reviews