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Marks And Spencer Reviews

2.8 Rating 2,153 Reviews

44 %

of reviewers recommend Marks And Spencer

Company Reviews

2.8

Based on 2,153 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Marks And Spencer Reviews

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 3rd March 2024

Marks And Spencer 5 star review on 23rd December 2023

Marks And Spencer 5 star review on 4th October 2023

Marks And Spencer 5 star review on 29th August 2023

Marks And Spencer 1 star review on 22nd July 2023

Marks And Spencer 1 star review on 20th May 2023

Marks And Spencer 1 star review on 6th April 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Farhana at the Mens counter of the Aylesbury M & S store was incredibly helpful and friendly. Farhana guided me through the M&S Sparks app by providing me all the detailed information about it( including all special offers n how I can save money !!) .over all it was an excellent customer service.”

Posted 1 year ago

“Ordered some flowers for a friend and when delivered they were disgusting which was disappointing both for my friend and myself. M&S were informed and a next day delivery of replacement flowers was arranged. I am happy to say that they were 100% better than the original ones and my friend is happy with them. At least this company put matters right.”

Posted 1 year ago

“Had a bra fitting done on Thursday by Jean at Chesterfield store. Excellent service, bought 3 bras one had to be ordered as colour wasn't in stock. Had email to say it has been delivered to the store and ready for me to pick up”

Posted 1 year ago

“Paulette in the Oxford Street store next to Selfridges was a fantastic, expert help today when I went for a bra fitting. So friendly, knowledgeable and professional, huge thanks”

Posted 1 year ago

“I'd like to commend Manager Tye at the store near Monument for his kind, speedy, excellent customer service and care. Truly helped sort me out for an item I was looking for and couldn't locate in other stores!”

Posted 1 year ago

“M and S Rawtenstall. All the staff are extremely polite and helpful and appear to be working very hard but always have time for the customers.Thank you all especially Gillian and Danielle”

Posted 1 year ago

“Very easy to get information”

Posted 1 year ago

“Marks Spencer .Bradford store. Food department and fashion. I can only say how amazing the staff are. So patience and friendly can't name them as so many .sahrish was the last one I spokspoke to. but all staff are helpful and friendly. Thankyou”

Posted 1 year ago

“Nice friendly staff Bradford store”

Posted 1 year ago

“Today 24.06.22 I visited M&S food hall at Kensington High Street. I want to say thanks for great customer service by Dilesh. He was kind and could not have been more helpful and he went that extra mile to help and make sure I was satisfied.”

Posted 1 year ago

“Stephen a cashier at tritton park foodhall served my husband and myself. He was so helpful and a credit to your company. I hope he goes far in your company.”

Posted 1 year ago

“Visited Marks and Spencer Telford today. Lovely experience. Served by Augrid who was very helpful and pleasant. Bought some clothes for my grandson. Can't wait to see him in them.”

Posted 1 year ago

“Shopping in store at Hedge End yesterday the sales assistant/ counter staff, Deborah Brown went above and beyond our normal expectation in order to satisfy our requests. Well Done to this excellent member of your staff. Thank-you”

Posted 1 year ago

“Janice on the checkout on the 10th of June 2022 at 14:06 was so pleasant and helpful. It was a delight to go to M & S that day.”

Posted 1 year ago

“Absolutely fantastic company which traded in my local high st for nearly 80 years The building deteriorated and despite being the centre focal point of the hight street it closed without any help from our local authority. Instead of abandoning the area they have opened an out of town food only shop which is much better and accessible and its 3 times as busy. it stock items it didnt do before aswell. Fantastic success story for Marks and Spencers and its customers”

Posted 1 year ago

“Absolutely beautiful chicken, moist & succulent, & the various seasonings make the dish taste so nice. 2 substantial chicken breasts on kebab sticks. Cooked in the oven for 45.50 minutes & was perfect, however cooked on a barbecue would be equally as good.”

Marks And Spencer 5 star review on 1st June 2022

Posted 1 year ago

“Visited the Bromley store in the glades Kent. Attempting to buy my son a suit for prom, was helped by a lovely employee called Steve. Steve went above and beyond from helping search for the suit on shop floor and in the fitting room. He was absolutely amazing and wonderful. An asset to Marks and Spencer, showed what customer service was all about. He made sure my son was happy and made the whole experience so easy and pleasant. So this is a big thank you to Steve for a very happy teenager and mum. You were amazing!! Marks and Spence take note - Steve deserves some recognition and is a credit to you!”

Posted 1 year ago

“Served by a very pleasant lady, Julie in the Food Hall at Canterbury. Thank you Julie”

Posted 1 year ago

“My sister’s and I visited the ground floor cafe of your Cheshire Oaks Store yesterday afternoon, and couldn’t help but notice James your counter assistant, he had the most lovely and relaxed manner with customers, which was immediately noticeable…… have to say he is an absolute credit to your company as nothing was too much trouble for him.”

Posted 1 year ago

“I buy the M&S mini meal cottage pies and I love them - easily the best ones I have tasted. Quick zap in the microwave and yum.”

Posted 1 year ago

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Marks And Spencer is rated 2.8 based on 2,153 reviews