Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.81

2.8 Rating 2,264 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,264 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't believe that M&S charge 40p for a paper bag. I'm all for protecting nature and cutting back on plastics. Totally supported the Welsh goverment in 2010 when they introduced the 5p charge to reduce the number of plastic bags being discarded. However, paper bags are biodegradable and i totally disagree with veing charged 40p for such a flimsy carrier”

Helpful Report

Posted 1 year ago

“Always was the place to go for special food, but now such bad quality, gone down hill nothing more than a horrendously overpriced low budget supermarket ..”

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Posted 1 year ago

“No return policy?! How is this allowed? The answer at the till it was that it states on the receipt ?! The receipt you receive after you have purchased the item! What a scam! So disappointing it comes from such a renown big brand! Not to mention the lack of custoner service from store manager! You should be ashamed for the service you provide @M&S #scam #worstcustomerservice”

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Posted 1 year ago

“I shopped in the Torquay store for the first time and it will be the last time Claire Thomas the general manager certainly doesn’t value the customer she is scruffy rude and a arrogant pig she should resign from her role my advice to all keep out of that store it will stay with me for a long time then way she treated me but then just read there reviews I think I was very lucky”

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Posted 1 year ago

“What is the point of having a restaurant ope a d there is is no staff to make simple hot foods. this has happened so many times and on different sites. shut them down totally hopeless. soooòo mad”

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Posted 1 year ago

“Advertising 3 pants for 98p then when you've given all personal data online then price to pay is £15+! & one can't then delete ones personal information!!”

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Posted 1 year ago

“Has changed dramatically from years ago, gone downhill so much it's actually sad. Clothes are nowhere near the quality, the sizing is all over the place and unreliable, and returns are a nightmare, where they used to be straightforward. I've lost the will to risk shopping from them, it's just too much trouble and life's too short.”

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Posted 1 year ago

“Marks and Spencer’s are not what they use to be. Avoid as they have sold out. Rubbish customer service. Can’t speak to a trained person on the phone etc They are no longer worth the money”

Helpful Report

Posted 1 year ago

“I ordered some leather ankle boots online as they didn't have my size in the Birmingham City Centre store. I ordered two pairs in different sizes along with a couple of other items. I collected the order which was in a large cardboard box. When I tried my size on in the boots they fitted perfectly, so I had to return the larger size. I visited the Mere Green food hall to do this. The boots were in the original polythene packaging with the cardboard inserts and I had wrapped them in a white plastic bag and tied it up. When the assistant served me she said that they should be in the original packaging they had arrived in. I explained that this was a very large box. I said I had travelled there by bus and the box was too large to carry. She said it doesn't matter and repeated it should be in original packaging. I told her I was offended by her altitude. She was really rude. I am 5 foot tall and a senior citizen. Disgraceful customer service.”

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Posted 1 year ago

“Amazingly good tasting food.They always know the product will be a winner”

Helpful Report

Posted 1 year ago

“I won’t be using Marks and Spencer’s again until they change their delivery and collection service as they have sold the customer out to cheap delivery service and a non existent customer service if anything goes wrong. Expect all these companies to go bust real soon and with only themselves to blame when they put profit before service. What a shame when they used to be such a good name.”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Disgraceful Service - Christmas Hamper - NO SHOW! Christmas Hamper - NO SHOW! Paid for 11.11.23 - £500 Hamper as gift, to then be notified on the evening of delivery 22.12.23 that they didn't have the goods for the courier 1 day after 1st delivery's started? which I might add was 21.12.23 so they ran out of stock??? Have been using M&S for the best part of 50 years and feel really let down by there service or lack of service, to then be chasing up on 4 different days to a telesales office in South Africa who couldn't care less about what's going on and pushing for refund rather than sorting out the problem there end? Even after speaking to 3 staff members one of the days including there manager Dilan due to get back to me? Never did. So because of M&S not making good on there promise of delivery, I lose out on a gift for a very good friend to delivered, who had stayed in all day to receive his Christmas box from me for all that he does throughout the year for me, I think is Absolutly disgraceful on M&S's part and not the company I so valued all my life. I'm sure this has happened to others over this period and because of this will make a real dent on future sales for your company from many faithful customers like myself. In future I think I'll stick to the professionals when it comes to sorting hampers and deliveries being delivered on time and without fuss Harrods, John Lewis, Fortnum & Mason etc: to name but a few. Really Really Really disappointed and let down by M&S on all aspects of this including the non existent customer service. I really do hope that others haven't been subjected to the treatment I received, where it seemed the overseas staff were more inclined to rush through a refund than actually sorting/sourcing the products you'd paid for well in advance.”

Helpful Report

Posted 1 year ago

“On 7/12 I ordered and paid for Xmas flowers to be be sent to three family members with delivery for two being on Sat 23/12. No flowers were delivered - no notice was given and all I got was a refund on Xmas eve morning- which I had to look for myself. I live in Australia and have sent these Xmas flowers over the years and they have been lovely. This year it was too late to organise another gift and no explanation- disappointed with lack of communication especially as I had ordered early”

Helpful Report

Posted 1 year ago

“My daughter was over from Canada and thought we would get good food at M&S for Christmas Dinner. How disappointed we were!! We cooked all food re M&S instructionsTomato Soup was good - carrots were ok - Beef Ribeye Steaks (tasteless) Sprouts - (horrible - and we both like sprouts) Cauliflower Cheese (disappointing) - Roast Potatoes (not great) - Apple Crumbles (ok) - Cheese Sticks (not very cheesy) Dip quartet (3 of which tasted the same) - It was such a shame - we felt very let down by M&S - we will NOT be doing it again.”

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Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

“I purchased a number of Egyptian towels before Christmas. They are thick and soft but snag very easily.”

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Posted 1 year ago

“I normally buy my Christmas turkey from our local Butcher and every year the turkey is moist, tender and quite tasty. This year I thought I would try a M &S turkey as we food shop there twice a week. I ordered a free range turkey as I always do which cost £115, I did think at the time of placing the order it was expensive but I thought being M&S it would be a nice turkey. How wrong was I, the turkey was very dry and completely tasteless, never again next year I will be going back to our local Butcher far better and cheaper.”

Helpful Report

Posted 1 year ago

“I bought the full Christmas dinner for £45. It said it served 4 full luxury dinner. Upon opening the ‘turkey’ was reconstituted meat and not proper meat. It felt plastic and tasteless. There was less than a tin of carrots so not enough for 4 people as advertised. There was only potatoes (no fat on) and a sachet gravy. Nothing else. In all I had spent £150 and the quality was so terrible we had to shop at another store for food. Upon examination all our food bought at m&s was immorally overpriced and they had cut the quality so much that all items were tasteless etc. The only choices now are to walk with your feet and choose somewhere where the customer is treated fairly not at a store whose only interest is chasing a profit at our expense.”

Helpful Report

Posted 1 year ago

“Bacon roll ordered at 09.28 at Worcester store. Arrived 16 minutes later - bearing in mind there were only 10 people in the cafe. Staff more concentrating on banter. Said roll arrived at 9.42 burned sent it back. New one arrived 10 minutes later by which time the tea was stone cold. Comment from server to the effect that the roll arrived in that state. sorry, do not take that. sloppy service and poor customer service. to add insult to this second bacon roll cold.”

Helpful Report

Posted 1 year ago

Marks And Spencer is rated 2.8 based on 2,264 reviews