Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,299 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited their Lenham, Kent site today and having encountered a young man on the tills it struck me that a serious need for training in customer service skills is urgently required, in my opinion.”

Helpful Report

Posted 5 years ago

“Recieved a damaged planter. Was told a replacement would be sent. Got 2 delivery dates but no delivery. No replies to e mails. Eventually on line chat said as it was a gift I could not get a replacement. Totally unacceptable service from marks and Spencer.”

Helpful Report

Posted 5 years ago

“Used to buy the same clothes in the 80's 90's so we moved on to more exciting up to the minute shops...sorry M&S but shape, fabric, colours so so boring”

Helpful Report

Posted 5 years ago

“Still awaiting the flowers and Prosecco I was to receive on Friday May 15th for my birthday from my mum. Flowers only arrived on time, however they were extremely limp and sparse. Was told they would be reissued and to expect them Sunday, they did not arrive. The original flowers did not have a gift card either and therefore I had no clue who sent them or that Prosecco was missing. Extremely poor service.”

Helpful Report

Posted 5 years ago

“Received garden planter today. Not what I expected for price. Soil tipped out, only lavender and a past it’s best white flower. What looked like a geranium broken off in the box. Nothing like the picture and very small. Very disappointed !!”

Helpful Report

Posted 5 years ago

“My daughter gave me a jumper she had bought at M&S several months previously but never worn. After I had worn it twice (and not yet washed it) it started ‘bobbling’. I took it into M&S and was told that as it was VERY old stock they would refund £2.89, take it or leave it. What happened to the Marks and Sparks we were able to rely on?”

Helpful Report

Posted 5 years ago

“Bought your £12 meal deal on Friday which was made up of your apparently Best Steak Pie Ever . The second I cut into it I smelled a sickly sweet, smokey aroma. I hadn’t bother3d reading the ingredients as the package was named STEAK pie ! I immediately went to check the now empty box to find it had BACON included in the pie . I was very disappointed and could not eat any more and so this spoiled my Sunday lunch . Why you would put bacon in a steak pie stuns me and will be checking your ingredients more closely from now on. Very dissatisfied.”

Helpful Report

Posted 5 years ago

“I Ordered flowers for my elderly mum in isolation to cheer her up as not seen anyone in weeks, they never arrived, could not speak to anyone waited over 45 mins on phone twice, emailed twice no reply,then 48 hrs later facebook message after i complained stating flowers were damaged in transit and would i like a refund or replacement delivery? What kind of service is that they are offering their repetitive customers? M&S have gone down in my estimations, they are no longer a reliable, reputable company they've lost their way im afraid...I'll think twice about shopping or using them in future...”

Helpful Report

Posted 5 years ago

“flowers came in a box that was broken and damaged, flowers inside were crushed,broken and half dead. They were a gift which is now ruined waste of 30+ pounds...”

Helpful Report

Posted 5 years ago

“I ordered various bedding items online. One item was sent by M&S in the wrong size. Unfortunately the size was not at all displayed on the packaging and the error was therefore not obvious to discover until I had washed the item. Trying to have the item exchanged for the correct size (the bigger one I had paid for) was refused. Apparently they don´t exchange items that have been washed. I would normally agree with this. In this case there was no way I could have discovered M&S errors until after washing. They were not even willing of reimbursing the difference in price of the items. I am totally disappointed by the lack of customer service offered in this scenario. I will not order with M&S again. And this comes from a formerly longterm and happy M&S customer.”

Helpful Report

Posted 5 years ago

“It's mothering Sunday and has anyone else notice that dear old M&S has reduced the number of roses from 10 in a bunch to just 8! Same price - just less. At a time of Corona virus where there is a need to be considerate to each other and less selfish, perhaps M&S could lead by a less shameful example.”

Helpful Report

Posted 5 years ago

“I have had issues with my local Marks and Spencer’s, Chineham, selling out of date products but today, 15/3/2020 at 11:34 they still have full priced Freshly Squeezed (!) Lemonade on the shelf that’s date was USE BY 12/3/2020. And multiple bottles.”

Helpful Report

Posted 5 years ago

“What has happened to the Gastropub range? M and S must be using a different and cheaper supplier. Pastry on the salmon en croute tasted disgusting, and the salmon inside was mushy and not proper pieces like it used to be. Will not be purchasing it ever again. Have tried the en croute at Waitrose. Far superior. Lovely salmon and a tasty lemon mascarpone sauce. Will be buying more of Waitrose's products in future. Get your act together M and S, and go back to producing quality food instead of trying to make bigger profits.”

Helpful Report

Posted 5 years ago

“I am sick of buying underwire Bras where the wire pokes through the middle, after a few wears(4 to 5 time) the wire comes through,not just on one style but a number of which I have. My other complaint is the quality of your £6.99 Blk Tight ,these are just overlocked straight across ,the do not fit properly around the toe,they are cheaply made and do not warrant the price you charge. I will not be venturing to M &S for clothing anytime in the near future. Priced over the top for poor quality clothing,may I add this is not just my opinion but I have spoken to many (used to be) customers . Where has the M & S QUALITY GONE??”

Helpful Report

Posted 5 years ago

“About 3 weeks ago, I bought 4 dresses at M&S. I paid £29.50 each for 3 of them and £39.50 for one. Now I find two of the ones I paid £29.50 each for are in the sale for £14.50. So basically I lost £30 having bought them 3 weeks earlier. Haven’t checked if the others are in the sale too. Have been buying clothes from M&S for years but will not anymore following this experience. Why should anyone risk paying a much higher price when within weeks the same items are so cheap. This is completely unfair to customers who pay more in good faith.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I visited your Neath shop this week the staff were rude and a girl Hannah ordered the wrong pack of briefs for me .i am elderly and she didn’t care just laughed. The shop stock was poor and the clothing manager with bleached hair was screaming at a girl .i won’t shop here again it was dreadful what has happened to this old unfashionable shop.”

Helpful Report

Posted 5 years ago

“Bought Gastropub steak lasagne-not inexpensive. Virtually no meat and liquid gravy with nasty sour aftertaste. Will not be buying this or recommending to friends. Previously a loyal Marks customer but would think twice about buying the premium range again.”

Helpful Report

Posted 5 years ago

“The staff at the airport were rude and made me feel talked down to. I expected a much higher quality from a company that has never let me down before. Please in the future check that the people your managers are hiring are not as horrible as the staff I met today (As I hope anybody higher up would not hire them).”

Helpful Report

Posted 5 years ago

“You really need to sort out your sizing. I tried 3 size 14 trousers on today - they were all different - one way too big, another too small and the lengths differed by 2 inches! The quality of the material has rapidly deteriorated whilst prices go up. I bought a pair of trousers from NEXT which fitted perfectly and were£10 cheaper! WAKE UP and realise there is competition which know how to satisfy their customers”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,299 reviews