Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,299 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall Marks and Spencer food is definitely not as good as it used to be. i used to buy a great deal and collect by car now i shop at waitrose sorry. Such a shame i have given it one star because the fresh bread is really nice. The clothes are much better than they used to be!”

Helpful Report

Posted 5 years ago

“Not impressed at all. Staff appear to be in a world of their own. Several young staff just drifting around..queues..6 tables around my table cluttered with dirty cutlery..they are so slow that the dishes are not being washed..and running out of clean crocks..queues very long..people left waiting while staff go out to the kitchen on BOTH counters. No receipt given..noticed we had to ask for the biscuit for the coffee. Where is the supervisor??? Bit of a shambles really. The only positive was the coffee tasted nice!?”

Helpful Report

Posted 5 years ago

“2 Scottish salmon en croutes gastropub very disappointed ☹️”

Helpful Report

Posted 5 years ago

“I bought boots in November. Recently ,I noticed that the material was flaking off and the uppers had come apart from the sole. This happened in dreadful rain. I waited until the boots were dry and took them back. I was rudely told that the "stench" of the boots which was a result of being soaked through and melting glue was a sign that they had been "well worn" and they would not be replaced. I'm 64 and not hard on boots. I was wearing 2 year old boots from another company at the time of complaining. I have a cupboard full of boots much older in great condition. I was humiliated by the extreme deliberate rudeness. I tried to contact M and S but have gone round in circles. 46 years of shopping with them is over.”

Helpful Report

Posted 5 years ago

“Food dreadful, clothing shoddy, customer service appalling. Told I was a liar! So much for the customer always being right. This company is a million miles away from how it used to be. Will soon be down the pan and deservedly so.”

Helpful Report

Posted 5 years ago

“I work at Neath store now, feel like there’s loads of bully management here, hate going into work,feel sad and she’s put me on a warning for being sick. Not a nice place to work so sad looking for another job. Allot of other colleges feel the same working here”

Helpful Report

Posted 5 years ago

“Marks and Spencer product contained a stone which broke my tooth. They offered to pay for my dental appointment but not for the subsequent crown. Offered me £20 gift card as an apology. Appalling. I had perfect dental health before M&S cracked my tooth. Not good when your nearly ready to TTC.”

Helpful Report

Posted 5 years ago

“cant write a review because they never have the sizes and i have been looking for a suit since before Christmas”

Helpful Report

Posted 5 years ago

“The newly packaged Gastro Pub fish pie is far below the quality of previous one .Really awful. This gastro pub range is very inferior now. How disappointing . We customers are no fools. Wake up M&S. Get back to your good food or you will be no more!”

Helpful Report

Posted 5 years ago

“Ordered three items last Friday and chose home delivery. Strangely Sunday was offered as a nominated day and was selected. Confirmation email stated that delivery would be on the coming Sunday. That's when it all went wrong. Items were split into three parcels, first was delivered on the Saturday, a day early. We were then informed that other two parcels would be delivered Monday and Tuesday. Telephoned Marks to explain that Tuesday was impossible. They promised to contact courier (Royal Mail) and re-arrange, and get back to me. Of course nothing happened and we had to cancel our arrangements for Tuesday to await the delivery. So not one of the three items was delivered on the nominated day. No-one took any notice of our request for assistance, and why did Marks offer Sunday when clearly they cannot deliver that day. Royal Mail told us they do not deliver on Sundays. This is incompetence on a colossal scale, everything went wrong. Nominated days obviously mean nothing, and customer service are useless. Never again will Marks be used by us for delivery.”

Helpful Report

Posted 5 years ago

“Ordered three items on a Friday and selected Delivery, Sunday was offered as a nominated day and was selected. (See Photo). From then it all went wrong. Order was split into three parcels. First was delivered on Saturday, a day early. Second we were told would be Monday and third on Tuesday. Telephoned to say Tuesday was impossible, was told that you would inform courier and get back to me Of course, you didn't. Had to change all my arrangements for Monday and Tuesday as a result. This is incompetence on a colossal scale. Courier was Royal Mail who informed me they never deliver on Sundays. Why offer a nominated day and then select a courier who won't deliver that day. Just don't offer Sundays, that's fine. This farce has caused considerable inconvenience and as a result I will never choose a Marks delivery again. It was a complete joke. Not one of the items was delivered on the nominated day.”

Helpful Report

Posted 5 years ago

“What has happened to the gastropub range? The new packaging is awful and I cant get the meals that i used to really enjoy, particularly the beef mac and cheese. Instead of improving the choice for customers they have ruined it. Absolute rubbish M&S.”

Helpful Report

Posted 5 years ago

“Luxury sherry trifle. ...bought three individual trifles. On Friday 14 February with use by date the same day ....only noticed that when we got home. Zero flavour. Zero,Sherry. No sponge. Just lots of chunky fruit cocktail. Very disappointed. All three went in the bin ....😱”

Helpful Report

Posted 5 years ago

“So disappointed with our gastro pub Salmon in flakey pastry parcels... Didn’t cook well & hardly any fish? Didn’t look like the picture in the new design packaging either!!! Shop daily in M&S & usually happy... :-(”

Helpful Report

Posted 5 years ago

“You are right. Get buyers who actually know what the public want and not what they think they want. I write about non food items. They though are way too expensive and quality no better than most other supermarkets.”

Helpful Report

Posted 5 years ago

“Asked an assistant to help me find some clothes, in a strange store, that I had never been in before. The response was a glare and a point to some where. I returned and asked again, this time a grunt a moan and another point. I left”

Helpful Report

Posted 5 years ago

“Ordered two dozen red roses for my wife for Valentines Day and when delivered they were drooping, dying and several heads were missing. They were delivered without being placed in water. Despite being offered a full refund immediately there was no apology nor an investigation into such poor quality which ruined both our Valentine's Day. Never again will I use this company for flowers. I am appalled and shocked at their lack of interest.”

Helpful Report

Posted 5 years ago

“My husband bought one of your Gastro Pub steak lasagne yesterday. We used to buy this product regularly and thought the quality was very good. However this lasagne was disgusting. The 'steak' tasted awful with an unpleasant aftertaste. Sloppy, nasty mush. I would expect this quality product in the savers range at a low quality supermarket. Most of this product went on the bin. We have noticed the quality on other products has dropped e.g. Chinese crispy lemon chicken. Packaging has changed quite recently and the quality dropped at the same time. Even chocolates at Christmas were inferior. Altold very disappointing for M&S. You are going to try harder to win us customers back.”

Helpful Report

Posted 5 years ago

“Received an email this am in Canada advertising your Valentine's food special,and tried four times to order it for brother in UK. Went round and round trying to place this order. However does it report that the offer has ended or you have run out of supply.So annoyed at time waste. Buy elsewhere in future. Don't send emails advertising ATH which is not available, and if you do, then indicate on the site that supply has run out. Timewasters”

Helpful Report

Posted 5 years ago

“M&S why have you changed Gastro pub packaging? Is it because you've got an inferior producer? Individual Aubergine bake was spot on - new double size one is nowhere near as good. I think you've decided to use a cheaper producer with poorer quality ingredients. This is why you'll be out of business in 10years!”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,299 reviews