Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,284 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst service ever order an item on click and collect and it dosnt turn up on the day you pick then they loose half of the order and dont let you know. also ordered on next day delivery paid the extra for delivery and it dosnt turn up on the day you pick and they have no idea when it will turn up worst service ever used to be good but now rubbish”

Helpful Report

Posted 5 years ago

“Tried to order Xmas food at Bluewater. Staff unaware of sign on order desk notifying customers that there were no collection slots available. Didn't offer alternative pick-up locations until asked. 2 items unavailable (although they will be available in store from 19 December, makes no sense!) no alternatives offered. Basically staff not interested. Ordered food, with a couple of changes, online outside store. Should have ordered from Sainsburys like last year. No hassIe there. I predict M&S will not exist in 10 years especially if their staff are as useless as those on the food order desk at Bluewater!”

Helpful Report

Posted 5 years ago

“As a coeliac I have to buy gluten free foods sorry to say marks are way down the list of preferred stores recently bought four mince pies £2.50 tasteless white pastry and mincemeat was minimal. also bought four chicken burgers £3.00 ?well they said chicken never again thru them in bin What I could imagine cardboard. To taste like. Then of cause I got lock muir Salmon fish cakes ( no such place as lock muir. Brand name ) one piece of salmon not sure what rest of filling was but it’s taste less .sorry marks I’ve had enough of over priced gluten free foods from you .They are not value for money they are no where near as big as they used to be ,so I will stick to a Tesco And Asda for my foods in future”

Helpful Report

Posted 5 years ago

“Awful. Will never use online shopping again”

Helpful Report

Posted 5 years ago

“Awful customer service. Absolutely shocking. Wasted too much time trying to get part of an outfit that was never delivered. Will never do online shop with M&S again or set foot inside it’s shops.”

Helpful Report

Posted 5 years ago

“Last week purchased a chicken tikka masala as part of the £10 Indian meal deal. It was dreadful, one of the worst chicken tikka masala I have ever eaten, it was tasteless, and so very disappointing. In fact it was so bad I was hard pushed to finish it, the chicken had not been anywhere near a tandoori oven and the sauce was bland and devoid of flavour. Will not buy again.”

Helpful Report

Posted 5 years ago

“Large raw prawn in box if £4.00 cooked Atlantic Prawns. Suggested product checks/recall to store. Told "one off" & offered refund. No apology.”

Helpful Report

Posted 5 years ago

“Wears company ever FATHER had phone to cancel account and asked for the money returned when he ask for money back was told to give it to charity WITCH WAS OUT OF ORDER NOT EVERYONE HAS MONEY TO GIVE TO CHARITY MAKE ENOUGH MONEY AS IT IS NOT RIGHT THAT A COMPANY SOULD NEVER FORCING CUSTOMER TO GIVE TO CHARITY IT A LECAL YOU SHOULD IN FORM YOUR STAFF BE FOR YOU END UP IN COURT BEHAFE OF MR MITCHEL LUCKY HELL NEVER BE BACK AT ANY OF THESE STORES EVER NO WOUNDER YOU ARE LOSING CUSTOMERS”

Helpful Report

Posted 5 years ago

“I visited Fosse Park Marks and Spencer’s cafe on Thursday 21st November. The cafe needs managing as the staff are over worked so normal hygiene procedures are not being followed.At one time the flow of customer was managed at the entrance , if this doesn’t happen you willing have a bad accident. Also the counter and service area needs a good clean before you get a Environmentally officer visit . The counter is badly cracked and black where germs can multiply. The Staff are very cheerful and helpfully under very difficult working conditions.”

Helpful Report

Posted 5 years ago

“Response from girl on till when asked for breakfast at 10.30 this morning, "sorry ran out of food" how can a M&S run out in a cafe in one of their food halls. Silverlink store north east. Easier to go to maccy ds next door.”

Helpful Report

Posted 5 years ago

“Their Chunky Cod in Batter is tasteless but also much more expensive than other retailers Wouldn't buy it again”

Helpful Report

Posted 5 years ago

“Popular items never in store”

Helpful Report

Posted 5 years ago

“Recently ordered flowers from M&S (on line ) both times have been a disaster 1st order was a glass bowl with plants in, this was delivered to my friends house very late in the day (evening) box was delivered upside down so contents were in the box and not in the bowl. 2nd order was for my daughters 40th birthday plus a bottle of prossecco, these were to be ordered to her place of work (school ) delivery time slotted was 15.00hrs to 17.00hrs. Spoke with M&S who assured me that if the school was closed driver would ring to redeliver to daughters address, i was also given a number to ring if i had problems. 16.30 flowers never arrived so rang number Yodal (delivery company ) who informed they would only make one attemp to delivery if it wasnt excepted by anyone parcel would be sent back to M&S. Phone call to M&S who kept me hanging the phone for ages then i was cut off, so rang again put on hold yet again. It appeared they didnt know what to do about it so i asked for a refund. I was offered a refund back. At this point i was told that the delivery time had been altered to 17.00 to 18.00 !!! this i was never informed of by the courier so flowers were never going to get there on time anyway. What a huge let down M&S will never order from this company again just another unhappy customer to ad to your to your bad ratings”

Helpful Report

Posted 5 years ago

“Just had the ‘luxury’ as opposed to ‘bog-standard’ Chicken Kiev (can’t remember the exact description but it was expensive) - 100% bland and very disappointing. Don’t waste your money on this 😕”

Helpful Report

Posted 5 years ago

“delivery after ordering items absolutely rubbish,don't both looking up "track my order" as this has next to nothing information,not informed of who the courier is last three orders never arrived on time,don't bother with next day delivery as it's a waste of time and your money,customer services ought to be ashamed to call it a service,again a waste of time,dont ask them to phone back ,as it takes them over two and a half hours to do so,can't even contact head office to complain about customer services as you are re directed back to customer services.Questions below doesn't allow you to put more than one option,like tried to contact by email and phone,tom dick and harry delivered items different each order,can not even put no star doesn't deserve any stars.”

Helpful Report

Posted 5 years ago

“Went early for food shopping. Lucky not to break a leg. Every aisle I turned into was full of trolleys for filling shelves. Some areas were inaccessible. It was really a health and safety risk. This was followed by chaos at checkouts. Not checkout operators fault. The card readers were not working. Everyone was flapping about. I mislaid my card in the hassle. I left the shop highly stressed. Apologies from staff........ NO.........”

Helpful Report

Posted 5 years ago

“I have been a customer for a long time, and the extra lean ham i have been buying for a long time,you have changed the suppler of the ham, and it’s not the same,you don’t say it is extra,you call lean ham,i will not be buying again.”

Helpful Report

Posted 5 years ago

“I was in marks and Spencer’s argyle street Glasgow today 4/11/19 at around 11.15am in food dept I was at self scan where someone had left their basket I placed it on floor do I could put my shopping through when assistant approached me she was abrupt with me for doing so I carried on scanning my shopping I could hear her discussing me with another customer I was thoroughly embarrassed I won’t be back customer service is awful”

Helpful Report

Posted 5 years ago

“I was shopping in the argyle st glasgow store in food department went through self scan dept the baskets weren’t cleared from till I put it on floor assistant was very abrupt with me for doing it I also heard her discussing this with another customer I was very embarrassed won’t be back customer service is awful that happened today 5/11/19 around 11.15 am”

Helpful Report

Posted 5 years ago

“Just had the garlic and help chicken skewers , first off it says they take half an hour to cook and it’s more like an hour even then they were still pink in the middle I took one bite and got rid will not be buying them again I hope I don’t get the shits after that bite ....”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,284 reviews