Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,299 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Response from girl on till when asked for breakfast at 10.30 this morning, "sorry ran out of food" how can a M&S run out in a cafe in one of their food halls. Silverlink store north east. Easier to go to maccy ds next door.”

Helpful Report

Posted 5 years ago

“Their Chunky Cod in Batter is tasteless but also much more expensive than other retailers Wouldn't buy it again”

Helpful Report

Posted 5 years ago

“Popular items never in store”

Helpful Report

Posted 5 years ago

“Recently ordered flowers from M&S (on line ) both times have been a disaster 1st order was a glass bowl with plants in, this was delivered to my friends house very late in the day (evening) box was delivered upside down so contents were in the box and not in the bowl. 2nd order was for my daughters 40th birthday plus a bottle of prossecco, these were to be ordered to her place of work (school ) delivery time slotted was 15.00hrs to 17.00hrs. Spoke with M&S who assured me that if the school was closed driver would ring to redeliver to daughters address, i was also given a number to ring if i had problems. 16.30 flowers never arrived so rang number Yodal (delivery company ) who informed they would only make one attemp to delivery if it wasnt excepted by anyone parcel would be sent back to M&S. Phone call to M&S who kept me hanging the phone for ages then i was cut off, so rang again put on hold yet again. It appeared they didnt know what to do about it so i asked for a refund. I was offered a refund back. At this point i was told that the delivery time had been altered to 17.00 to 18.00 !!! this i was never informed of by the courier so flowers were never going to get there on time anyway. What a huge let down M&S will never order from this company again just another unhappy customer to ad to your to your bad ratings”

Helpful Report

Posted 5 years ago

“Just had the ‘luxury’ as opposed to ‘bog-standard’ Chicken Kiev (can’t remember the exact description but it was expensive) - 100% bland and very disappointing. Don’t waste your money on this 😕”

Helpful Report

Posted 5 years ago

“delivery after ordering items absolutely rubbish,don't both looking up "track my order" as this has next to nothing information,not informed of who the courier is last three orders never arrived on time,don't bother with next day delivery as it's a waste of time and your money,customer services ought to be ashamed to call it a service,again a waste of time,dont ask them to phone back ,as it takes them over two and a half hours to do so,can't even contact head office to complain about customer services as you are re directed back to customer services.Questions below doesn't allow you to put more than one option,like tried to contact by email and phone,tom dick and harry delivered items different each order,can not even put no star doesn't deserve any stars.”

Helpful Report

Posted 6 years ago

“Went early for food shopping. Lucky not to break a leg. Every aisle I turned into was full of trolleys for filling shelves. Some areas were inaccessible. It was really a health and safety risk. This was followed by chaos at checkouts. Not checkout operators fault. The card readers were not working. Everyone was flapping about. I mislaid my card in the hassle. I left the shop highly stressed. Apologies from staff........ NO.........”

Helpful Report

Posted 6 years ago

“I have been a customer for a long time, and the extra lean ham i have been buying for a long time,you have changed the suppler of the ham, and it’s not the same,you don’t say it is extra,you call lean ham,i will not be buying again.”

Helpful Report

Posted 6 years ago

“I was in marks and Spencer’s argyle street Glasgow today 4/11/19 at around 11.15am in food dept I was at self scan where someone had left their basket I placed it on floor do I could put my shopping through when assistant approached me she was abrupt with me for doing so I carried on scanning my shopping I could hear her discussing me with another customer I was thoroughly embarrassed I won’t be back customer service is awful”

Helpful Report

Posted 6 years ago

“I was shopping in the argyle st glasgow store in food department went through self scan dept the baskets weren’t cleared from till I put it on floor assistant was very abrupt with me for doing it I also heard her discussing this with another customer I was very embarrassed won’t be back customer service is awful that happened today 5/11/19 around 11.15 am”

Helpful Report

Posted 6 years ago

“Just had the garlic and help chicken skewers , first off it says they take half an hour to cook and it’s more like an hour even then they were still pink in the middle I took one bite and got rid will not be buying them again I hope I don’t get the shits after that bite ....”

Helpful Report

Posted 6 years ago

“I will never attempt to shop in M&S again. I have just had breast cancer surgery and needed to chat to an assistant in my local store. I have made several attempts to get through to the store this morning without success. Also called the shopping centre directly who put me through to the same call centre in the UK. I eventually spoke to an operator and explained that I had cancer surgery and could I speak to an assistant in Lingerie. I was left holding twice. This whole procedure took me two hours of phone calls and lots of stress and frustration. How on earth does this company expect to survive with this huge part of customer service not working. What an insult to a very loyal customers for years. Shame on you.”

Helpful Report

Posted 6 years ago

“I have just had the chicken, roast potatoes and peas in a cheese sauce. Firstly there were too many hard peas in the meal and the cheese sauce was non-existent. The meal also had very little taste, an expensive mistake by me, which I will not be repeating. Very disappointed but happening more frequently. The prices of these ready meals however continue to cost more. Get a grip M&S!”

Helpful Report

Posted 6 years ago

“Ordered on 19th October, now 30th still waiting for delivery that they say should take 3-5 days. If it takes this long mid October how are they going to get Christmas online orders out. I won't be ordering any!”

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Posted 6 years ago

“I bought your Katsu curry. It really upset my stomach. Way way too salty and didnt taste nice at all. Normally can rely on your food. Whats happend with this ready meal?”

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Posted 6 years ago

“I've just received cut flowers from a… I've just received cut flowers from a friend to cheer me up and they are awful. Low grade, nasty cheap flowers, half dead. I'm so unimpressed, especially as this could have been such a lovely treat. Such a shame to see M&S send out such a bad quality product. I've shopped here for a long time but things seem to be going down hill. I'd like to put a photo here but no facilities for this.”

Helpful Report

Posted 6 years ago

“Has there been a change in trouser length that I’m not aware of? I bought a pair of M&S per una jeans , size 14 short. I am 5 ft.1 . When I tried them on at home I found them 5 inches to long. I went back to Oxford Circus branch and tried on another 3 pairs, different styles. Every single one was miles too long. I’m used to having to shorten my trousers . I decided I would shorten the pair I’d already bought. Big mistake!.. the inner leg seams is triple folded therefore pulling the stretchy fabric . Results in a £39.50 trousers ruined. No more M& S trousers for me. Rita”

Helpful Report

Posted 6 years ago

“I have tried talking to staff in stores, I have tried reviewing individual products but it’s like talking to myself. I am totally fed up of trying to order products, particularly lingerie on line. I no longer live in the UK so that is my preferred method of shopping. There is no consistency re sizing so how can you buy on line? My most recent experience of trying to buy bras is again frustrating. Every bra in my lingerie draw is 36, so why do the 4 in this order fail to meet at the back (one almost did!). As for the shoulder straps, they were so short someone 4ft tall would have struggled to wear the bras. Also please tell me which higher being has decreed that any bra with a cup size over an e should have a three eyelet back fastening? I live in a warm climate and wear light clothing, I don’t need a bra designed by Brunel for goodness sake! I have little hope this review will be seen or considered by anyone in the M&S hierarchy as I fear arrogance is the guiding principle at work. So goodbye M&S I’m off and judging by your financial performance I’m not on my own.”

Helpful Report

Posted 6 years ago

“I went to M&S in Guildford to buy several plain and simple BLACK winter leggings. Budget £20+ per pair. I found NOTHING suitable. I can't believe the array of leggings nobody would want to buy let alone wear with sparkles etc .... I know we're approaching Christmas but still do you have your buyer in mind before displaying such unsuitable items? I was/am very disappointed.”

Helpful Report

Posted 6 years ago

“Best every curry. Well if that is the best, i would rather not bother. Such a disappointment, i was so looking forward to my curry. Looked nice, thick sauce, great but boy the taste was not the best to say the least. My husband and i are addicted to curries and this will be one that we will not be buying again. Sorry M&S, you got it wrong for us.”

Helpful Report

Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,299 reviews