Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,284 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never attempt to shop in M&S again. I have just had breast cancer surgery and needed to chat to an assistant in my local store. I have made several attempts to get through to the store this morning without success. Also called the shopping centre directly who put me through to the same call centre in the UK. I eventually spoke to an operator and explained that I had cancer surgery and could I speak to an assistant in Lingerie. I was left holding twice. This whole procedure took me two hours of phone calls and lots of stress and frustration. How on earth does this company expect to survive with this huge part of customer service not working. What an insult to a very loyal customers for years. Shame on you.”

Helpful Report

Posted 5 years ago

“I have just had the chicken, roast potatoes and peas in a cheese sauce. Firstly there were too many hard peas in the meal and the cheese sauce was non-existent. The meal also had very little taste, an expensive mistake by me, which I will not be repeating. Very disappointed but happening more frequently. The prices of these ready meals however continue to cost more. Get a grip M&S!”

Helpful Report

Posted 5 years ago

“Ordered on 19th October, now 30th still waiting for delivery that they say should take 3-5 days. If it takes this long mid October how are they going to get Christmas online orders out. I won't be ordering any!”

Helpful Report

Posted 5 years ago

“I bought your Katsu curry. It really upset my stomach. Way way too salty and didnt taste nice at all. Normally can rely on your food. Whats happend with this ready meal?”

Helpful Report

Posted 5 years ago

“I've just received cut flowers from a… I've just received cut flowers from a friend to cheer me up and they are awful. Low grade, nasty cheap flowers, half dead. I'm so unimpressed, especially as this could have been such a lovely treat. Such a shame to see M&S send out such a bad quality product. I've shopped here for a long time but things seem to be going down hill. I'd like to put a photo here but no facilities for this.”

Helpful Report

Posted 5 years ago

“Has there been a change in trouser length that I’m not aware of? I bought a pair of M&S per una jeans , size 14 short. I am 5 ft.1 . When I tried them on at home I found them 5 inches to long. I went back to Oxford Circus branch and tried on another 3 pairs, different styles. Every single one was miles too long. I’m used to having to shorten my trousers . I decided I would shorten the pair I’d already bought. Big mistake!.. the inner leg seams is triple folded therefore pulling the stretchy fabric . Results in a £39.50 trousers ruined. No more M& S trousers for me. Rita”

Helpful Report

Posted 5 years ago

“I have tried talking to staff in stores, I have tried reviewing individual products but it’s like talking to myself. I am totally fed up of trying to order products, particularly lingerie on line. I no longer live in the UK so that is my preferred method of shopping. There is no consistency re sizing so how can you buy on line? My most recent experience of trying to buy bras is again frustrating. Every bra in my lingerie draw is 36, so why do the 4 in this order fail to meet at the back (one almost did!). As for the shoulder straps, they were so short someone 4ft tall would have struggled to wear the bras. Also please tell me which higher being has decreed that any bra with a cup size over an e should have a three eyelet back fastening? I live in a warm climate and wear light clothing, I don’t need a bra designed by Brunel for goodness sake! I have little hope this review will be seen or considered by anyone in the M&S hierarchy as I fear arrogance is the guiding principle at work. So goodbye M&S I’m off and judging by your financial performance I’m not on my own.”

Helpful Report

Posted 5 years ago

“I went to M&S in Guildford to buy several plain and simple BLACK winter leggings. Budget £20+ per pair. I found NOTHING suitable. I can't believe the array of leggings nobody would want to buy let alone wear with sparkles etc .... I know we're approaching Christmas but still do you have your buyer in mind before displaying such unsuitable items? I was/am very disappointed.”

Helpful Report

Posted 5 years ago

“Best every curry. Well if that is the best, i would rather not bother. Such a disappointment, i was so looking forward to my curry. Looked nice, thick sauce, great but boy the taste was not the best to say the least. My husband and i are addicted to curries and this will be one that we will not be buying again. Sorry M&S, you got it wrong for us.”

Helpful Report

Posted 5 years ago

“What has happened to your Oakham chickens , they use to be double bagged and so tasty . Now they come single bagged and the juices are outside the tray , they burn easily and are not as tasty.im so gutted as they use to be a once a week buy but I think today we ate our last m & s oakham chicken”

Helpful Report

Posted 5 years ago

“Hello All, I am giving Marks & Spencers Euston a 1 rating because that is the lowest this would allow. The store is often busy and crowded due to it location next to the station. But the reason for using this store is location and the reputation of Marks and Sparks . But i am sad to say Marks has definitely lost its sparks. The staff were rude and no manager on hand to complain. The blatant racism and unhelpful and smirking staff is definitely a experience i will not put myself through again. - I will rather use sainsburys just round the corner cheaper and better service. Eeeek Methinks NOT every again”

Helpful Report

Posted 5 years ago

“Ordered bed and mattress late July, delivery was 7th October. Bed was water damaged so refused them. Told by m and s mattress would be delivered 27th October and bed delivered late November. Said this was unacceptable and cancelled order. Nobody seemed bothered and have not heard anything from them since.”

Helpful Report

Posted 5 years ago

“The self service machines were fully shut down due the technical problems, I asked the Assistant what happen the self service machines as there was only two assistants at the counter, she weren’t know to what happen the machines ! I had another day shopping at the foodhall there was a customer there times struggling the use service machines as it’s not works completely, when I weight the item in scan the machines is said 3 times weight item on the scanner then Retail Assistant act weirdly and failing customer service principles after paid the items £20 coast took the receipt and forget to take change £5.60 and M&S Assistant is not bring the change behind me. I can’t believe that how M&S can have poor quality customer services and terrible machines !”

Helpful Report

Posted 5 years ago

“I ordered flowers on line for our 52nd wedding anniversary. As we have both had cancer and made a recovery I ordered the £40 flowers as £4.00 was being donated to Macmillan. The flowers were not delivered until late afternoon of our anniversary and I was devastated when the delivery man from Yodel presented my wlfe with a soggy cardboard box with water dripping from it. We obviously refused delivery and the delivery man who was obviously Eastern European asked if we would like to re-order. I politely told him that we would not be prepared to stop in another day to wait for some flowers. I did complain via the online chat line and asked for a refund. No apologies were given but I received a refund plus a £10 Voucher but this did not alter the fact that our anniversary had been ruined. I shall never ever order flowers on line at Marks and Spencer”

Helpful Report

Posted 5 years ago

“Hi, I visited M&S restaurant Inverness yesterday, I have in past said this is last time I come into this restaurant, But yesterday was the last visit! Service / Attitude is appalling at serving counter, I ordered a glass of Cold water,no Ice please, When I lifted tumbler on to tray the Glass was Hot! I brought it to Assistant's attention reply- you will have to have ice!! all glasses are just out of dishwasher & hot, She went about her business of prepairing a heated scone & pot of tea for my friend,I asked for country veg soup, it was served to table, thick, disgusting flavour, looked like it was poured out of a packet/carton & not seperated/stirred. A total waste of money! Customer keeps shop open & staff employed,- please look after us,”

Helpful Report

Posted 5 years ago

“Parmentier potatoes - very poor purchase. Instructions said cook for 25 mins. turning occasionally...............WELL, they never turned golden brown and spoiled what would have been a delicious meal. I tomber will avoid this product in future. Very disappointing indeed. (I would be delighted to hear from M&S if they care what a regular customer deserves!)”

Helpful Report

Posted 5 years ago

“Bought two pairs of jeans at £29.50 each. Wrote a review saying the black has been ironed to death before sale and the indigo looked like it had been worn before sale. My review was rejected though not one if M&S’s guidelines had been breached. If products are “distressed” style, then that should be made clear in the blurb, but it was not. Never had a review rejected before, but have declined to rewrite it as it was the truth. I have not even had the courtesy of a response to my e-mail contesting their rejection. Seems like M&S is unable to accept criticism of their wares, but our opinions are meant to help other buyers so why should we bother any more. I am very unimpressed with their thought police and bad manners.”

Helpful Report

Posted 5 years ago

“Autumn collection this year has got to be the worst collection to date. Whoever is in charge of buying, needs the sack. Who or what age group were they buying for..... Cos I don't know anyone between 18 and 75 that would wear anything in store”

Helpful Report

Posted 5 years ago

“Long blond hair in my pealla”

Helpful Report

Posted 5 years ago

“Bought a Hastings bed from M&S only 6 months old. Main beam has collapsed. M&S sent FIRA an independent inspections company to look at fault. Ridiculous response and says it’s because the bed is on wooden flooring! Rung M&S to ask for replacement as argued a bed should last more than 6 months and if their beds can’t be used on hard flooring then they should advertise this. M&S refuse to replace my faulty bed. I will never use M&S again. Poor customer service and poor quality furniture that can’t withstand being on wooden flooring and doesn’t last more than 6 months!!!”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,284 reviews