Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

“Hi, I visited M&S restaurant Inverness yesterday, I have in past said this is last time I come into this restaurant, But yesterday was the last visit! Service / Attitude is appalling at serving counter, I ordered a glass of Cold water,no Ice please, When I lifted tumbler on to tray the Glass was Hot! I brought it to Assistant's attention reply- you will have to have ice!! all glasses are just out of dishwasher & hot, She went about her business of prepairing a heated scone & pot of tea for my friend,I asked for country veg soup, it was served to table, thick, disgusting flavour, looked like it was poured out of a packet/carton & not seperated/stirred. A total waste of money! Customer keeps shop open & staff employed,- please look after us,”

Helpful Report

Posted 6 years ago

“Parmentier potatoes - very poor purchase. Instructions said cook for 25 mins. turning occasionally...............WELL, they never turned golden brown and spoiled what would have been a delicious meal. I tomber will avoid this product in future. Very disappointing indeed. (I would be delighted to hear from M&S if they care what a regular customer deserves!)”

Helpful Report

Posted 6 years ago

“Bought two pairs of jeans at £29.50 each. Wrote a review saying the black has been ironed to death before sale and the indigo looked like it had been worn before sale. My review was rejected though not one if M&S’s guidelines had been breached. If products are “distressed” style, then that should be made clear in the blurb, but it was not. Never had a review rejected before, but have declined to rewrite it as it was the truth. I have not even had the courtesy of a response to my e-mail contesting their rejection. Seems like M&S is unable to accept criticism of their wares, but our opinions are meant to help other buyers so why should we bother any more. I am very unimpressed with their thought police and bad manners.”

Helpful Report

Posted 6 years ago

“Autumn collection this year has got to be the worst collection to date. Whoever is in charge of buying, needs the sack. Who or what age group were they buying for..... Cos I don't know anyone between 18 and 75 that would wear anything in store”

Helpful Report

Posted 6 years ago

“Long blond hair in my pealla”

Helpful Report

Posted 6 years ago

“Bought a Hastings bed from M&S only 6 months old. Main beam has collapsed. M&S sent FIRA an independent inspections company to look at fault. Ridiculous response and says it’s because the bed is on wooden flooring! Rung M&S to ask for replacement as argued a bed should last more than 6 months and if their beds can’t be used on hard flooring then they should advertise this. M&S refuse to replace my faulty bed. I will never use M&S again. Poor customer service and poor quality furniture that can’t withstand being on wooden flooring and doesn’t last more than 6 months!!!”

Helpful Report

Posted 6 years ago

“M&S food usually quite good but pricey. Just had the worst mashed potato ever (normally make my own but short of time). Texture of wallpaper paste, bland and tasteless. Even the cheap discount stores do better. Consigned to the bin. Waste of money.”

Helpful Report

Posted 6 years ago

“M&S use DPD for delivery. These couriers are notorious for cancelling deliveries last minute and not informing customers of this. I booked a delivery for a date and DPD changed it without informing me. When I changed the date back to my nominated date for delivery, I got an email confirming delivery. DPD then changed it again without telling me. I enquired with the M&S helpline and they took no responsibility for this and went so far as to accuse me of changing my delivery date (I merely changed it back to my nominated date). This is shambolic for a company that claims to pride itself on customer satisfaction.”

Helpful Report

Posted 6 years ago

“I placed an order early July on line for a bedroom furniture set. All was in stock when ordering. I then receive a text to let me arrange my own best date for delivery. The first date it gave me was 27th August! After many calls between myself and customer service, they discover that half the items are not in stock until then but I can have part of the order delivered that week. Today, after a 6 week wait, my two wardrobes are delivered and built by the delivery men. My son was shown a picture when they came downstairs and all looked fine. I get home at lunchtime to find packaging strewn all over the house from the front door up. Then a piece of wood laying across my bed. This was the hanging rail. Not put in due to the fact that the fitting on each of the wardrobe had a two inch height difference - meaning my hangers will all fall to one end!!! After a lengthy conversation with the Customer Service department, even escalating this to the Manager, I am told I will receive a telephone call in 48 hours to let me know when a third party technician, employed by M&S, will be available to come and see if there is a problem!! Yes, there is a problem. How dare I be doubted. I have been left with a wardrobe not fit for purpose. I was told to store my clothes in the wardrobe if I was upset they were on the floor! Where - the rail is not working? Fuming! I bought from what I thought was a reputable company and would get better service from an Amazon supplier at half the cost.”

Helpful Report

Posted 6 years ago

“I placed an order early July on line for a bedroom furniture set. All was in stock when ordering. I then receive a text to let me arrange my own best date for delivery. The first date it gave me was 27th August! After many calls between myself and customer service, they discover that half the items are not in stock until then but I can have part of the order delivered that week. Today, after a 6 week wait, my two wardrobes are delivered and built by the delivery men. My son was shown a picture when they came downstairs and all looked fine. I get home at lunchtime to find packaging strewn all over the house from the front door up. Then a piece of wood laying across my bed. This was the hanging rail. Not put in due to the fact that the fitting on each of the wardrobe had a two inch height difference - meaning my hangers will all fall to one end!!! After a lengthy conversation with the Customer Service department, even escalating this to the Manager, I am told I will receive a telephone call in 48 hours to let me know when a third party technician, employed by M&S, will be available to come and see if there is a problem!! Yes, there is a problem. How dare I be doubted. I have been left with a wardrobe not fit for purpose. I was told to store my clothes in the wardrobe if I was upset they were on the floor! Where - the rail is not working? Fuming! I bought from what I thought was a reputable company and would get better service from an Amazon supplier at half the cost.”

Helpful Report

Posted 6 years ago

“In M&S Aberdeen staff in men’s clothing had no idea what was actually in stock in the store. Two of the staff members had such poor interpersonal skills they would not even look me in the eye and one left me standing silently for several minutes while she tried and failed to see what was in stock using a handheld device. She did not even explain what she was doing or interact with me in any way. So disappointed as the menswear section used to have excellent personal service. Staff need urgent customer training.”

Helpful Report

Posted 6 years ago

“In store issue on customer care, health & safety and first aid. None satisfactory in Havant store, but, trying to find an email address is impossible. Your site says can email, but no address only chargeable phone number or a very small on line form. Need email address!!!!”

Helpful Report

Posted 6 years ago

“Two meals. One Vegetable Moussaka. No aubergine. Only mashed lentils and just 3 potato slices. Masses of Bechamel. New recipe. Not nearly as good as the previous. Lentils are cheap and so are aubergines. Two Lamb and mint Pie. Nice crust. Dry lamb mince which I did not expect. No taste of mint. Both dishes very disappointing. Lentils are not cheap ingredients as are aubergines.”

Helpful Report

Posted 6 years ago

“Bought items online in May, returned them and got confirmation of return on 6 June. Nothing since and no refund so far. It took 2 minutes to charge my credit card but after 70 days I still don't have anything back. Quite dire returns management.”

Helpful Report

Posted 6 years ago

“I went to the Marks n sparks in Ayr in Scotland on Tuesday 13/8/19. My mum and myself went upstairs to the women's underwater department we were looking to get fitted right for a bra size, we wandered around the whole top floor eventually after being from changing rooms to shoes to undertake and there being no staff we went to the customer help desk only to be told someone had just headed that way we get to them and are told bra measurements are done by appointment only. Fair to say we were disappointed lucky I've a supper mamma who made a few guestemets and we took a few to the changing room no staff there or to be seen so just went ahead got help from mum and she made a good guess. Quite a bad experience to be fair. Only for the love of mothers.”

Helpful Report

Posted 6 years ago

“13th August 8:05pm went to pick up my online order, Apparently 2 different Counters , one for “Refund & Exchange” & another for “Collection” I went to Collection Counter , Customer Assistant Girl Screamed at me “ it’s One Queue, i said it’s Collection, She Screamed again “One Queue” As soon as she serves me , there was another Customer went to Collection counter & Surprisingly this Ignorant Customer Assistant went to serve the Customer, even though there were customers behind me in the Queue, Completely stunned by this Unprofessional Behaviour of this Customer Assistant. Poor Service, Very Poor Customer Service”

Helpful Report

Posted 6 years ago

“The customer service is appalling. Bought a cake for my son's birthday on the 25th July for his birthday on the 26th July and realised the it was best before the 26th! So went back to get a better sell by date and the treatment we received in store was shocking and also when we phoned the customer service. I'm being generous with a single star it should be a minus star|”

Helpful Report

Posted 6 years ago

“Disgusting the way some off them treat their staff and think they can get away with it never shop here now .”

Helpful Report

Posted 6 years ago

“I wanted fish and chips and the branch were out of stock (as they were with a lot of things) so I bought the Gastropub version which included ‘mushy peas’. For their information mushy peas are just that, soft, mushy peas. What I got was a sachet of green liquid that went straight in the bin. Then the only difference with their standard fish and chips was the size of the fish and the amount of chips. Won’t be buying this again - and by the way will no longer use Ocado for home delivery after September next year.”

Helpful Report

Posted 6 years ago

“No, M&S, I don't want to be a part time unpaid cashier and use a self-service till. I've got a job, thanks, and it's one that pays. What next, a bit of light shelf-stacking? all that ensures is that I'll be spending even less in your food shops than I do already. Your company is going downhill so fast that it'll be a merciful release when it happens. I can't actually remember the last time I bought anything but the occasional food item from you and once I spent hundreds of pounds at a time. That, of course, was when you sold things that customers actually wanted to buy.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Marks And Spencer Reviews

About Marks And Spencer:

Phone:

Location: