Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,299 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“13th August 8:05pm went to pick up my online order, Apparently 2 different Counters , one for “Refund & Exchange” & another for “Collection” I went to Collection Counter , Customer Assistant Girl Screamed at me “ it’s One Queue, i said it’s Collection, She Screamed again “One Queue” As soon as she serves me , there was another Customer went to Collection counter & Surprisingly this Ignorant Customer Assistant went to serve the Customer, even though there were customers behind me in the Queue, Completely stunned by this Unprofessional Behaviour of this Customer Assistant. Poor Service, Very Poor Customer Service”

Helpful Report

Posted 6 years ago

“The customer service is appalling. Bought a cake for my son's birthday on the 25th July for his birthday on the 26th July and realised the it was best before the 26th! So went back to get a better sell by date and the treatment we received in store was shocking and also when we phoned the customer service. I'm being generous with a single star it should be a minus star|”

Helpful Report

Posted 6 years ago

“Disgusting the way some off them treat their staff and think they can get away with it never shop here now .”

Helpful Report

Posted 6 years ago

“I wanted fish and chips and the branch were out of stock (as they were with a lot of things) so I bought the Gastropub version which included ‘mushy peas’. For their information mushy peas are just that, soft, mushy peas. What I got was a sachet of green liquid that went straight in the bin. Then the only difference with their standard fish and chips was the size of the fish and the amount of chips. Won’t be buying this again - and by the way will no longer use Ocado for home delivery after September next year.”

Helpful Report

Posted 6 years ago

“No, M&S, I don't want to be a part time unpaid cashier and use a self-service till. I've got a job, thanks, and it's one that pays. What next, a bit of light shelf-stacking? all that ensures is that I'll be spending even less in your food shops than I do already. Your company is going downhill so fast that it'll be a merciful release when it happens. I can't actually remember the last time I bought anything but the occasional food item from you and once I spent hundreds of pounds at a time. That, of course, was when you sold things that customers actually wanted to buy.”

Helpful Report

Posted 6 years ago

“Just collected a "prepared meal" from M & S Cribbs Causeway which proved to be merely 2 Gastropub meals put in a cardboard box. I could have picked these from the shelf myself without the seemingly inevitable long wait at understaffed Click and Collect. Then I visited the new "improved" Deli counter. Most of the items that were previously carefully served by a member of staff, after the inevitable wait, are now wrapped in cellophane. Otherwise there are large bowls of salad unprotected from customers' breath. Also please bring your own plastic containers in future. Obviously Marks and Spencer are dealing with the current retail crisis by employing fewer people and making customers do it themselves. How glad I am that I have discovered Morrisons Deli Counter and well staffed check out facilities”

Helpful Report

Posted 6 years ago

“Found a brown hair (I'm ginger) in my plant kitchen chocolate mousse. Complained to M&S (they make this as difficult as possible) who never bothered to respond. I made it clear I wasn't after money or replacement, just confidence that the issue would be investigated. After this disappointing experience I'll move my custom to Lidl and Aldi. I won't mourn the demise of M&S.”

Helpful Report

Posted 6 years ago

“Pants. That's right, womens pants to be more specific. Can someone tell me why the gusset width on M & S pants is shrinking in size? I'm only a size 8 to 10, but I do require a gusset that's wider than my watch strap, without having to resort to a full brief that restricts my waist. I just bought 3 for 2, but I didn't realise that meant only 2 gussets between them! When I got them home and tried them on, I found them pretty uncomfortable, so compared them with a pair I bought last year - yes, they're narrower. What's going on??”

Helpful Report

Posted 6 years ago

“Very disappointed recently with food quality in M&S. Firstly a visit to Manchester store to the cafe. I am gluten free. The sandwiches have been the same two choices for years often none at all. My last visit there was gluten free soup advertised with a gluten free roll only to be told no bread rolls. It was only 12 miday!!! Asked if they could get bread from shop floo The answer. We never do that. Net bought a chicken breast joint so tough my knife would not go through it. Wasted it. It cost £10 50 to go in the bin. No more shopping there for me”

Helpful Report

Posted 6 years ago

“Very very disappointed the quality of M&S past has really lowered in their food department. Fruit perishes very quickly that is if you lucky to get 50% of a punnet of soft fruit in good condition to initially use! The readymade foods also are not what they used to be either..... As a seasoned M&S shopper as is my partner I have begun to shop elsewhere and was stunned to find great fruit and veg in places like Iceland, Aldi and Lidl, they are far more competitive and the standard amazing!!!! M&S you need to pull your socks up this is NOT acceptable....”

Helpful Report

Posted 6 years ago

“The shopping experience at The Moseley M&S store is consistently poor. They are putting out the goods for hours after the store opens making it impossible to get down the aisles to buy food. The worst thing is that they don’t put anyone on the tills prioritising putting out the food. If someone eventually turns up at the till the queue is really long. I hear the mama her telling an old lady that they will not be manning the tills before 10 am. I usually buy a fair amount and even if I didn’t this is high prices and bad service. They put back the opening times of the store without customer consultation and there are always beggars outside the front. Sometimes they are aggressive. A sore which runs for the benefit of its managers. A poor supply chain and bad attitudes by staff who ignore long queues at the till.”

Helpful Report

Posted 6 years ago

“I am stunned that my order of six pairs of cotton knickers arrived with six plastic hangers. How on earth is M&S still doing that? Does anyone keep their knickers on hangers? How can M&S continue to contribute to plastic pollution in this way? These hangers are useless, ridiculous, and betray an appalling lack of consideration for corporate environmental responsibility. Putting the onus on the consumer to return these crappy hangers in-store is unethical and preposterous.”

Helpful Report

Posted 6 years ago

“My 15 year old daughter just bit into a staple is a philly steak out pizza and I am beyond disappointed and not to mention freaked out! It's a staple! this could have ended very badly! This was my first time and now my last buying pizza from M&S because I dont want having staple worries while chewing my foods especially if I had served this to younger kids. M&S This needs to be looked into..I still have the packaging so a follow up would be much appreciated especially on how you would make sure this does not happen again!”

Helpful Report

Posted 6 years ago

“I ordered two large cheesecakes for my sons 21st. Received an email and a text to confirm that they were ready for collection. When I went to the store they advised me they hadn’t been delivered and suggested I could have some of their cheesecake slices instead. I explained that it was for my sons 21st and slices wouldn’t work. They didn’t care just said we will give you a refund. Nothing I could do at 5.30 pm on a Saturday afternoon. So much for customer service.”

Helpful Report

Posted 6 years ago

“Why are we subjected to miniature “ toys “ in the food hall ? This experiment must have cost many thousands of pounds to “roll out “ plus advertising. How thoughtless when many loyal staff have lost their jobs due to store closures. Due to lack of money ?”

Helpful Report

Posted 6 years ago

“Sack your marketing director! Your sales promotion of little plastic products aimed at kids is offensive. You rely on your lofty environmental policy that frankly never really results in the reduction of single use plastic in store. It still remains impossible to buy products for a meal without taking home more single use plastic than food. Enough is enough, I'm taking my 20 years of M&S loyalty and £7,000 annual food spend to a more ethical retailer. Your attempt in the media to justify your promotion is sickening. Utter disgrace!”

Helpful Report

Posted 6 years ago

“I purchased two crab and prawn cakes from west Bridgford store deli counter they looked delicious and at £3.70 each not the cheapest all I can say is avoid at all cost NO flavour what so ever in fact a ball of flavourless mush in breadcrumbs will not be shopping in the food hall again M&S used to have such high standards you could always rely on whatever you purchased would be top notch but not anymore sorry M&S you have lost the plot and customers”

Helpful Report

Posted 6 years ago

“Extreamly poor. Customer service is a joke as you cant get anyone to take responsibility for non-exsistant customer service. I'd award them 0 but the system only goes down to 1 - that's how bad I feel I have been treated.”

Helpful Report

Posted 6 years ago

“Measured for bras in Llandudno worst experience ever never has bras that hurt like in my life”

Helpful Report

Posted 6 years ago

“Awful “costumer services”. They couldn’t bothered to switch a t-shirt that was £9.50 which had oil on it and WASN’T clearly labelled oil. Never shopping in this shop again!”

Helpful Report

Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,299 reviews