Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,284 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just received an email that part of my order was cancelled. When I tried to cancel the whole order as the main thing I wanted was cancelled I was unable to contact. Everything had no reply, What a trick. Was unable to use chat or email on their site.”

Helpful Report

Posted 6 years ago

“I received a bouquet of roses bought at our local store for Mothering Sunday. Followed all the right procedures advised for roses. However, the outer petals went brown very soon and the whole bunch wilted and was completely dead by Tuesday. Very disappointed.”

Helpful Report

Posted 6 years ago

“7 month old suit worn “too much” now left with a 3 piece suit with no trousers”

Helpful Report

Posted 6 years ago

“I went to your store in Chelsea kings toad today 31/03/2019 to return a 2 months coat which is turned fluffy and old in such a short period. But the cashier Susan and her supervisor Sarah were very unhelpful, rude and didn't show empathy. They didn't even try to help or suggest an exchange nor a voucher. I am so disappointed, they spoiled my mother's day and after decenies of shopping at M&S ,will never return and I am so upset I am telling everyone. The staff are not trained on customer service and retention. Shame”

Helpful Report

Posted 6 years ago

“Dear fellow Marks & Spencer shoppers, if you are about to order flowers for an address which is not your account address, i.e flowers for friend and family, BE VERY CAREFUL. Diary: Ordered 80th Birthday flowers for a dear friend who lives in Hereford. ( I live in Cardiff ) Had the email acknowledgment the next day showing the delivery address as MINE not my friend's in HEREFORD. Rang M & S in South Africa to change the address, TASREEP apologised and changed the incorrect details....this took forever because he couldn't pronounce the address etc etc....We've all been there. Anyway, felt confident that he had resolved the problem in time. Today , 1 day before the birthday, had an email to say flowers were on their way to Cardiff !!!!! Rang Marks at 7pm, 30 mins wait !!!!! Finally got through and spoke to a manager who confirmed my fears....She could see by my notes that my conversation had taken place with S.African colleague and the correct address had been noted but not applied... To say I am furious is an understatement .Refund offered and nothing else. So, name and shame..We all know that M & S is on a downward slope, clothing cheap and shoddy. So, you will certainly NOT have my custom again....Just as an aside, Tasreep in S.Africa told me they were having software issues with the delivery/home address issue....So beware..I have been badly let down...”

Helpful Report

Posted 6 years ago

“What has happened to the vege moussaka!! My husband and I used to really enjoy it but the last 2 times we've had it we've been been really disappointed. There was much less base and much more of the thick gooey white sauce is this because this makes cheaper or have you changed makers. I definitely won't be buying it again!”

Helpful Report

Posted 6 years ago

“Unable to buy ecard gift token online as payment process not working and each time I tried to buy I had to complete all details again - wasted 30 mins - tried live chat and got cut off twice from this so tried phoning to buy but after 7 mins going through the form again the phone went silent (still connected). So how on earth can I get an ecard from m and s?? Ended up phoning again and woman just said sorry but was unable to give any help. Incredible, they just seem incompetant and uninterested in selling!”

Helpful Report

Posted 6 years ago

“Tried to buy an e gift card online, spent 45 mins having to repeat the form process as kept getting a 'problem try again' notice on clicking to pay. Live chat also not working - tried this twice and got cut off twice before could get any answers. Phoned customer services and spent 7 minutes trying to buy over the phone then got silence (phone still working). How on earth does this company function? Ridiculous as no-one knows what's wrong or able to help!!”

Helpful Report

Posted 6 years ago

“With all the publicity over nut allergy, and my own mother having a nut allergy i was unable to buy my mum a cake as ALL marks & spencers cakes carry a nut allergy warning!!! Very disappointed in marks & spencers”

Helpful Report

Posted 6 years ago

“Confrontational managers and poor customer service”

Helpful Report

Posted 6 years ago

“I have spent on average £170 a week on food between Worcester & Longbridge Marks & Spencer’s Was really happy with their food until today I bought their pancake - already mixed batter for a party of ten ..... It was ABSOLUTELY DISGUSTING - no one eat it ... had to get in my car, drive to the frigging shops in heavy traffic to buy the ingredients to make myself but by then 9 people were starving and so very fed up Thanks for reckons our evening Because the evening was disturbing & upsetting will not go back to M&S again”

Helpful Report

Posted 6 years ago

“I had went out for my cat, and come to my surprise! I WAS MORTIFIED TO FIND THERE WAS NO CAT FOOD!!! Absolute disgrace the CEO should be shot and killed. Thanks, Mildrid xxx”

Helpful Report

Posted 6 years ago

“I used the taunton branch today for the first time, I have always used Weston super mare and had really good service. But Taunton was a shock I found an assistant in a denim shirt asking where I could find certain clothes she showed me 2 black dresses in her department when I asked her about t shirts she pointed they were down the front and left me to go looking for them, which I couldn’t find. Took what I did have to the changing room, only 6 items was hard to choose but the assistant assured me just shout and they would be swooped over, I shouted nothing I had to get drsssed come to the front asked hubby where assistant was he didn’t know gave up so went up to customer services and ordered on line, then we paid for hubbys clothes and met a really lovely lady who actually wanted to make conversation with us, I commented and said someone actually friendly here and told her of our experience, she thought all staff treated customers the same definitely not, on stock wish they stocked more of the basic range especially the t shirts v necks part of most people staple wardrobe”

Helpful Report

Posted 6 years ago

“Waited approximately 5 mins to be served ,one customer completed purchase server and her chatting, asked if they were going to be much longer ? They continued to chat about Santander?????,eventually served. An empty store ,perhaps soon to be a customer less.”

Helpful Report

Posted 6 years ago

“Valentine's meal seemed amazing until I cooked pork shoulder. Totally disgusting. Spoiled our evening as it went straight in the bin!”

Helpful Report

Posted 6 years ago

“VEGAN MICROWAVE MEALS I have tried the Plant-Based Mac and Cheese and the Bean Stew with Cauli Mash so far and won't be eating anymore of these - they are truly disgusting. I was so excited to see these options which I could use as a last resort at work if I hadn't had time to make something but they aren't an option. They smell and taste awful. Back to the drawing board with those M&S or just get rid...”

Helpful Report

Posted 6 years ago

“Poor service lack of trained management in store (evesham food)”

Helpful Report

Posted 6 years ago

“We had the topside beef with herds on top and was cooked by the instructions correctly and it was as tough as a pair of old boots! Love Marks and Spencer’s food in general, but very disappointed with this produce!”

Helpful Report

Posted 6 years ago

“Stop the stickers! You ruined the children’s book I bought by putting overly sticky stickers on the cover and when I tried to take it off carefully it left sticky residue which can’t be taken off without damaging the book. Never buying anything from your stores again. Use different stickers I paid for something new that now looks second hand because of the damage caused by a sticker!! Sort this problem out!!”

Helpful Report

Posted 6 years ago

“I ordered a Copenhagen corner settee in teal on August 31st 2018. It was delivered in November to my old address in Derbyshire, even though I had changed my address with M&S when I moved over a year ago to Essex. It was sent back to a depot and M &S refused to send it out to my new address. I was told to cancel my order and reorder it, so it could come to my new address. I did this and then after many phone calls discovered it had been sent back to the supplier who sent it to an outlet store, they would not tell me which. I waited for the second order to be delivered this morning but had an email last night saying the order was delayed until Friday. I told my whole frustrated story to the furniture customer services person who said he would escalate this case to senior management. Today I had a call from a manager who informed me the suppliers have no stock and have stopped making the Copenhagen settee in teal. So after 5 months of waiting, 2 orders at least 9 phone calls and no settee for Christmas, I now have to start all over again, it most certainly will not be with M and S, their furniture customer services is a shambles, the left hand doesnt know what the right is doing and they still have my wrong address and previous landline number.”

Helpful Report

Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,284 reviews