Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,299 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought wooden furniture from here b4 and it has been excellent so i spwnt over 3000.00 pounds on a suite what a mistake it arrived looking amazing within a few months it was plane to see it was not the quality we saw and experienced in the shop the hard wearing material was fraying and back an seat cushions wiuldnt plump up i was heartbrokwn as we saved so long and hard for this i got in touch with marks and spencers to be told only structual is covered and in their opinion it was fine again devastated as their customer care used to be second to none finally i found ouy the arms of the chairs etc are just strong cardboard omg wow for that price no way so needless to say i will never shop there for a three piece syite afain or probably much else as i am so upset with their attitude towards customers.”

Helpful Report

Posted 6 years ago

“I have eaten food from your store for many years without problems , until I tried Hunters Chicken . I have never tasted anything so foul as this. Chicken was tough , sauce overwhelmingly tomato paste and salty , but the worst was the smell . In the fridge , oven and on the plate . I am a pensioner and can not afford to waste food but I’m afraid this all went in the bin . Yuk !”

Helpful Report

Posted 6 years ago

“I have eaten Count on Us meals over many years but two I tried to eat this week were awful.The first was a Chilli con Carne which was very sloppy and wet,there seemed to be watery grave running out.I binned it.The Second was sausage and Mash,another meal that was floating in gravy,I can only describe it as sloppy.Binned once again.May I suggest that you must have changed your supplier.I shall not be buying Them again.”

Helpful Report

Posted 6 years ago

“At silverlink for a light lunch. One person on the till therefore long queue. Tables piled with dirty pots and still not cleared after 45 mins. Coffee very bitter. Ploughmans platter missing items. Will never come back.”

Helpful Report

Posted 6 years ago

“Cheshire Oaks store deserves to be closed! Rude staff that become aggressive when you complain about customer services. Manager is "too busy" too see customers, probably dealing with all the other complaints. I won't be using M&S again!”

Helpful Report

Posted 6 years ago

“Everything from ordering online to poor customer aftercare”

Helpful Report

Posted 6 years ago

“For years every week I buy food from M and S and did'nt mind it is perhaps more expensive than other places but the quality is good. However recently I am finding this has changed. Their roast potatoes and parmentier potatoes, to name a couple, were really tasty but now they are terrible. Are they using different suppliers or cheap products. I have found this with a few products I have bought for years but now find them inedible and definitely not worth the money.”

Helpful Report

Posted 6 years ago

“Strawberry compote Trifle., Was bitterly disappointing. You have for some reason omitted the jelly from this recipe, no longer a trifle but a complete and utter mess when serving, mixes altogether. May as well sell it as a smoothie. Will never buy this again. What was M&S thinking ?”

Helpful Report

Posted 6 years ago

“I am from New Zealand. I ordered two kids cloths using their website. First time order didn't go though as per the web site. So I ordered again. When I check my Credit card they have charge me two time. I contact the customer service several times to rectify the issue, they are asking me to talk to my bank. Their website charge me twice not my bank. The customer service is useless. I will not recommend they website and horrible customer service.”

Helpful Report

Posted 6 years ago

“Mango, rice and crayfish salad was revolting. Under-cooked rice, overcooked crayfish that were so small they could have passed for shrimps and a dressing that was absolutely foul. Yesterday, I bought what has been a favourite in the past - chinese style ribs to cook and eat with your oatmeal rolls. Ribs are now flavourless (have you reduced the salt, cut the spices?) and rolls were so soft and soggy that they fell apart when slicing them - and again, too low on salt for flavour. Now very reluctant to buy any prepared M&S dish,”

Helpful Report

Posted 6 years ago

“Visited Gemini., with £100 in vouchers to spend. Whoever is buying your fashion needs sacking. Horrible stripe linen suits that look like Belsen wear & crease even before wearing.Horrible flower print long dresses & skirts. Racks full of sale goods, surely this tells you the fashion is wrong. You are missing a niche market of 50+ women. Take a look at Phase 8 & Next they have it spot on. Very disappointed. I discussed this at lunch today with colleagues & they all agreed .”

Helpful Report

Posted 6 years ago

“Just received an email that part of my order was cancelled. When I tried to cancel the whole order as the main thing I wanted was cancelled I was unable to contact. Everything had no reply, What a trick. Was unable to use chat or email on their site.”

Helpful Report

Posted 6 years ago

“I received a bouquet of roses bought at our local store for Mothering Sunday. Followed all the right procedures advised for roses. However, the outer petals went brown very soon and the whole bunch wilted and was completely dead by Tuesday. Very disappointed.”

Helpful Report

Posted 6 years ago

“7 month old suit worn “too much” now left with a 3 piece suit with no trousers”

Helpful Report

Posted 6 years ago

“I went to your store in Chelsea kings toad today 31/03/2019 to return a 2 months coat which is turned fluffy and old in such a short period. But the cashier Susan and her supervisor Sarah were very unhelpful, rude and didn't show empathy. They didn't even try to help or suggest an exchange nor a voucher. I am so disappointed, they spoiled my mother's day and after decenies of shopping at M&S ,will never return and I am so upset I am telling everyone. The staff are not trained on customer service and retention. Shame”

Helpful Report

Posted 6 years ago

“Dear fellow Marks & Spencer shoppers, if you are about to order flowers for an address which is not your account address, i.e flowers for friend and family, BE VERY CAREFUL. Diary: Ordered 80th Birthday flowers for a dear friend who lives in Hereford. ( I live in Cardiff ) Had the email acknowledgment the next day showing the delivery address as MINE not my friend's in HEREFORD. Rang M & S in South Africa to change the address, TASREEP apologised and changed the incorrect details....this took forever because he couldn't pronounce the address etc etc....We've all been there. Anyway, felt confident that he had resolved the problem in time. Today , 1 day before the birthday, had an email to say flowers were on their way to Cardiff !!!!! Rang Marks at 7pm, 30 mins wait !!!!! Finally got through and spoke to a manager who confirmed my fears....She could see by my notes that my conversation had taken place with S.African colleague and the correct address had been noted but not applied... To say I am furious is an understatement .Refund offered and nothing else. So, name and shame..We all know that M & S is on a downward slope, clothing cheap and shoddy. So, you will certainly NOT have my custom again....Just as an aside, Tasreep in S.Africa told me they were having software issues with the delivery/home address issue....So beware..I have been badly let down...”

Helpful Report

Posted 6 years ago

“What has happened to the vege moussaka!! My husband and I used to really enjoy it but the last 2 times we've had it we've been been really disappointed. There was much less base and much more of the thick gooey white sauce is this because this makes cheaper or have you changed makers. I definitely won't be buying it again!”

Helpful Report

Posted 6 years ago

“Unable to buy ecard gift token online as payment process not working and each time I tried to buy I had to complete all details again - wasted 30 mins - tried live chat and got cut off twice from this so tried phoning to buy but after 7 mins going through the form again the phone went silent (still connected). So how on earth can I get an ecard from m and s?? Ended up phoning again and woman just said sorry but was unable to give any help. Incredible, they just seem incompetant and uninterested in selling!”

Helpful Report

Posted 6 years ago

“Tried to buy an e gift card online, spent 45 mins having to repeat the form process as kept getting a 'problem try again' notice on clicking to pay. Live chat also not working - tried this twice and got cut off twice before could get any answers. Phoned customer services and spent 7 minutes trying to buy over the phone then got silence (phone still working). How on earth does this company function? Ridiculous as no-one knows what's wrong or able to help!!”

Helpful Report

Posted 6 years ago

“With all the publicity over nut allergy, and my own mother having a nut allergy i was unable to buy my mum a cake as ALL marks & spencers cakes carry a nut allergy warning!!! Very disappointed in marks & spencers”

Helpful Report

Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,299 reviews