Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,318 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Valentine's meal seemed amazing until I cooked pork shoulder. Totally disgusting. Spoiled our evening as it went straight in the bin!”

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Posted 7 years ago

“VEGAN MICROWAVE MEALS I have tried the Plant-Based Mac and Cheese and the Bean Stew with Cauli Mash so far and won't be eating anymore of these - they are truly disgusting. I was so excited to see these options which I could use as a last resort at work if I hadn't had time to make something but they aren't an option. They smell and taste awful. Back to the drawing board with those M&S or just get rid...”

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Posted 7 years ago

“Poor service lack of trained management in store (evesham food)”

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Posted 7 years ago

“We had the topside beef with herds on top and was cooked by the instructions correctly and it was as tough as a pair of old boots! Love Marks and Spencer’s food in general, but very disappointed with this produce!”

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Posted 7 years ago

“Stop the stickers! You ruined the children’s book I bought by putting overly sticky stickers on the cover and when I tried to take it off carefully it left sticky residue which can’t be taken off without damaging the book. Never buying anything from your stores again. Use different stickers I paid for something new that now looks second hand because of the damage caused by a sticker!! Sort this problem out!!”

Helpful Report

Posted 7 years ago

“I ordered a Copenhagen corner settee in teal on August 31st 2018. It was delivered in November to my old address in Derbyshire, even though I had changed my address with M&S when I moved over a year ago to Essex. It was sent back to a depot and M &S refused to send it out to my new address. I was told to cancel my order and reorder it, so it could come to my new address. I did this and then after many phone calls discovered it had been sent back to the supplier who sent it to an outlet store, they would not tell me which. I waited for the second order to be delivered this morning but had an email last night saying the order was delayed until Friday. I told my whole frustrated story to the furniture customer services person who said he would escalate this case to senior management. Today I had a call from a manager who informed me the suppliers have no stock and have stopped making the Copenhagen settee in teal. So after 5 months of waiting, 2 orders at least 9 phone calls and no settee for Christmas, I now have to start all over again, it most certainly will not be with M and S, their furniture customer services is a shambles, the left hand doesnt know what the right is doing and they still have my wrong address and previous landline number.”

Helpful Report

Posted 7 years ago

“New wardrobes delivered and assembled by M and S. Trouble is M and S have sent the wrong colour. M and S well what can I say. FFFF useless. After calling useless customer services, which apparently is now off shore. So now the saga continues, M and S now have to send a man out to look at the wardrobes incorrectly supplied (wrong colour) to see that there the wrong colour, apparently the photos of the wardrobes are not good enough even though they spookly look like the ones on the the web site. If we reject the goods however as incorrectly supplied, then M&S will give you a refund minus £50 to cover the cost of them collecting the incorrect order. You couldn't make this up, sounds like something from Faulty Towers, maybe someone should write a sitcom about this. Anyway, if you've read this far , then you'll probably guess my opinion . Updates will be added to this. To be continued.”

Helpful Report

Posted 7 years ago

“Customer service rude. Steve Rowe CEO ,should resign”

Helpful Report

Posted 7 years ago

“My mother in law who is 84 years old with Dementia was somehow issued a credit note by M&S for £173. The family had no idea about this until we found it in a bag with Christmas cards we planned to help her write. My MIL can't remember either as her Dementia has deteriorated. The credit note was days out of date. I contacted M&S and was asked to write & enclose a photocopy of the credit note. Despite writing twice & explaining my Mother In Laws Dementia & the fact it was only days out of date, I got the same reply........ NO, CANNOT BE USED. Absolutely heartless. They would allow a loyal, elderly customer/pensioner with a severe illness loose all this money while they had already taken the goods back & probably resold them.”

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Posted 7 years ago

“Great products and superb customer service. high street and online gem”

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Posted 7 years ago

“First, my click and collect order did not show up. I was told it was there but it wasn't, then it was there again and wasn't and on it went! The event I wanted the clothing for came and went but they had my money of course. I complained and received a lengthy apology, blaming all sorts of things and offering me a refund (to late to buy something for my event) and a nice e gift card for my trouble. Guess what, despite 3 weeks and numerous reminders from me, I never received the e gift card. They are disorganised and deteriorating at a fast pace. My grievance has been passed from person to person in their executive office, which seems clueless.”

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Posted 7 years ago

“Absolutely appalling company to deal with, ordered a wardrobe, set of drawers and a set of side bed tables. Paid for in full and arranged a certain delivery day, 2 weeks gone date of delivery surprise surprise is postponed... Absolutely disgusting service & treatment with everyone I speak with. On your website you claim 1 week despach, when the customer pays you, you then move the goal post and say there is a delay. Bunch of liars . And you think by just saying Sorry you ll get away with it!!! I will never ever recommend or use this company again. Marks and Spencer your furniture department is rubbish!!!”

Helpful Report

Posted 7 years ago

“Christmas order presentation was disgusting pre ordered food. Every item of food packaging was soaking wet luxury panna cota if you didn't hold the item at the base it would have fallen through. Tomato salad unavailable no apology certainly will not order Christmas by MS.”

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Posted 7 years ago

“Telephoning my local store or indeed any store is a nightmare! What on earth has happened if you eventually get put through to someone they can barely understand you and the woman I spoke refused to put me through! Absolutely disgraceful”

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Posted 7 years ago

“So disappointed with the Top Iced Madeira Cake this year. I particularly sought this out as it is a family favourite at Christmas. It was stodge with icing on top. How you could say it was Madeira Cake I have no idea and at £7 it was a complete let down. Is this a new improved recipe or just badly produced?”

Helpful Report

Posted 7 years ago

“I ordered a 12-14 size Pembroke bronze free range turkey on 4th Nov for collection on 23rd December. I have ordered a turkey from M&S for 10 years. When I arrived at the selected time 10.15 am I was presented with a turkey for 6 much smaller than the one I ordered. I was so angry. The manager then offered me 2 turkeys to replace the larger one I ordered explaining that there had been mistakes in the ordering for larger turkeys. The thought of having to try and get two turkeys in the oven was really stressful. There was no prior warning. I was close to tears and the manager tried his best but the whole experience was just awful. A company like M&S should not make mistakes of this kind. Turkey is the main event and I didn't have the one I had carefully selected and ordered. Another turkey was found and I ended up with a Norfolk turkey which is a cheaper one but was for 8-10 people and the smaller Pembroke. I had paid £30 deposit and that paid for the small one and the manager offered the other one free. This is no way compensated for the stress and disappointment I felt. I have complained to customer services but have had very bland apologies for such a major error. I will NEVER order a turkey from M&S again and I am appalled at the response from customer services!”

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Posted 7 years ago

“The Xmas Turkey I pre-ordered was very disappointing, being extremely dry and tasteless.”

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Posted 7 years ago

“picked up my pre ordered turkey on the 23/12/18, cooked it as per instructions, I have been cooking turkey for 50 years! This was the worst turkey ever, absolutely tasteless, and tough NEVER AGAIN .”

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Posted 7 years ago

“Went to pick up my christmas order only to find my large turkey had been replaced by 2 smaller ones, they actually acted as if they were doing me a favour because i was saving £4 eally disappointed, would have left whole order if i thought id get another one somewhere, not ecen a phone call to say it hadnt turned up.”

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Posted 7 years ago

“Their customer service is absolutely ridiculous. Time wasters. Gift was faulty I sent them all the order details with the fact it was a gift clearly stated from the start for them to tell me they couldn't do nothing after I'd wasted my time getting all the correspondence and forwarding it to them. Why not make it clear at the beginning.”

Helpful Report

Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,318 reviews