Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,284 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not for the first time have I taken a trip with my Mother to M&S and come away with nothing. The clothing range is abysmal in terms of style and quality. Get your act together M&S.”

Helpful Report

Posted 7 years ago

“Appalling products and very poor customer service.”

Helpful Report

Posted 7 years ago

“We use cribbs 3or 3 times a week cafe service very poor staff said manager no help .Dirty tables no spoons no knives the list goes on very disapointed.”

Helpful Report

Posted 7 years ago

“After receiving a delivery of flowers that were not ment for me. I phoned help line. A lovely man took details. Said the flowers were mine to keep. And would make sure the problem was sorted. Only for a ring at the door and a man claiming his wife's flowers. I was so embarrassed.nearly cried”

Helpful Report

Posted 7 years ago

“Shopping online during the sale was the most frustrating experience. Several times at checkout after entering credit card details, items were 'unavailable'. Totally unacceptable was to pay for an item that a WEEK later on day of collection I was advised was 'no longer available'. For a company the size of M and S the stock control should be much better than this. Won't be wasting my time in future.”

Helpful Report

Posted 8 years ago

“Recently I purchase in my shopping New carrots and Brain Turner strawberries the carrots were rotten in the bag.The strawberries were large and by the time you got the hard core out there was very little left.VERY DISAPPOINTED”

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Posted 8 years ago

“The lady on the till ignored me as a person and didn't look at me throughout the transaction - before serving me she was putting on her lip salve and I had to wait for her to finish that. The smoothie that I bought had been opened and some had been used (?drunk from). I did not notice this until I was putting my shopping away. I knew if I took it back to M&S they would never believe me that I hadn't opened the smoothie and drunk from it so I feel powerless to do anything about it - I am disgusted and very upset with myself that I didn't notice - I honestly didn't think to check. I got it out of the fridge and just put it into my basket.”

Helpful Report

Posted 8 years ago

“Whilst at the self check out the machine decided that a member of staff was required to check the contents of our bag. There were 3 members of the customer service staff at the desk. Not 1 of them came over to reset the machine. I had to go to the desk where they were all dealing with 1 customer. Why did it take 3 staff members to sort 1 customer, there was no apology given for our lengthy wait and the woman who eventually came to reset the machine, Yvonne was rude and curt. She made up feel like it was our fault and that we were trying to steal something. Raging.”

Helpful Report

Posted 8 years ago

“Ordered 2 x sofas in August 2016. After a 2 week delay from original delivery date these were finally received in late November. However they had a manufacturing fault which meant that the feet could not be fitted which the ( fantastic!) delivery team referred immediately back to head office who advised they would arrange replacements. We were left the faulty sofas in the meantime as had no other furniture having just moved house. After waiting 3 days to be contacted about the promised replacement sofas, I had to call and was told I would have to wait a further 12 weeks. In an attempt to fob me off, as obviously I was unhappy about this, they sent a technician out who merely confirmed it was a manufacturing fault and replacements would be needed. Customer services attitude was appalling, and having been dissatisfied with the way in which a) my complaint ( about their faulty sofa's) was handled, and b) the question over compensation I was advised to write formally to head office. Which I did twice, once in December and again in late January. Both letters remain unanswered and compensation has not been forthcoming, so if I want the £150 (in the form of an M & S) gift card I now have to spend another 20 minutes on hold to their appalling customer services team to go through the whole spiel again... we will not be using M & S for furniture items again. A very disappointing experience”

Helpful Report

Posted 8 years ago

“I am 70 years old i have always shopped at M&S I feel i am quite trendy for my age but i am very petite your clothes are awful & every time i shop Ijust come home with food”

Helpful Report

Posted 8 years ago

“Had gift card from Marks and Spencer. Due to family deaths haven't had time to use it. Been told to contact customers service, to reactivate the card. Contacted them, Lady very rude and couldn't honour the card. Once I told them that other companies such as next and primark has honoured the card and reactivated it. They said that HR don't have the facilities to do that. I referred to them being not up to date on facilities. Which I gottold well you should of used it. Basically don't get a gift card from them! They won't honour it!!”

Helpful Report

Posted 8 years ago

“Shambolic customer service in relation to an on-line order return and subsequent refund. The on-line purchase was made via gift card and balance payment using debit card. Items were not suitable, following return within 7 x days, part refund was processed onto debit card. Two months later, several telephone calls, e-mails, on-line assistance and still no sign of gift card element of refund. Delay tactics clearly at play by M&S in providing refund due.”

Helpful Report

Posted 8 years ago

“I bought 2 Rosie bras from M&S at £26 each.I liked the style and design of this product and purchased two in different colors. However after first wash the green bra had a split and I noticed the ivory one had the same too which got rather larger after the second wash. After notifying M&S of this issue they refunded the ivory bra but refused to refund the green bra as the tear wasn't large enough and in their opinion it was down to use of biological detergent. I NEVER USE BIOLOGICAL DETERGENT by the way!! My advise is to stay clear of this product, brand and potentially M&S items as they seem to have lost sight of why anyone would purchase from M&S. I have bras that have cost me much less than this and have served me for the better of 4 years! Unlike the less than a month blame it on detergent quality from M&S!! I have since raised this issue with M&S and also provided a review on the product which they have refused to publish. I will be taking next steps as their current approach definitely infringes on my consumer rights.”

Helpful Report

Posted 8 years ago

“I was very disapointed after visiting m&s at the vanguards at monks cross today. I took my daughter for a bra fitting. They didn't have the stock, they measured her incorrectly, and to finish things off she was given a bra to try on that was 4 times to big yes it's true and unbelievable. I think the staff need to be retrained as this is not acceptable. I then took her to John Lewis where the staff were different again really helpful measured her to her correct size and we were able to purchase the goods. I did tell them about the bad experience I had and it didn't surprise them.”

Helpful Report

Posted 10 years ago

“Terrible customer service from M & S Direct.”

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Posted 11 years ago

“M & S online customer service has deteriorated to an embarrassing degree.”

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Posted 11 years ago

“Absolutely ridiculous service from mares and spencers. Spent half an hour on the phone with customer service just to put the bloody thing on hold!”

Helpful Report

Posted 11 years ago

Marks And Spencer is rated 2.8 based on 2,284 reviews