Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,284 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow customer service, very match falses about the food that we order and the food that they bring to us ti eat it!!!!”

Helpful Report

Posted 6 years ago

“Purchased orange blue and white patterned trousers in Feb and love the design and pattern x I have work 6-7 times and noticed pattern on bum area thinning faded and now a huge hole x very poor quality”

Helpful Report

Posted 6 years ago

“M&S have gone completely barmy M&S have gone completely barmy, my wife bought me 4 pairs of trousers and they came without hangers but wrapped in endless tickets string and plastic tags and then there was the packaging. The CEO's office wrote to claim they are looking to achieve zero waste by 2025 but they have misread the script and will end up with zero customers. We had to go online to purchase some hangers from a hanger store to be delivered by courier, just imagine the carbon footprint of these trousers. We will never trade with this store again and here's hoping they hit the buffers just like Woolworth and many others. "This not just any"......................No, this is a store signing its own death warrant. Clothes without hangers !! yes they got away with the bag thing and now they are being seen as Green money grabbers but you need a customerbase to make a money grab.”

Helpful Report

Posted 6 years ago

“I have been shopping in M&S for years, buying mainly bras and knickers, as we all know the price are quite expensive. But I never mind the price, as I liked the quality. Unfortunately, last few times, I bought some bras in different occasions and when I start using them, I felt uncomfortable, the straps were hurting my skin and the wires on the two sides were digging in my skin. I don’t think the size were not appropriate as I had measurements done in M&S shop itself. I phoned one of the branch nearer to where I live and explained the situation, the customer service assistant advised me to bring the bras in the store. I also explained to her that I didn’t have any receipts as I bought those bra and used them later as I always do when there is sales. I went in the store and the staff were quite rude and not helpful. Finally I asked to speak to a manager but the staff handed me a phone number to call. I spoke over the phone to an advisor and explained my problems. I told her that the bras were almost new and even if they did not refund me maybe they could give me a vowcher to spend in store. She then gave me an address and a reference number and said I should post the bras and write a letter. Therefore, I spent money again to post the bras(3 altogether) and wrote a letter explaining everything. To my surprise, I received a letter from the company. They returned me the bras and said they did not find any fault in the bras. The Manager said he cannot give a vowcher or do anything. I am very disappointed, I spent so much money on the bras, could not use them and paying postage again and did not receive any consideration from the company. Marks &Spencer should train their staff about being professional; why did those people to whom I spoke on the phone gave me a hope and made me waste my time and secondly the person who replied to me was not considerate. I would never lie and said the bras were hurting me. If I knew I would have taken pictures of my bruised shoulders and on my two sides where the wires were digging in my skin and sent to him. No good customer service. I will never ever shop in Marks & Spencer again and I would not encourage anyone. I am very upset and frustrated with the company’s reply. I know customers should be treated fairly and respected. I felt humiliated and hurt.”

Helpful Report

Posted 6 years ago

“I love Gobi 65, an indian dish made with cauliflower florets covered in spicy batter and deep fried so when i saw the new plant based cauliflower popcorn advertised on TV I couldn't wait to try it. I wish i hadn't bothered, it was awful, there were minute pieces of soft overcooked cauliflower covered in far too much soggy batter that hardly crisped up at all in the oven, very disappointed and not cheap at £3 for about 10 small pieces, the only nice thing was the chilli dip that comes with it.”

Helpful Report

Posted 6 years ago

“Purchased a garlic & herb flat iron steak for today the steak was really tough we fried the steak as you should for this cut the steak was to thick for the cut I have been a butcher for a number of years and I would not prepare a flat iron steak in this manner totally unacceptable wasn't even acceptable for the dog”

Helpful Report

Posted 6 years ago

“Brought an M and S diffuser then found out they do not sell fill up when the scent runs out.”

Helpful Report

Posted 6 years ago

“The worst online service I have ever experienced, being spending thousands with M&S over the years, will never purchase anything from them again, anyone reading this try other stores before purchasing from them, you can see why the stores are closing, John Lewis and other retailers are so much professional and care for the customer.”

Helpful Report

Posted 6 years ago

“The quality, design and colour choice for womens clothing has detiorated to such a degree that I think one could find better on a market stall! Cheap linen that hangs like a sack, even before wearing, garish colours and designs that my old auntie used to wear. If M & S cannot provide any quality now, then they do not deserve any custom. Many friends , too, say they no longer shop for clothing as the quality isso poor.”

Helpful Report

Posted 6 years ago

“I have bought wooden furniture from here b4 and it has been excellent so i spwnt over 3000.00 pounds on a suite what a mistake it arrived looking amazing within a few months it was plane to see it was not the quality we saw and experienced in the shop the hard wearing material was fraying and back an seat cushions wiuldnt plump up i was heartbrokwn as we saved so long and hard for this i got in touch with marks and spencers to be told only structual is covered and in their opinion it was fine again devastated as their customer care used to be second to none finally i found ouy the arms of the chairs etc are just strong cardboard omg wow for that price no way so needless to say i will never shop there for a three piece syite afain or probably much else as i am so upset with their attitude towards customers.”

Helpful Report

Posted 6 years ago

“I have eaten food from your store for many years without problems , until I tried Hunters Chicken . I have never tasted anything so foul as this. Chicken was tough , sauce overwhelmingly tomato paste and salty , but the worst was the smell . In the fridge , oven and on the plate . I am a pensioner and can not afford to waste food but I’m afraid this all went in the bin . Yuk !”

Helpful Report

Posted 6 years ago

“I have eaten Count on Us meals over many years but two I tried to eat this week were awful.The first was a Chilli con Carne which was very sloppy and wet,there seemed to be watery grave running out.I binned it.The Second was sausage and Mash,another meal that was floating in gravy,I can only describe it as sloppy.Binned once again.May I suggest that you must have changed your supplier.I shall not be buying Them again.”

Helpful Report

Posted 6 years ago

“At silverlink for a light lunch. One person on the till therefore long queue. Tables piled with dirty pots and still not cleared after 45 mins. Coffee very bitter. Ploughmans platter missing items. Will never come back.”

Helpful Report

Posted 6 years ago

“Cheshire Oaks store deserves to be closed! Rude staff that become aggressive when you complain about customer services. Manager is "too busy" too see customers, probably dealing with all the other complaints. I won't be using M&S again!”

Helpful Report

Posted 6 years ago

“Everything from ordering online to poor customer aftercare”

Helpful Report

Posted 6 years ago

“For years every week I buy food from M and S and did'nt mind it is perhaps more expensive than other places but the quality is good. However recently I am finding this has changed. Their roast potatoes and parmentier potatoes, to name a couple, were really tasty but now they are terrible. Are they using different suppliers or cheap products. I have found this with a few products I have bought for years but now find them inedible and definitely not worth the money.”

Helpful Report

Posted 6 years ago

“Strawberry compote Trifle., Was bitterly disappointing. You have for some reason omitted the jelly from this recipe, no longer a trifle but a complete and utter mess when serving, mixes altogether. May as well sell it as a smoothie. Will never buy this again. What was M&S thinking ?”

Helpful Report

Posted 6 years ago

“I am from New Zealand. I ordered two kids cloths using their website. First time order didn't go though as per the web site. So I ordered again. When I check my Credit card they have charge me two time. I contact the customer service several times to rectify the issue, they are asking me to talk to my bank. Their website charge me twice not my bank. The customer service is useless. I will not recommend they website and horrible customer service.”

Helpful Report

Posted 6 years ago

“Mango, rice and crayfish salad was revolting. Under-cooked rice, overcooked crayfish that were so small they could have passed for shrimps and a dressing that was absolutely foul. Yesterday, I bought what has been a favourite in the past - chinese style ribs to cook and eat with your oatmeal rolls. Ribs are now flavourless (have you reduced the salt, cut the spices?) and rolls were so soft and soggy that they fell apart when slicing them - and again, too low on salt for flavour. Now very reluctant to buy any prepared M&S dish,”

Helpful Report

Posted 6 years ago

“Visited Gemini., with £100 in vouchers to spend. Whoever is buying your fashion needs sacking. Horrible stripe linen suits that look like Belsen wear & crease even before wearing.Horrible flower print long dresses & skirts. Racks full of sale goods, surely this tells you the fashion is wrong. You are missing a niche market of 50+ women. Take a look at Phase 8 & Next they have it spot on. Very disappointed. I discussed this at lunch today with colleagues & they all agreed .”

Helpful Report

Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,284 reviews