Marriner Yarns Reviews

Name: Marriner Yarns
Address: Fountain Lane, Off Cypress Drive, St Melons, Cardiff
Rating: 4.90

4.9 Rating 26,619 Reviews

98 %

of reviewers recommend Marriner Yarns

Company Reviews

Questions

Metrics

4.9

Based on 26,619 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920 837 613

Email:

info@marrineryarns.com

Location:

Fountain Lane, Off Cypress Drive, St Melons
Cardiff
CF3 0FB

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Marriner Yarns 5 star review on 15th December 2022

MARY OSHEA

Marriner Yarns 5 star review on 12th December 2022

Vicki Culshaw

Tania Bigg

2748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a knitting pattern on Sunday 4/3/18, but I haven’t received it. I am waiting to order the wool from you, but, without the pattern, I can’t do anything, so I am very disappointed, vera saunders”

Helpful Report

Posted 7 years ago

Hi Vera. Patterns purchased from our website are downloadable only. To access your pattern, please log in to your account, click the third option to view purchased patterns, then select the pattern you would like to download. If you have any problems please drop us an email and we'll be more than happy to help. - Gareth, Marriner Yarns

Posted 7 years ago

“This happened some years ago. I bought some acrylic/wool yarn from Marriner. The quality was extremely poor. When I complained, I was told that it was a a manufacturing problem. The reply was rather curt. No offer of a refund was made. No solution was offered. I have not ordered anything since this happened. Plenty of other yarn stores online. I have found that all have better customer service than Marriner.”

Helpful Report

Posted 7 years ago

Hi Thank you for your email. We’re sorry to hear you've not had a good experience when using our yarn in the past. We endeavour to use the highest quality products and always do our utmost to minimise faults in our yarns. As you can see from our reviews we have outstanding customer feedback and hope that you would rethink giving our yarn a try again in the future. Kind Regards The Marriner Yarns Team

Posted 7 years ago

“I’ve asked for my patterns to be sent to me of which I was told that would be dealt with straight away and I’m still waiting so I would like my money back and I won’t use your service again”

Helpful Report

Posted 7 years ago

Hi Lynda, I've checked the information on your order and there's a note stating that the patterns were posted out to you earlier today. They should be with you shortly. Kind Regards, Gareth The Marriner Yarns Team

Posted 7 years ago

“have not received patterns I ordered still waiting please let me know whats happened to them thanking you. carol tremeer”

Helpful Report

Posted 7 years ago

Hello, Thanks for your email. We are sorry you did not receive your patterns. Please go onto our website www.marrineryarns.com and retrieve them by following these steps: 1) Click “My Marriner” at the top of the page 2) Login in to your account by entering you email address and password 3) Click onto “View Patterns” – Every pattern you have ordered will be here. 4) Select your chosen Pattern 5) Click onto “Download” and your pattern will begin to download to your computer. If you have any problems, feel free to contact us and we will gladly help you. Happy Knitting! Kind regards The Marriner Yarns Team

Posted 7 years ago

“still waiting for my order which was supposedly sent on Nov 29th I am a new buyer and so am not at all impressed”

Helpful Report

Posted 7 years ago

Hi Audrey, We are sorry to hear that your order hasn't arrived and apologise for any inconvenience caused. Can you please email us at info@marrineryarns.com and we will resolve this immediately for you. Kind regards Marriner Yarns team

Posted 7 years ago

“The yarn I received was not the colour as described on your website. I have emailed you regarding this and have received an apology by return to say that you will be hopefully sending the correct colour I ordered. I am now awaiting this yarn”

Helpful Report

Posted 7 years ago

“The item was marked as dispatched on the Monday after the order. When it had not arrived by Thursday I sent an email to ask where it was. This was not answered and I had to send another email before I was told it wasn't actually dispatched until the Thursday. I arrived on the Saturday a week after I had ordered. The quality of the yarn is not good. I am doing a blanket with the Midget wool and the quality is terrible. The light blue wool has black fluff on it making it look dirty and the wool has knots in it.”

Helpful Report

Posted 7 years ago

“Received wool in plastic bag, sellotape stuck to 5 of the balls of wool, also I ordered aran wool which had 9 knots in 1 balls. Made complaint, answer was we will tell warehouse to be more careful and wool has to be joined. Not at all helpful, will never order from them again.”

Helpful Report

Posted 7 years ago

“Yarn took 2 weeks to arrive which is not acceptable as the amount I paid for postage was enough for first class postage. Customer service was awful when tried to find out what was going on with the package”

Helpful Report

Posted 8 years ago

“First time buyer. When it arrived, 1 ball colour didn't look like online picture. When contacted, Marriner Yarns are happy to exchange the ball but ask me to pay for the return of the mismatching ball of yarn. The cost of returning 1 ball is £3.50 through my local Post Office, for a ball of yarn costing £1 ! I already paid £2.95 for delivery charges on the 7 balls I bought. Very disappointed with the response as I now have to find the yarn elsewhere and I am stuck with my project. I expected a better customer support.”

Helpful Report

Posted 8 years ago

“I am utterly dissapointed and disgusted with your service as it stated online delivery would be 5-7 days but now i have been told that my delivery would take 21 working days. I urgently needed the wool for my sewing club project. I would only give you negative reviews”

Helpful Report

Posted 8 years ago

“Well I do not know how you really have the nerve to ask for a review, my goods are still to arrive I have contacted you twice including today and am awaiting your reply I believe you confirmed my order and sent me a dispatch confirmation when not all my goods were in stock as your website now shows them as unavailable I will not use your company again”

Helpful Report

Posted 8 years ago

“I never received my order. Hermes said they never received the parcel so couldn't help me. I phoned Marriner but the trainee said there was nothing she could do because as far as she was concerned, they had sent it. Very disappointed, this was my first, of what I expected to be regular future orders. I certainly would not feel confident ordering from them again. I shall be requesting a refund from PayPal.”

Helpful Report

Posted 8 years ago

“I am still awaiting my order, it has been over 2 weeks now.”

Helpful Report

Posted 8 years ago

“I made the order and received a confirmation. A few days later I received a dispatch confirmation. A week passed and my wool hadn't arrived. I emailed and was told that they had cancelled my order and refunded the money. No body had got in contact with me to tell me. Terrible customer service. I don't know how I can get a confirmation of despatch for it then to have been cancelled.”

Helpful Report

Posted 8 years ago

“I have still not received my order when I rang to chase on the 14.11.16 was basically told not interested as it was a royal mail problem and not yours. Due to lack of interest I will not be ordering again with yourselves.”

Helpful Report

Posted 8 years ago

“Three emails later, 2 weeks in total, 10 working days and still no parcel/package. Last email sent last Thursday and no reply. This is not acceptable. I have just emailed requesting a full refund.”

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Posted 8 years ago

“Order incomplete. Unhelpful staff.”

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Posted 8 years ago

“I have not received my order 9 days after paying”

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Posted 8 years ago

“I STILL HAVE NOT RECEIVED MY ORDER !”

Helpful Report

Posted 8 years ago

Marriner Yarns is rated 4.9 based on 26,619 reviews