Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Matalan Reviews

3.6 Rating 1,858 Reviews

65 %

of reviewers recommend Matalan

Company Reviews

Product Reviews

3.6

Based on 1,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Matalan made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Matalan 1 star review on 19th October 2022

Matalan 1 star review on 19th October 2022

Matalan 2 star review on 3rd November 2021

Matalan 1 star review on 18th June 2021

Matalan 1 star review on 9th June 2021

Matalan 1 star review on 29th April 2021

Matalan 1 star review on 29th April 2021

25

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Workington store. Michelle and store manger helped with a return query. Both very helpful, pleasant and friendly. Great ambassadors for your shop. Yesterday, the cashier Sid served me. He too was customer friendly and very helpful. Matalan, you have a great bunch of people working for you in this store. It’s good to have people so personable. Thank you to the 3 lovely people in Matalan Workington.”

Posted 5 years ago

“Items were ordered on-line and delivered to store quickly. Received notification promptly. Staff very helpful when items were collected. Website easy to navigate. Would recommend this service offered by Matalan.”

Posted 5 years ago

“I purchased some work clothing via Matalans website. It was very easy to use and I chose next day delivery at a very reasonable price. My order arrived at 9am the next day and was well packaged with hangers. Brilliant service”

Posted 5 years ago

“Ordered some holiday clothes for my children. 2months later & lost receipt I realised my son had grown. Went to local Matalan shop who were more than happy to exchange for the next size up without the receipt. Thankyou Matalan”

Posted 5 years ago

“we often write reviews when something is bad but I would like to write a review thanking a member of staff. I was in the shop in aintree on the 14th may and was served by an elderly gentleman who was on the till called Norman he was polite caring and made me smile with his kindness. thank you again.”

Posted 5 years ago

“Brilliant quality and prices ! and the fit is just as it should be for the size you order, like every place should be”

Posted 5 years ago

“easy to order”

Posted 5 years ago

“Ordered several things on line. They arrived within 3 days with no problem. Great service.”

Posted 5 years ago

“Managed to purchase everything I was looking for. I had lost my matalan card and they let me fill in a replacement form right away. Got an email later that day to say the new card was being processed.”

Posted 5 years ago

“I love going in the store. Its very easy to shop there and Like the experience.”

Posted 6 years ago

“20% off voucher, got a fab little skirt for work.”

Posted 6 years ago

“Lovely bright clean tidy store. Staff very helpful and kind.”

Posted 6 years ago

“Easy check out, quick delivery.”

Posted 6 years ago

“Matalan's friendly website and great customer service made finding gifts for friends very easy and affordable.”

Posted 6 years ago

“Great value for money, affordable prices and very good quality. I love their homeware.”

Posted 6 years ago

“They have a great service”

Posted 6 years ago

“If I can not get an item in store I order online and get the items delivered to my local store for free. Always get a text to tell me my items are ready to pick up in store. Great service I can not fault it.”

Posted 6 years ago

“Always able to purchase good quality reasonably price goods and the staff are always ready to help”

Posted 6 years ago

“I have always had my orders quickly sent to my nearest store.It's always nice and easy.”

Posted 6 years ago

“Good customer service always helpful”

Posted 6 years ago

«
1
...
2
3
4
5
6
»

Matalan is rated 3.6 based on 1,858 reviews