Matalan Reviews

Name: Matalan
Rating: 3.57

3.6 Rating 1,897 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items were very well packaged! (lots of very useful insulation now!) All arrived in good order. The only comment was that the delivery was not pre-confirmed & arrived just before I had to leave for work, so luckily caught me for delivery.”

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Posted 11 years ago

“Very good in always.”

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Posted 11 years ago

“Very helpful staff, quick to sort out problem, l would recommend my friend and family to Matalan bathroom. I would like to say a big thanks to Andrew for sorting out the rad so quickly. Alceste Gumbs”

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Posted 11 years ago

“Ordering to delivery was very good. Delivered when said. Taps were very nice quality for the price but very disappointed with the quality of the shower attachment. It's made of light plastic and I will definitely need to go out and get a different one. Good company to use and would use again.”

Helpful Report

Posted 11 years ago

Hi Derek, Thanks for the positive review, and really sorry you're not happy with the quality of the shower attachment. If you'd like to give me a call on 0330 223 2243 we'll make sure we look after you and send you an appropriate replacement that you'll be happy with.

Posted 11 years ago

“I gave the wrong delivery address when I placed my order & had a delayed response because of an IT glitch but received an apology very quickly & the item was redelivered as planned. Good communications. Pleased with shower & price too.”

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Posted 11 years ago

“Speedy delivery, well packed. I have fitted a number of bath screens and this one was as good as any I have handled. Having checked the radius of the curvature before ordering it fitted the curved bath well. When cleaning the glass after assembly I noticed what appeared a small etched area, this turned out to be paint and polished off with hob cleaner. Overall very pleased with the product.”

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Posted 11 years ago

“great products, great prices, fast delivery.”

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Posted 11 years ago

“Good product but dispach and delivery slow and shipping was £16”

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Posted 11 years ago

“great range and super fast delivery, when the items arrived I was really impressed with the quality, and being a bit of a novice at these things of course I ordered the wrong size shower tray , but that was not a problem as the returns policy was great.”

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Posted 11 years ago

“Very quick, efficient service. Delivery was very prompt and as stated. The item appears to be of good quality.”

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Posted 11 years ago

“Products arrived very quickly and are of a good standard. Definitely use the company again. Simon Jarvis”

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Posted 11 years ago

“Great product, fitted perfectly.”

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Posted 11 years ago

“the Website was easy to navigate, product information was all there, easy ordering and checkout!!”

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Posted 11 years ago

“Very good service with prompt delivery. Item was very well packed so no damage and was easy to install. Only gripe is lack of a fitting kit.”

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Posted 11 years ago

“The product I ordered was as described and delivered quickly. It was excellent quality and was installed with ease. Highly recommended and I will be using you again”

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Posted 11 years ago

“Ordering my Shower enclosure was a simple act. The website was clear and informative, I telephoned with a couple of questions prior to placing my order and the staff were polite and helpful. The good arrived on time and were carefully packaged. I now have my dream shower at half the price of that some of the major retailers charge. well done Matalan and thank you. Andrew ( Lincs)”

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Posted 11 years ago

“fast.. helpful..will use again”

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Posted 11 years ago

“great web site and great service”

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Posted 11 years ago

“My fabulous radiator arrived very quickly and I love it. I love that it is not a boring run of the mill radiator, it looks gorgeous in my bathroom. It is exactly what the website said it was. Will use Matalan again when we do the ensuite.”

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Posted 11 years ago

“Quick delivery and great communication regarding gelivery times. Taps were well packaged and work a treat. Would recommend and use again. ????”

Helpful Report

Posted 11 years ago

Matalan is rated 3.6 based on 1,897 reviews