Matalan Reviews

Name: Matalan
Rating: 3.57

3.6 Rating 1,893 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,893 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave the wrong delivery address when I placed my order & had a delayed response because of an IT glitch but received an apology very quickly & the item was redelivered as planned. Good communications. Pleased with shower & price too.”

Helpful Report

Posted 10 years ago

“Speedy delivery, well packed. I have fitted a number of bath screens and this one was as good as any I have handled. Having checked the radius of the curvature before ordering it fitted the curved bath well. When cleaning the glass after assembly I noticed what appeared a small etched area, this turned out to be paint and polished off with hob cleaner. Overall very pleased with the product.”

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Posted 10 years ago

“great products, great prices, fast delivery.”

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Posted 10 years ago

“Good product but dispach and delivery slow and shipping was £16”

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Posted 10 years ago

“great range and super fast delivery, when the items arrived I was really impressed with the quality, and being a bit of a novice at these things of course I ordered the wrong size shower tray , but that was not a problem as the returns policy was great.”

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Posted 10 years ago

“Very quick, efficient service. Delivery was very prompt and as stated. The item appears to be of good quality.”

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Posted 10 years ago

“Products arrived very quickly and are of a good standard. Definitely use the company again. Simon Jarvis”

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Posted 10 years ago

“Great product, fitted perfectly.”

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Posted 10 years ago

“the Website was easy to navigate, product information was all there, easy ordering and checkout!!”

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Posted 10 years ago

“Very good service with prompt delivery. Item was very well packed so no damage and was easy to install. Only gripe is lack of a fitting kit.”

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Posted 10 years ago

“The product I ordered was as described and delivered quickly. It was excellent quality and was installed with ease. Highly recommended and I will be using you again”

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Posted 10 years ago

“Ordering my Shower enclosure was a simple act. The website was clear and informative, I telephoned with a couple of questions prior to placing my order and the staff were polite and helpful. The good arrived on time and were carefully packaged. I now have my dream shower at half the price of that some of the major retailers charge. well done Matalan and thank you. Andrew ( Lincs)”

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Posted 10 years ago

“fast.. helpful..will use again”

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Posted 10 years ago

“great web site and great service”

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Posted 10 years ago

“My fabulous radiator arrived very quickly and I love it. I love that it is not a boring run of the mill radiator, it looks gorgeous in my bathroom. It is exactly what the website said it was. Will use Matalan again when we do the ensuite.”

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Posted 10 years ago

“Quick delivery and great communication regarding gelivery times. Taps were well packaged and work a treat. Would recommend and use again. ????”

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Posted 10 years ago

“i looked for ages for a tap with a height of yours at a price of yours and a quality of yours. great looking product , looks well made . great delivery service well packaged and no damage very happy”

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Posted 10 years ago

“delivery was expensive and slow. Product was nice competatively priced and well packaged although no instructions included”

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Posted 10 years ago

“Have yet to have the items installed BUT was given great customer service, they certainly know their business. Lovely range of products to suit all tastes and excellent value for money. Have already recommended them to guys in the office looking to update their bathrooms!!!”

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Posted 10 years ago

“Great service excellent product for the price”

Helpful Report

Posted 10 years ago

Matalan is rated 3.6 based on 1,893 reviews