Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered several items to be delivered to Devon which was sent to me in Hampshire Tried to find a Phone number but That was useless im getting VeryFrusted”

Helpful Report

Posted 1 year ago

“Absolutely shocking. Be very careful this store be it in person or online will steal from you. Bought item in sale. Store had closed changing rooms but failed to put up any signs or have staff at self checkout to tell people that their standard return policy had changed and sale goods were non refundable. Despite this would only give refund on a gift card. Then purchased online using gift card. Bought goods for ££60, paid £10 gift card and rest on credit card. Kept goods worth £20 so well in excess of gift card. When checked refund they had only returned £30 to card and £10 to gift card. Absolute rip off. Contacted them to which they vaguely referred to their T&Cs allowing them to do this. Checked T&C and they most certainly don’t. Since pointing this out Matalan has refused to respond to any further messages and won’t provide a postal address for a written complaint. This is basically outright theft. BE VERY CAREFUL BEFORE PURCHASING AS THEY APPEAR TO THINK UK LAW DOES NOT APPLY TO THEM.”

Helpful Report

Posted 1 year ago

“Went to Beaumont leys Matalan Leicester, we asked a question about a voucher, before we knew it the store manager jumped into conversation, he was confrontational,rude, abrupt, Absolutely shocking service from someone who calls himself a manager, what an absolute joke of a store, never returning again. Terrible!”

Helpful Report

Posted 1 year ago

“I purchased 3 sets of bikinis for my holidays, one set the stitching broke on the first time of wearng, the 2nd set went all saggy went it got wet, I didn't bother wearing the last set, on my return from my holidays I went back to complain and get a refund on the goods but was refused as 14 days had passed. My advice to prospective shoppers is to shop elsewhere, poor quality and disappointing service.”

Helpful Report

Posted 2 years ago

“Bad experience doesn't count it !! its the 3rd time that my parcel as got lost in transit for a click and collect .. its been 10 days now and i still haven't had a refund. i have to keep ringing up and they tell me the same thing. i RECOMMEND YOU GO TO SHOP AND DONT ORDER ON LINE ... I WILL ONCE I FINALLY GET ME REFUND !! AFTER NUMEROUS CALLS”

Helpful Report

Posted 2 years ago

“Terrible customer service and returns policy”

Helpful Report

Posted 2 years ago

“Terrible service in Livingston at the checkouts. We waited a full 5 minutes for someone to come after we pressed the `Help` button, then we waited another full 5 minutes after our card was not accepted. This was a full 10 minutes, despite 3 staff at the tills. admittedly only 1 of them stood like a showroom dummy. We asked to speak with the manager and the checkout girl said she will `ask James to come down`. After yet another 5 minutes Mary arrived - but she did not identify herself to us as a Manager. She genuinely could have been the toilet cleaner pretending to be a manager. We don`t know. Naturally, she defended her staff and even told me " have you nothing better to do " when I told her I was going to put up a bad review. Highly unprofessional and rude to say such a thing to a customer.”

Helpful Report

Posted 2 years ago

“Very very disappointed with MATALAN, I have been shopping in this store for many years! The store in Oxford Street is a disgrace to London ... waited in the queue to be served for a long time, change rooms were locked so I am now having to post clothing back to the store at my cost ...”

Helpful Report

Posted 2 years ago

“Forced to used self checkouts by member of staff at fareham store the queue was long and only 1 person on till ut was only accepting cash only. I avoid these self checkouts much better to speak to person that hands you a receipt not like these self checkouts that only gave me 1 receipt which I thought would be an itemised of which instead was just my proof of payment and they was so busy that day I left not realising . .I tried to return item to be told by a member of staff No and refused to give her name asked to speak to the manager said she was, but asked another colleague to be told she is only a member of staff that she call the manager , i explained to the manager the situation said No but with tech today they should be able to apparently used to able on old system but can't on new system, but said she can but will take along time to look up on system has she said she done it for someone else but wouldn't and said that herself this isn't the first time that's happened and have told the company this happens. And done nothing improving the level of service they give to customers that keep the stores open .I called customer service twice to be cut off 20 mins each time awfully bring back checkout staff instead of staff just standing telling people to use self one's and cut queue s waiting down .”

Helpful Report

Posted 2 years ago

“This company miss lead there customer over pricing so around a year ago I bought a top that had a £9 ticket on it but they charge me £9.50 the store in question did honour the price and was told the price had gone up However last week I brought the same top online and again same problem same two prices yet the head office tells me the price had gone up but refused to honour the price Funny how it went up a year ago but u still have the wrong price on it So DOBULE CHECK WHAT YOU PAY WITH THIS COMPANY AS THEY THINK IT OK TO ADVERTISE ONE PRICE BUT CHARGE YOU ANOTHER”

Helpful Report

Posted 2 years ago

“Never buy any undergarments from Matalan unless you are absolutely certain they will fit... body suit purchased and returned within the hour still on hanger poorly sewn together..... still has label and was not even removed feom hanger....”

Helpful Report

Posted 2 years ago

“Shopping at your Rochdale Store, what a disgrace! Lots of products wrongly priced, in the wrong boxes/shelves. The floor was strewn with dirt as well as stock, in the ailes and under/between the fixtures. Not a great shopping experience!”

Helpful Report

Posted 2 years ago

“Ordered a dress for a funeral was really nice but still had the security tag attached, this happens a lot!”

Helpful Report

Posted 2 years ago

“I ordered two mens white thermal tee shirts and actually ended up with three ordinary tee shirts in black, white and grey. So not only did whoever put the order together get it wrong, I had the privilege of not only paying for the delivery but also paying to return something I didn't order to start with!! Not impressed!”

Helpful Report

Posted 2 years ago

“Ordered 17/11/22. No items and still waiting for money back. Three calls to chase. Just seen other reviews on here and sounds like common problem.”

Helpful Report

Posted 2 years ago

“I ordered Christmas gifts got email saying delivery 11th November never arrived after numerous emails and phone calls no results all I get is give it another 72 hours I’ve now asked for my money back girl said that’s fine will send you an email verify still no email this is an absolute joke I’m a pensioner and with cost of living I need that money back before I can get my gifts from somewhere else or my grandchildren are getting nothing from me this Christmas I’m at my wits end and stressed no end”

Helpful Report

Posted 2 years ago

“Don’t ever buy Virgin Experience Day vouchers from Matalan. I have been trying to return some, as unwanted, fir over a week. Being given the runaround. Told to return to a store, who wouldn’t accept them. Told me to contact customer services again. They have told me to return to store. Raised an issue with PayPal. Still no refund”

Helpful Report

Posted 2 years ago

“Missed 4 items from my order. Emailed matalan had no response for 4 weeks. I called them a total of 5 times to get my money for missing items. Not a good experience and would not be shopping online with matalan again.”

Helpful Report

Posted 2 years ago

“So disappointed by Matalan and their customer service. Goods promised for 4-6th Nov. Did not turn up and customer service had to be chased several times for any information regarding the order. Then they decided it was lost and they would issue a refund which then did not include the delivery charge. What a liberty. The goods never arrived and they then send you an email to say they are refunding your returned goods. I will not be ordering from them again nor going in store. Their customer service and attitude to customer service is way below an acceptable standard.”

Helpful Report

Posted 2 years ago

“I purchased some sale items in the Biggleswade store, I tried them on at home because they no longer have any fitting rooms. As the items didn't fit I returned them for a refund, I had paid using my debit card so I was expecting the refund to be put back on the debit card. They flatly refused to do this for me and issued the refund onto one of their gift cards, thus forcing me to return to the shop another time to spend what's on the card instore. So be aware if you buy any sale items here because they wont give you your money back if they don't fit. I will now only go back once more to spend the gift card and then that's it, I'll no longer shop at Matalans ever again.”

Helpful Report

Posted 2 years ago

Matalan is rated 3.6 based on 1,877 reviews