Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,882 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my online order & one of the items was not what I ordered. Went to my nearest Matalan Store was told they could not accept the return as they had not got the item I wanted in store . I’m now expected to pay to return the item when it was Matalan’s fault . Lesson learnt don’t make purchases online & pay to have them delivered .”

Helpful Report

Posted 3 years ago

“Returns process, find it annoying that you have to pay delivery and then again to return. Spent nearly £8 on a £25 blouse that I didn't keep. Yes you can return to the store for free but that is also costly if no local store. Won't be buying on line from Matalan in future.”

Helpful Report

Posted 3 years ago

“Matalan Bromborough also gone self-service. One young man on guard, lots of old duffers like me trying to scan several garments on an over-sensitive scanner which kept posting things twice. Then you have to remove tags, hangers( no, I don’t want your plastic detritus thank you) and disentangle garments, necessitating further assistance from someone who is with no trace of irony probably a ‘customer service’ person. Why don’t you just give us a few lengths of material, a sewing machine and a pattern, and we can knock up the stuff ourselves, saving you the bother of having to go through all that tiresome mucking about with ordering and importing? Then, once we’ve sold the finished articles to ourselves, we can lock up on the way out.”

Helpful Report

Posted 3 years ago

“Terrible service. I was told that if paying by card it’s self service only. There was no one else queuing or being served and at one point 3 members of staff stood behind the tills doing very little. Mensheviks I struggled to get multiple security tags off the clothes I had bought and then to top it off there were no carrier bags available. I won’t be returning.”

Helpful Report

Posted 3 years ago

“Having the wrong goods sent I had to send back. Took over 3 weeks to get refund as Hermes lost it. Had a voucher for return postage. Tried using it but couldn't get it to work even though customer service said it did work. I would never buy anything from Matalan online again and don't recommend anyone doing it either.”

Helpful Report

Posted 3 years ago

“Placed an order matalan said it was despatched hermes said they have nit received it and to contact matalan which then ignore you please avoid at all costs”

Helpful Report

Posted 3 years ago

“Visited a store today to find the tills are self service, that’s it for me, one girl helping customers to pay using high street vouchers, had to wait till they’d finished to help me with a double purchase on the scan. Not shopping there again”

Helpful Report

Posted 3 years ago

“Ordered items on line. Despite ordering fragile items, everything was thrown into plastic bags with no additional packaging. I have no idea how Matalan thought they could be delivered safely when posted out like that. The plastic bags had been split in transit and everything was either smashed or damaged. Had to take everything back to store for refund where the assistant seemed neither surprised nor bothered and made absolutely no comment at all! All round a really poor experience of Matalan”

Helpful Report

Posted 3 years ago

“Appalling service! Dress arrived from online order with security tag attached! Raised issue last March and still unresolved- sent evidence and tried to return but they will only offer refund after completing an invoice that months later they still have not sent me! Worst service ever and I will never buy from them again!”

Helpful Report

Posted 3 years ago

“Placed and paid for an order and hasnt arrived contacted both hermes and matalan and received an automated response stating they're customer service was now on holiday! Terrible”

Helpful Report

Posted 3 years ago

“I ordered 2 coats. One arrived but I took it back to the store. £35. The other never arrived. After sending emails and ringing the store and being told it was on its way I decided to contact PayPal and opened a resolution. Had refund of £45 with a few days.Thank goodness I used them. Shame as I like the store.”

Helpful Report

Posted 3 years ago

“Clothing rarely fits. Matalan clothes suppliers need to learn how to use a tape measure. Items listed on website are always out of stock when you visit the store. Waste of time and money. Customer service non existent.”

Helpful Report

Posted 3 years ago

“My order has been stuck with Hermes for almost 3 weeks now. Can't get a sensible answer from Customer Services, have asked for a refund but no response from them yet. Won't t be using them again.”

Helpful Report

Posted 3 years ago

“Not been into matalan store for a long time as have been ordering online. All tills were self scan except 1 (cash only)... Dreadful will not be going again”

Helpful Report

Posted 3 years ago

“Avoid shopping on line with these ,your products go missing and ive been waiting 3 weeks still no refund .They also use hermes and they are a nightmare as well .To be honest I've never had such a problem with any other company ordering on line ,I will never use this company again ,first and last time .”

Helpful Report

Posted 3 years ago

“Online order stuck in limbo at Hermes depot Click and collect been waiting nearly 2 weeks Customer service inept and unhelpful Won't shop with them again.”

Helpful Report

Posted 3 years ago

“9 days now and not even a dispatch email, very poor service”

Helpful Report

Posted 3 years ago

“My daughter placed a order with matalan over a week ago said it has gone to hermes still no delivery been over a week have sent email to both companies had no response and no joy quick enough having the money though disgusting service”

Helpful Report

Posted 3 years ago

“Wasn't allowed to be served by a human as I wasn't paying by cash. Self service till kept playing up..staff member had to come over 3 times by which time i was really annoyed as probably took twice as long! A lot of people still want the personal touch when purchasing from a store...Big mistake Matalan.”

Helpful Report

Posted 3 years ago

“Plain and simple BOYCOTT MATALAN Bunch of crooks.....take your money and nothing to show for it. Hope they go bust...”

Helpful Report

Posted 3 years ago

Matalan is rated 3.6 based on 1,882 reviews