Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to Matalan Yeovil for the first time. Never again!!! Woman at checkout was really rude and patronising and the customer she was serving made a racist comment about me to her. Bearing in mind the type of person she was I decided to ignore it as you never know when knives might come out. I'm sticking with normal shops with normal, polite staff.”

Helpful Report

Posted 3 years ago

“What ever has happened to Matalan. Email will respond in 72 hours.Never happens Matalan says they will look into it. Never happens If they just told you they couldn’t care less, which is obvious the case you could at least stop trying to get your refund and get on with you life Questions irrelevant because don’t give option of NEVER”

Helpful Report

Posted 3 years ago

“I spent over £200 online hoping I’d find a nice new outfit to wear on a first date. When the parcel arrived everything had security tags still attached. I don’t live near a Matalan store so I decided to return the clothes. However, the don’t offer free returns and I had to pay £17 for return shipping!!! I spoke to Matalan about this and they said there was nothing they could do about it. Then my tracking said it was delivered months ago but they have never refunded me. Poor poor service, absolute sham”

Helpful Report

Posted 3 years ago

“Returned goods to Matalan. Refund £12 short. Emails do not get answered. Not resolved with phone call. Will avoid in future. Stay clear . Questions that follow review should have the option of NEVER”

Helpful Report

Posted 3 years ago

“Had a missing item, didnt recieve item after complaint, they no longer reply to my messages and i didnt get a refund, i wonder how many other customers they've STOLEN from! I'm frankly disgusted by the customer service and genuinely thought better of Matalan, not any more!”

Helpful Report

Posted 3 years ago

“matalan Egypt really verey bad /almaza branch the quality of the clothes and they dont accept to change they deal with us v bad”

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Posted 3 years ago

“I've been dealing with refund about 5 months now since March I keep calling them everytime it's we are dealing with the matter it's has escalated it's been 5months impossible to resolve the matter it's like rip off”

Helpful Report

Posted 3 years ago

“Went to return sale goods and yes under different circumstances I would have accepted a credit note, but last week when I purchased these items the fitting room was closed. I challenged the stroppy sales assistant who called an even stroppier Manager who was adamant the notices were all round the store about the refund policies well I didn’t see them last week. Won’t be going back to that store for sure!”

Helpful Report

Posted 3 years ago

“The worst customer service I've ever had. I ordered some stuff online, I've got half of them and I called them 3 times to get the refund. Every time they were saying it would be processed and it wasn't. Then after the first call, I put a second order with the missing items, and I got 2 of the 3. I called 3 times for the refund, but I still haven't received it. It's the first time that I am trying so hard to get a refund and especially for items that they didn't send.”

Helpful Report

Posted 3 years ago

“Well , as if you don’t know what people think about self service tills , I spent £150 in your Southport store ,, never again . Most of it is going back tomorrow , four items have tags on , a sales asst would have spotted this straight away ! It was the most stressful shopping experience I have ever had , and after forty years in retail I thought I’d seen it all ??!! I had to call the assistant over five times , no bar codes, wrong prices , etc etc , I had about thirty different items and it took thirty minutes to put through because I had to keep pressing the help button ,, then no carrier bags , then security tags on dresses when I got home ,,beyond fuming ,, Went into marks and Spencer’s and primark to finish my shopping and it was bliss ,,,in a pandemic when we are encouraged not to use cash , you’ve done the opposite ,, good job Matalan ,, said no one ever !”

Helpful Report

Posted 3 years ago

“Never in my shopping experiences at Matalan have I recieved customer service like this from the Kingswood store Hull , well it was none existing!! , greeted with have you got a return , no eye contact , smile or anything, the assistant looked so miserable and obviously didn't want to be there, no conversation as we exchanged items ,no thank you , goodbye or anything , clearly training in customer service needed here , so disappointed , she has let her store down , our other visits have been a really lovely experience ,”

Helpful Report

Posted 3 years ago

“Took me months to get a refund for items I’d returned to the store, had to use resolver now they are spamming me everyday! Use Matalan online with external caution.”

Helpful Report

Posted 3 years ago

“Could I start by saying I hate self scanning machines. So very annoyed that Matalan have turned all their tills to self scanning machines. I was treated very badly by two members of your Corby branch today. I was told that I couldn't use the only till with a person on it because they don't take cards on that machine. On that occasion I was eventually served by a lovely lady. Today I was treated very badly by a young girl who talked at me and would not listen to me. She stomped off wouldn't give me her name. Another member of staff came over and said to me that she would ask me to leave if I abused her staff. I can assure you that I have two daughters of similar ages to the two shop assistant that I dealt with today and wouldn't want my daughter's to be abused by a customer. You lost a sale of over £150 in your Corby branch today. I would be more than happy for you to review the CCTV footage of my encounter today. Come on Matalan bring back manned tills and do some customer service training.”

Helpful Report

Posted 3 years ago

“In Your Boucher Road Store today the Till operator told me that I had to use The Self Check out Till’s ! if I wasn’t paying with cash ! she said her till didn’t take cards ! despite having a card reader clearly placed at the front of her till! I realise that the till operator was only following orders . I told her that I preferred to be served by a person not to mention the hygiene risks in the current Covid times as these tills are not sanitised / cleaned after each use ! So I left my carefully chosen items on the counter , what a waste of MY time it is A Mistake that I will not be repeating ! Are YOU listening to Your customers MATALAN !!!!! I would also Choose Zero Stars if it were available !!!!!”

Helpful Report

Posted 3 years ago

“Avoid Matalan. Appalling service took months to receive a refund for returned items. Now I’m being spammed by Matalan on resolver nothing being done about it just being ignored!”

Helpful Report

Posted 3 years ago

“Honestly if I could leave zero stars I would. After my order not turning up I emailed only to get an automated reply so I emailed again, after half a dozen emails I rang customer services who told me the parcel was out for delivery, it didn't turn up so I rang again to be told the parcel hadn't left the warehouse and would be sent out to me, again no parcel so rang again to be told the parcel had gone missing and they would issue me with a refund. So someone along the line has been telling porkies. Let's hope I get my refund!! I will never be using Matalan again. My order from Next came within two days, no bother.”

Helpful Report

Posted 3 years ago

“Matalan sent me a 20% discount code that included 'Home' items, apart from furniture. I ordered a light online and it wouldn't let me apply the discount code. I complained on Trust Pilot and had a response from Matalan, who said that 'home' items are not included in the discount. WRONG. I have the discount card to prove it. Check your promotions Matalan and then think how you are going to wriggle out of dealing with loads of people who try the codes to buy homewares... This is a con out and out and Matalan should be aware of the terms of their own promotions. Why are they saying that this latest promotion does not include homeware, when clearly is DOES, apart from a very few exclusions, such as furniture...? I am not happy with Matalan's response and lack of clarity or fairness on this issue.”

Helpful Report

Posted 3 years ago

“Illegally took £96 from my account for an order I never placed and never received. 1 week later n still no refund ! Reported as a fraud. These are a VERY dishonest company”

Helpful Report

Posted 3 years ago

“Went to Matalan and purchased a cardigan,one week later received a parking fine for £100. The parking machines all had covers over them(I believe these were the old machines covered up to make you think parking was free)As a result I won’t be shopping at Matalan again.”

Helpful Report

Posted 3 years ago

“Bought a gold bracelet approx 2 weeks ago. I've only worn it a handful of times but the elastic is already fraying and about to break, so I can't wear it anymore unless I can find a way to fix it. Poor quality.”

Helpful Report

Posted 3 years ago

Matalan is rated 3.6 based on 1,877 reviews