Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,353 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,353 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Write Your review

Tell us how Mattress Disposal Plus made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was great! Guys had not been informed that they were disassembling and removing the bed frame. However, I let them know and they did it without a problem. Thanks!”

Helpful Report

Posted 7 years ago

“thanks for your help and understanding when I needed to reschedule. I would recommend you.”

Helpful Report

Posted 7 years ago

“Excellent!”

Helpful Report

Posted 7 years ago

“Service in DC was excellent. Will probably use again and will recommend! Thank you!”

Helpful Report

Posted 7 years ago

“They were on schedule, courteous and did a great job. I will definitely use you in the future. I will always support our vets.”

Helpful Report

Posted 7 years ago

“Exactly what we needed done.”

Helpful Report

Posted 7 years ago

“The book online process was super easy and I received confirmation right away. I booked on a Sunday afternoon and was able to schedule for the next day. I realized I had made a typo on the house number and emailed the correction (it was Sunday and the phone lines were closed) and then followed up with a phone call the next morning. Great interaction and was assured that the correction would be made with the pickup crew. Here's where it got complicated. Monday afternoon I had a message that the drivers were at my home and would wait 15 minutes. I called back immediately to say the mattress and box spring were outside literally 5 feet from the front door and could be taken. I called at 5:30 when I realized they had not yet been removed and was told i'd get a call back shortly. No call back. I called again Tuesday morning and explained that the mattresses had not been picked up - the woman on the phone took my info and then called back in a few minutes to say I was back on the schedule. I again confirmed the address. A few hours later I got a call from the truck crew. They said they were at my house but didn't see the mattress and box spring. Turns out they were at the first, incorrect house number. After confirming the correct house number they made a successful pickup. Turned out to be more of a hassle than I would have expected but in the end glad to have the mattress and box spring gone!”

Helpful Report

Posted 7 years ago

“Loved the online booking process and the people who took my mattress were efficient and professional. Unfortunately, they arrived two hours AFTER my scheduled appointment window. I understand that things happen - schedules get messed up and drivers cancel. All you had to do was call me and tell me that you were going to be late and this would have been a five star review.”

Helpful Report

Posted 7 years ago

“The service was great and very affordable.”

Helpful Report

Posted 7 years ago

“This is a fantastic service and I'm happy that someone is helping to keep mattresses and such out of our landfills. The website is well-designed, informative and easy to navigate. The people at the customer service number were friendly and helpful. The delivery personnel, however, showed up 1 1/2 hours after the 4 hour time window given and were rude at best when they did show up. The scheduled window was 8am - 12 pm. At 1pm, I called to inquire as to whether they were in fact coming. They then showed up at 1:30pm looking and acting exceedingly put out. I'm not sure if my having called got them an ear full or if that's just how they are, but they were rude and unfriendly despite the fact that I was not upset, that I made no mention of their lateness and was being quite courteous with them. The two took the furniture away curtly, had me sign that they had not damaged the home in any way and then left tearing out of my gravel driveway overly fast. Overall, the service is still a needed and wanted service and the job did get done. I will still be recommending the service to others. And who knows... maybe the two fellows I encountered were just having a bad day. We've certainly all been there.”

Helpful Report

Posted 7 years ago

“prompt, good guys, on time and even though scheduled ahead did contact to update the pick up so I was certain we were still connected.”

Helpful Report

Posted 7 years ago

“This past week I had your team pick up a queen mattress and box springs. The two men who arrived were professional , pleasant and extremely quick. It is a great service available , living in a city it would be unbelievably difficult to dispose of these items. Thanks”

Helpful Report

Posted 7 years ago

“Great job. Showed up on time in fact early which was much appreciated. Workers were very nice and respectful. I was very impressed and will refer people to you if they need help!”

Helpful Report

Posted 7 years ago

“The reason for not giving 5 stars is that, even though you gave a 4-hr window, the people still came late... I had a cleaning service and a locksmith coming on the same day both with a 2-hr window.. I understand that things can get busy for you, but a courtesy call to inform me of a delay would have been greatly appreciated. Nevertheless, thanks for your service, and I hope to do business again with you in the near future.”

Helpful Report

Posted 7 years ago

“Thanks for everything. I appreciated how you kept me informed of all schedule changes and arrival time.”

Helpful Report

Posted 7 years ago

“Perfect!!!”

Helpful Report

Posted 7 years ago

“The guys did a nice job of getting the box spring out. They were about 4 hours late, the updates about delays didn't hold up. Would use you again if needed”

Helpful Report

Posted 7 years ago

“We changed our plans, so we ended up not using your service. Thanks for asking, but I don't have any relevant feedback,”

Helpful Report

Posted 7 years ago

“Great communication, timely and friendly. Thanks!”

Helpful Report

Posted 7 years ago

“The service was quick and efficient which I appreciated. My only suggestion is to more clearly explain on your website what a "mattress set" includes. I requested a mattress set pickup assuming that meant the mattress and box spring with 2 additional items to be picked up as well. The person who confirmed the delivery time said that that was correct but when they arrived at my house, they were only expecting 3 items total. I explained my confusion about the word "set" implying it was 2 pieces so I 4 items total and that the gentleman I had spoke with confirmed it was fine so they took all 4 items. I will definitely recommend.”

Helpful Report

Posted 7 years ago

Mattress Disposal Plus is rated 4.8 based on 3,353 reviews