Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,353 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,353 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Collection guys were helpful and efficient. Wasn’t happy that my one bed ended up as 3 items because base was in two parts.”

Helpful Report

Posted 6 years ago

Thank you so much for taking the time to give us your feedback. Our pricing is based on individual item count, meaning a mattress and box springs is actually counted as 2 items. We are currently working on a new booking system to make this easier and clearer for our customers. I do apologize for the confusion and thank you for choosing MDP!

Posted 5 years ago

“Once they arrived, things went smoothly. However, we made an appointment for Monday between 4-8PM. I left work to be home by 3:40PM and received a call from the regional manager stating they made a mistake and would not be in our area on Monday. Not sure why, when we booked this days before, someone didn't alert us well before. Then he promised they would be out by 8AM the next day. The next morning, the drivers called to say they would not be there until around 9AM which we could not accommodate as my husband was on an international conference call from 9-10AM or so. He then asked them to come out around 10:30AM (I believe) and they did arrive and all went well from there.”

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Posted 6 years ago

“Timing of pick up was flexible. Having to help haul out king size mattress out was not expected.”

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Posted 6 years ago

We sincerely apologize for the inconvenience. We do not expect our customer's to help the drivers remove their items. We would love to speak with you over the phone regarding your experience. Please call us at your convenience, 877-708-8329. -Team Load Up!

Posted 6 years ago

“Guys arrived 2 hours late but weâ€™re nice once they arrived. Struggled to get a decent ETA when I called dispatch several times.”

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Posted 6 years ago

“Not exactly sure my mattress was recycled. Two people came in a pickup truck and hauled it off and could have just as easily taken it to a landfill for all I know. Pretty disappointed.”

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Posted 6 years ago

“Super nice guy. Very professional. But I think it should be a 2 man job. I helped him load a little.”

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Posted 6 years ago

“The people who actually picked up our mattress were efficient, though arrived 2 hours ahead of schedule. I attempted to pay them extra to have a door that had just been removed also taken, and while they were willing, they could not obtain clearance from their phone contacts. The phone people were nice, but there was a great deal of confusion and at least 10 emails re the same subject of confirmation, I guess because the company is in the midst of some changes. I also wanted confirmation that the mattress was headed to recycling, and that was not provided because they said they are nationwide, and every state is different.”

Helpful Report

Posted 6 years ago

“Wayne was very nice. He came in a pickup truck. He brought another man with him. They had a hard time getting the mattress out of the house, as it is extremely heavy. They slid it across the floor through the house and then down the front stairs. There is an electric lift on the truck. When loading the mattress, it got caught in the lift and ripped the back part of the mattress. I don`t know what happens to the mattresses after they get picked up, but it was disheartening to see something we took exceptional care for and so expensive, now dirty and ripped. I feel bad because it was such a good mattress, it was just too firm for our preference. The guys were friendly, the one smelled like cigarette smoke.”

Helpful Report

Posted 6 years ago

“Honestly this place overcharges like crazy. I needed a bed, box spring, and mattress taken away. I was told on the phone my bed is technically 3 pieces of furniture as it has a frame, headboard, and footboard. Cancelled my order, found a local company that takes it all away to a donation center for $75 flat fee and gives a specific pick up time instead of a window.”

Helpful Report

Posted 6 years ago

“I had a scheduled pick up for 4 items scheduled for 0800-1200 today, 28jun2017. Yesterday, the 27jun2017, the original person scheduled to pick up my stuff called and texted me to see if i would be available then, a day earlier. I was running errands as I am in the process of moving, so i said sure. i waited 2 1/2 hours, and called her back, straight to voice mail, and mailbox is full. Then i get a text saying they had to cancel, but would be here today as scheduled. Couldn`t even bother having the courtesy of calling or texting me. Today, I`m waiting, no show. Called the 877 #, the agent told me she would call me right back. Waited another 1 1/2, and called again. This time, the agent, Kayleen, said she couldn`t get a hold of the original person as well, and put me on hold trying to get someone else. I was placed on a brief hold, and she said that someone said they could be here by 330 pm. Thank goodness for Kayleen, and thank goodness for Monica, and her asssciate, who showed up before 330 pm, and went right to work. I waited a total of a total of 9hours in 2days, but they made up for it by taking something else off my hands. Very happy with the outcome. Thank you Kayleen, and thank you Monica and her associate from 360 Haul Inc.”

Helpful Report

Posted 6 years ago

“Scheduled a mattress pick up between 4 and 8. Pick up arrived next day after noon. Was told many times that the truck would be arriving soon or that driver would call and provide an update shortly (and no one called).”

Helpful Report

Posted 6 years ago

“People were on time. Truck driver had difficulty backing up truck. After multiple attempts hit the fence with her side view mirror breaking it. Luckily the fence was study and only sustained scratches.”