Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,379 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Set up online was fine. I was moving out of an apartment to our new home in another state. I flew in from out of town to turn in my keys and final walk thru before I was going to fly back to my new home. The pickup was Friday 9 AM to Noon and my walk thru was noon. It had been raining in the AM a little and by 10:30 I received a text saying due to the rain they would need to reschedule for another day? I texted back and said I needed it out by noon. He did show up before noon and I helped carry the items out. Unless I missed something, I did not see anywhere where the service would be rescheduled due to weather? It ended up ok, but I was in a bit of a panic for until they showed and left with the item.”

Helpful Report

Posted 6 years ago

Thank you for reaching out to let us know about your experience, Mark. I didn't see any notes in our system regarding your pickup so I did reach out to the driver to find out a little bit more of what happened here. I sincerely apologize for any confusion or inconvenience that was caused due to this misunderstanding. Our goal is to take the stress out of moving and removal and we regret anything that may added to an already stressful situation for you. We are not able to continue to improve and maintain our service without valuable feedback such as this. Thank you for your time and your patience and we do hope you will think of us again in the future. Contact the office for a discounted rate on your next pickup! Thanks for choosing MDP!

Posted 6 years ago

“Mattress Disposal Plus was on time and communicated clearly on their pick up scheduled. However- it was a little confusing as to what was being recycled. It turns out we could have hauled our mattress and box springs to the dump ourselves in our trailer for a lot less than they charged . Their website gave me the impression they were taking the mattress to come special recycling center. They just took it to the dump.”

Helpful Report

Posted 6 years ago

Thank you for this valuable feedback, Greta. We do our very best to dispose of every item in the most eco-friendly way available in the area. We utilize recycling and donation as well as other means to keep these items out of the landfill. Unfortunately, we are never able to guarantee this as not every location we service offers these options for disposal. We appreciate your business and hope you will think of us again in the future. Thanks for choosing MDP!

Posted 6 years ago

“They showed up on time, but were not in uniforms and drove an old rusted van. One of the guys was friendly, but the other seemed like he was just annoyed with working. They did the job and was glad to have it done. But, not the professional experience I had anticipated.”

Helpful Report

Posted 6 years ago

Thank you so much for letting us know about your experience, Julie. We do use smaller haulers to complete pickups and sometimes a smaller pickup truck is used rather than a box truck, depending on the size of the job. We do expect our drivers to be professional and courteous when they are on site, however, and we will be addressing this with the team that completed your pickup. We are not able to maintain our standard of excellence without valuable feedback such as this and I want to again thank you for reaching out. We are glad we were able to remove the items for you and we hope you will give us another opportunity to provide the service we know we can in the future. Thanks for choosing MDP!

Posted 6 years ago

“Your website sucks. You don't have franchise I used. It was difficult to navigate . But glad my mattresses are gone. The couple who showed up we at least pleasant.”

Helpful Report

Posted 6 years ago

We sincerely apologize for the difficulties with our website and we would love to correct this problem. If you have a moment, could you give us a call at 877-708-8329? We do not franchise our brand, but rather have created a network of drivers nation wide to help our customers remove their items. We are always happy to help our customers get in touch with their drivers in case they are in need of an ETA or anything else that may arise. We appreciate your business and hope you will think of us again in the future. Thanks for choosing MDP!

Posted 6 years ago

“The price was right--lowest amount we'd seen quoted after checking with 6 or 7 other companies. We were told a timeframe of between 8 a.m. and noon, during which time my boyfriend and I moved from our separate apartments into one. Noon came and went; they finally showed up about 12:30 and the process was complete by 1 p.m. It was super disappointing they couldn't show up as promised, especially since it was a very generous four-hour window. Added another layer of stress to an already exhausting morning.”

Helpful Report

Posted 6 years ago

Thank you so much for taking the time to let us know about your experience. Unfortunately, sometimes unforeseeable circumstances can occur that can cause a route to run on a delay. In these cases, however rare they may be, we do our best to keep the customer up to date to avoid as much inconvenience as possible. We sincerely apologize for the delays and any additional stress this may have caused you and your boyfriend on moving day. We understand how moves can be and we thank you for choosing us to help you. We hope you will consider us again in the future. Please call the office the next time you are wanting to book for a discounted rate. Thanks for choosing MDP!

Posted 6 years ago

“Nice guys, they were right on time. I was paying for removal of 6 pieces and they showed in a van. I said they could use our dumpster to put one piece in and they put 2. Thank goodness because I don’t know how else they could have removed everything”

Helpful Report

Posted 6 years ago

“Company routed a vehicle from the Last Jolla area to pickup my load in the South Bay. Driver called at 1130 to tell me he was on his way for a noon pickup appt. 5 minutes later called to tell me his trailer had a flat and did I want to reschedule...seriously. waited until 1410 for my noon appt. Good thing mattresses are gone.”

Helpful Report

Posted 6 years ago

“The guys showed up in a Cadillac Escalade pulling a trailer hauling lawn mowing equipment. There was nothing on their vehicle/trailer that said Mattress Disposal Plus. Their clothes did not indicate they were with Mattress Disposal Plus either. My wife got home when they were carrying the mattress out of the house, the babysitter was at home alone with our 6 month old, and was scared because she did not know who was at the house. That said, they did remove the mattress and box spring without issue and placed it on their trailer with the lawn mowers. Wow.”

Helpful Report

Posted 7 years ago

Thank you so much for taking the time to tell us about your experience. I want to sincerely apologize for the unprofessional manner in which your items were removed. We are looking into this now and will be taking action to correct the problem and try our best to avoid this kind of service again in the future. We are not able to offer outstanding service without customer letting us know when they had a less than stellar experience. We hope you will think of us again in the future. Please call the office at 877-708-8329 for a discounted rate on your next pickup.

Posted 6 years ago

“Honestly, I am giving the review more than one star because the two men who picked up the furniture were very nice to me. Other than that, the rest of the experience was mediocre at best. First, I called the day before the delivery to state that I had one less item for pick up. When I asked for a refund of one item (I paid for two), the customer service agent said that one item would actually be $5 more than two items so she is actually willing to allow my payment to stand. That seems like some illogical mathematics to me and even she seemed unsure about what she was saying. Nevertheless, I continued with the service. On the day of the pick up, I was given a time block of 8AM–12PM. Lucky for me, I wasn’t waiting around for the pick up because no one arrived until 12:10PM. When they arrived at the apartment, they did not have any power tools, despite the fact that your website states that they are fully equipped with the power tools for disassembly. They also stated that they never know when they have a disassembly job so, while they were kind, they seemed very displeased with having to disassemble my couch, despite my payment for disassembly. The whole experience overall made me wish I never paid for this service. I thought it would provide relief while I was moving but, instead, it was a waste of time, inefficient, and seemed pretty sleazy to me. I hope that my experience is merely an anomaly.”

Helpful Report

Posted 7 years ago

“The pickup of mattresses and furniture was smooth. However, I feel that their charges are rather excessive.”

Helpful Report

Posted 7 years ago

“Communication was lacking. We weren't told ahead of time that failure to answer a phone call would result in our appointment being forfeited.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to let us know about your experience. I sincerely apologize for the confusion on the scheduled day of pickup. Our drivers do call when they are en route in order to confirm the customer and items are there and ready. This helps to cut down on missed pickups, and avoid any additional charges for attempts. Improving our service is our #1 priority and we are serious about keeping our customers happy. I have shared your feedback with our development team and would like to report that we are working on making this more clear to our customers. Thank you again for sharing this with us, we can not improve our services without people like you sharing your feedback.

Posted 7 years ago

“They took the box springs away from the property.”

Helpful Report

Posted 7 years ago

“They showed up on time and took the mattress. It was pretty Laurel and Hardy/Abbot and Costello, though.”

Helpful Report

Posted 7 years ago

“Thanks for taking the mattress off my hands. My hope it would be reused or recycled but the team who picked it up couldnt say for sure. Driver smelled of cigarette smoke and they were about 20 minutes later than theirs warning call indicated but they were polite and careful during removal.”

Helpful Report

Posted 7 years ago

“They were very professional and polite people. They were in and out .Great Job there awesome!!!”

Helpful Report

Posted 7 years ago

“Overpriced. They burn the mattresses they collect.”

Helpful Report

Posted 7 years ago

“Although the girl driving the truck was very polite, I expected a more professional looking crew with a professional moving van...not a beat-up truck hauling a trailer with mattresses piled high, not only on the trailer, but on top of the truck.”

Helpful Report

Posted 7 years ago

“Was able to dispose of mattress without leaving it at the curb in nice neighborhood.”

Helpful Report

Posted 7 years ago

“They came late, however they took care what needs to be done and I am okay with it.”

Helpful Report

Posted 7 years ago

“The pick up was done within 48 hours but it was costly.”

Helpful Report

Posted 7 years ago

We are so glad we were able to get this picked up for you in a time frame that you were happy with. We base our pricing on local recycling/disposal fees, and try to offer competitive pricing. We usually charge around 20%-30% less than our competitors. I apologize that we were not able to offer a price that you felt was sufficient for the services provided, but I thank you for your business and hope we have the opportunity to serve you again in the future. Keep checking our website for exclusive deals and discounts. Thanks for choosing MDP!

Posted 7 years ago

Mattress Disposal Plus is rated 4.8 based on 3,379 reviews