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Mattress Disposal Plus Reviews

4.8 Rating 3,353 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

4.8

Based on 3,353 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After rescheduling at MDP's behest once, the driver failed to show up on a subsequent day in an 8am-12pm slot. Although I checked in all day with dispatchers (who were all unfailingly polite) and although I was repeatedly given 2hr ETAs and promises from the dispatcher to call me back , I gave up at 11pm (at which point I was still being assured that the driver was coming). Rescheduling for 3 days later, a new driver did show up on time. Although he did complete the job to my satisfaction, he was unprepared for the the size of the things being hauled and it was touch and go if he could even fit them all in his van. Having left his tools at a prior job he was forced to break down several pieces of furniture by hand. I would go out of my way not to recommend this service.”

Posted 4 years ago

“Load Up company took nearly 2 hours to arrive after they called. Three men showed up to pick up the mattress set in a pick up truck. One complaint is that one of the guys went into my personal bathroom (which the door was closed) used it without permission. I know this because upon them leaving I went to my bathroom to discover the seat was wet and a bottle of cleaning supply was turned over. To answer the following questions: I couldn't communicate directly with the company, I did not have a number or email. This pick up was scheduled through the company I had purchased the mattresses from. The company I purchased the mattress set from (Big Fig) scheduled my pick up. I received and email from LOAD UP confirming the pick up for the day and time I agreed. The company never showed on the agreed scheduled day and time. I called (Big Fig) to find out the company wasn't coming. Load up company told Big Fig that they had tried to get in touch with me by texting me (my number doesnt have texting) that they left me a voice message, and sent me an email to reschedule the appt. None of which happened. I received the original confirmation email and that was all. Would I recommend Load Up company? No, not based on my experience with them before the actual pick up and when they did show up by using my bathroom without permission.”

Posted 4 years ago

“Extremely poor customer service. Did not show up in requested timeframe; then showed up at the wrong time. We asked six times what we needed to do for the refund. Told we didn’t have to do anything but go to Costco for refund only to be told by Costco WE needed to call Reverie to complete the refund. Reverie finally fixed the problem for us. They apologized for LoadUp’s horrible behavior.”

Posted 4 years ago

“Very disappointed in with the four hour window given to pick up the mattress. I specifically set the time for pick up from 8:00-12:00 because no one was going to be home after that. They finally arrived at 7:00 pm to pick my items up. This was after they called several times to say they would be there within the hour, we’ll 7 hours later they finally arrive. We also had to carry the mattress and box spring outside ourselves because no one was going to be home, so we essentially did most of the work for them.”

Posted 4 years ago

“Driver showed up to dispose of a KING mattress by himself. He had no help. He claimed he wasn’t told by the company that the mattress was king sized. I (a 58 year old) had to help the driver move the mattress up a flight of stairs. I guess I should have used Sanford and Son.”

Posted 4 years ago

“First, the man who was contracted to remove my mattress called in advance and asked if I would be able to help him carry it out. When I said I could not, he enlisted his son to help him. They arrived and told me their shoes were clean. I trusted them and let them upstairs to remove the mattress. After they were done, I signed the paperwork saying nothing was damaged (again trusting that their shoes were clean). Shame on me for not looking closer at the carpet before signing, but what I found was grease and dirt marks left from their shoes. When I notified you, your company refused to assist with the cleaning costs because I had already signed the consent release. Lesson learned.”

Posted 5 years ago

We sincerely apologize for any and all inconvenience caused to you during this process. We do our best to provide excellent service, with impeccable customer service and affordable pricing, all the while taking extreme care when in the customer's home. I regret we were not able to do this to your satisfaction during your removal. I would like to let you know I have reached out to the operations department for further review. Thank you for your patience.

Posted 5 years ago

“I had a very bad experience with Mattress Disposal Plus, I would not recommend their services or attempt to hire them again.”

Posted 5 years ago

We would like to sincerely apologize for the inconvenienced caused to you during your scheduled pickup. Unfortunately, there can be circumstances that can cause routes to run on delays or even be rescheduled. We do our very best to communicate effectively with our customers in these circumstances and I can see we clearly missed the mark here. I have taken a look at your account and do see where a partial refund was credited to your account. We hope you will reconsider and give us another opportunity to provide you with the service we know we can in the future. Thank you for your business and for your valuable feedback.

Posted 5 years ago

“0 stars. Terrible experience. Originally booked to have mattress removed on Dec 28th after customer service verified availability. Was called roughly a day prior and informed that the driver was “still out of town” and the next available date was January 2nd. Understandable during the holiday season, but this should have been caught during the initial booking. On the 2nd, there was quite a bit of rain. The sub contractor hired by Load Up (the actual company behind this web site) decided they didn’t want to get wet and thought it was a good idea to back their trailer into my narrow drive way. Due to the angle they parked at, when they pulled out after loading the items the trailer straightened out and it’s right side wheel were dragged through my yard. This left roughly a 10 foot long 10 inch wide by 5 inch deep scar in my front yard. It looks awful. I notified Matress disposal + (load up) about it and was promptly told by “Chris” that unless I had irrefutable proof that their driver did the damage not only would they not be further investigating for an insurance claim, they also would not refund me the cost of the matress disposal for service dissatisfaction. Essentially if the driver denies they damaged your property and you don’t have irrefutable proof (a full close up video of them doing whatever), they won’t make it right. They will happily call you a liar to your face and not even refund you for the poor customer service. File this company under the list of dirtbags who don’t really care about customer service. I’d be surprised if this review even makes it to their website. 1800 Got Junk is much better. No shady sub contractors, guys are always polite.”

Posted 5 years ago

Thank you for taking the time to let us know about your experience, Joel. We sincerely apologize for any and all inconvenience to you during this process and thank you for your patience. We do our very best to provide a quick and efficient service for our customers that is pleasant from start to finish and take great care in removing items from our customer's residence in order to avoid any property damage that may occur. Unfortunately, in this line of work, damage can happen on occasion. Our company, as well as all of our Independent Contractors, are fully insured to be able to provide a quick and easy resolution in the rare event there is damage. Our policies dictate that in these instances, we fully investigate and gather all information and evidence in order to reach a fair and ethical resolution. I have reviewed the notes on your claim and sincerely regret that we were not able to obtain the pictures requested in order to fully investigate the claim. Making sure that our customers are satisfied with our service is always our number one goal and we would love the opportunity to make it right. Please contact the office or email your pictures to support@goloadup.com so we may investigate this further and find a solution that works for you.

Posted 5 years ago

“I wasted $100 due to the company's false advertising. The video strongly indicates that my mattress would be recycled. The driver who picked up said that has not happened in the Kansas City area in the year and a half he has worked with Load Up. Load Up, the parent company, is a junk removal company. They say they try to recycle. The fact that this can't be done in my area is just tough luck for me. My city waste disposal department will take a mattress to the landfill for free. This company would be fine for junk removal but don't expect recycling.”

Posted 5 years ago

We sincerely apologize for any and all inconvenience to you, Joe. We do our best to provide an eco-friendly option for disposal to our customers, especially in areas where recycling is not an option. We utilize many means to accomplish this. For example, donation is also a way that we can help the environment and keep items out of the landfill. Thank you for taking the time to share this feedback with us. It is not possible for us to maintain our level of service without this information from our customers. I would like to let you know that we have spoken with the driver manager in the area to ensure that this sort of thing can be avoided in the future and that every effort is being made to help our environment. We hope you will give us another opportunity in the future. Thanks for choosing MDP!

Posted 5 years ago

“I paid for the service and they did not show up to retrieve the mattress. Also, they did not call me to reschedule.”

Posted 5 years ago

Thank you for taking the time to let us know about your experience, Patrick. We sincerely apologize for any and all inconvenience that was caused to you during your pickup. I do see in the notes where the pickup was rescheduled for the next day and completed. We do our very best to accommodate each and every request and if this is not possible provide our customer with the best communication we can to ensure they are up to date and there are no questions or surprises. We completely missed the mark on this. We have taken steps to ensure this sort of thing can be avoided in the past. Thank you for sharing your feedback with us. We are not able to maintain the level of service that we strive for without valuable insight such as this from our customers. We do hope you will give us another opportunity in the future to provide you with the service we know we can. Please contact the office for a discounted rate on your next booking. Thanks for choosing MDP!

Posted 5 years ago

“Do not use this company. It sounds promising but in reality is questionable. I scheduled a pickup from 12-4 pm on a Saturday. I waited during the window, and by 4 pm no one showed! I called 15 min after 4 pm and the customer service office was closed because it's on eastern time. I'm on pacific time. Great. So I sent an email. They called me back on Monday but did not mention the missed pick-up, or apologize, or try to make it better. I explained what happened and asked for a refund and they offered $10 to be refunded. I pushed for $50 because I wasted an entire day, had to call them about the issue (which is not a good business practice), plus wait another week for the pick-up. The numerous staff I spoke to kept having to "look into it and get back." I've yet to receive my $50 refund. I had to wait an entire week to get another pick-up, and be proactive and call to ensure someone was on their way. Not sure if this person would've showed up if I hadn't called.”

Posted 5 years ago

First, I would like to sincerely apologize for the difficulties that you experienced during your pickup with our company. We do our best to provide easy pickup with excellent communication, and while circumstances can cause routes to be delayed or even rescheduled, that is no excuse for the way in which you were treated during this process. I have issued a partial refund to your account and have used this as an opportunity to provide more training to our customer service team and drivers to avoid this type of situation in the future. Secondly, I want to thank you for your patience and for taking the time to reach out to us to let us know about your experience. We are not able to provide adequate training or maintain the level of service we strive for without valuable information such as this. We truly hope you will give us another chance to provide you with the service we know we can in the future.

Posted 5 years ago

“Had my mattresses picked up at my business in a retail shopping center. I'm pretty sure I saw my mattresses dumped behind a dumpster in my shopping center, very disappointing.”

Posted 5 years ago

Thank you so much for taking the time to let us know about your experience, Andy. This is not the service we would hope to provide to our customers and we will be reaching out to you asap to gather more information. You can also call us at 877-708-8329.

Posted 5 years ago

“Very disappointed in the service I received. Had a curb side pickup scheduled for 4-8pm and they missed the pickup not once but the following day as well and mattress sat there for 40 hours before being picked up and was not offered a discount or any reduction in costs due to the complete failure to have the items picked up on time. My house is for sale and the mattress sat out front during a showing of my house which really upset me since it should have been gone hours before hand and instead sat there for days. Will never use their service again nor could I recommend them.”

Posted 5 years ago

We sincerely apologize for any and all inconvenience caused to you during your scheduled pickup with our company. We know how stressful selling a house can be and we aim to take some hassle out of that experience not add to it. We have issued a partial refund to your account due to the scheduling conflicts you experienced. We do hope that you will give us another opportunity to provide you with the excellent service we know we can.

Posted 5 years ago

“I am not happy with the service. Have a lot of concerns: 1. I was given a time slot of 8 a.m. to 12:00 p.m. . But the truck never made up on time and did not bother to update the customer that the schedule is getting delayed. I had to call the customer care number to track the order. The truck came home only by 12:50 pm. (If the trucks are not following the timeslots, then the point of appointment slot makes no sense). 2. The people that came to pick the mattress were not professional at all; rather they were just young kids, with very less professionalism. The driver was driving the truck right inside my car garage and was almost about to break my garage door. Why would a truck be attempted to be parked inside a car garage? I had to shout out loud to the driver to STOP. Never expected this from the pickup team.”

Posted 5 years ago

Wow, Vivek. This is not the service that we advertise or expect from our drivers. I sincerely apologize for the inconvenience and the unprofessional way in which your pickup was handled. I have issued a partial refund to your account for your experience and would like to encourage you to give us another try in the future. We can do better! Thank you for taking the time to let us know. It is impossible for us to improve our service without valuable feedback such as this.

Posted 5 years ago

“If you can't make a pick up in a 4 hour pickup window than what good are you. I wasted my whole morning and the movers arrived 15 minutes after the window expired. Not worth the 90 bucks.”

Posted 5 years ago

.Thank you for letting us know about your experience, Jessica. Unfortunately, there are unforeseeable events that can occur to cause a route to run on a delay. We do our very best to communicate any changes with our customers. I do see on your account that we were able to let you know right when your driver was pulling up. We have tried to -reach you since the pickup was not completed to discuss you pickup -further, but have not been able to reach you. Please give us a call when you have an opportunity, 877-708-8329.

Posted 5 years ago

Thank you for taking the time to let us know about your experience, Jessica. We sincerely apologize for the inconvenience. Unfortunately, there are times when unforeseeable circumstances can cause our routes to run on a delay. We do try our very best to communicate with our customers if this is the case. I have issued a partial refund to your account for the inconvenience. I have been trying to reach you regarding your experience, but I have not been able to speak with you. If you would like to discuss this further, you can reach us at 877-708-8329.

Posted 5 years ago

“Stop asking me to write reviews. I've already written one about my less than stellar experience and you responded to it. Can you take me off a list somewhere?”

Posted 5 years ago

We sincerely apologize for this. I have sent your order number to our development team so they can take a look at what caused you to receive this email multiple times and remove your contact information from our database to avoid any future emails. Thank you for choosing MDP and we do hope you will think of us again in the future.

Posted 5 years ago

“Pick up was 3 hours late. I had to call 4 times before someone would tell me what was going on.”

Posted 5 years ago

Thank you so much for taking the time to let us know about your experience. Unfortunately, delays can happen causing routes to run behind. We try to keep our customer as informed as possible in these situations. It sounds like we really missed the mark here and we sincerely apologize for the inconvenience and frustration created for you by our lack of communication. We have looked at this as a team and are taking the necessary steps to avoid this happening in the future. I have issued a partial refund to your account and want to thank you for your patience during your pickup.

Posted 5 years ago

“4 1/2 hours late. Window was 8-12, showed up at 4:30.”

Posted 5 years ago

We sincerely apologize for our delayed arrival on the day of your pickup. Unfortunately, unforeseeable events can cause our routes to run behind. We do our best to keep our customer as up to date as possible when this happens, however rare that may be. Looking at your account I do see we were able to contact you and speak with you several times regarding the delays. I understand this can cause a huge inconvenience and is definitely not an ideal situations for our customers. Thank you for hanging in there with us on the day of your pickup and I hope you will give us another try in the future. Give us a call when you are ready to book and we will do our best to provide you with the excellent service you should expect when choosing MDP!

Posted 5 years ago

“I was given a 4 hour time window and no one showed up. I then call the customer service number and I’m told windows are not guaranteed (buried in deep fine print) and I can reschedule - after I already waiting for 4 hours. I said I would like to cancel and they told me I had to pay a 50% cancellation fee. This company is absurd and a ripoff. I will never again use them for anything.”

Posted 5 years ago

“Unfortunately, this "insured" company does not cover any damages to your property or possessions, even if the damage results from negligence of their workers. Furthermore, the company states that any coverage to any damages must be worked out individually between the customer and the individual worker who committed the damages, completely outside of Mattress Disposal Plus. When my hardwood floors were damaged due to the workers dragging them instead of lifting, I did not receive any financial refund. Instead, the company suggested that I "work out" a deal with the worker who had damaged my floors. Additionally, the worker who damaged my floors was quite unprofessional and had no knowledge regarding his company's policy to damages on the job. If you must use this company, spare yourself any drama and have curbside pickup.”

Posted 6 years ago

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Mattress Disposal Plus is rated 4.8 based on 3,353 reviews