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Mattress Disposal Plus Reviews

4.8 Rating 3,353 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

4.8

Based on 3,353 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The good news: The individual called me the morning of the pickup to confirm address, etc. The bad news: The individual was in his 60s, walked with a limp, and came alone. He defied his age in his attitude and actual moving stuff. His truck had handicap plates. I explained on the phone that moving a king size mattress is a 2 person job besides the rest of the furniture items. I specifically listed items to move and sizes. He said that his "help" did not return his calls so he came alone. By default, I was his helper-not a problem since I am relatively younger and used to physical labor. The individual has no business in this "business". Nice guy and he needed the money-no question on that-and for that reason this circumstance was viewed personally as an act of charity. Don't "fire" the guy-just followup with him and others on your "list" to make sure they are capable of doing the job. Perhaps any other customer would be on the phone screaming at you all and demanding a refund. Life is too short. By the way, your "pricing model" stinks.”

Posted 6 years ago

I want to sincerely apologize for your experience during your pickup. We price ourselves on offering seamless removal and excellent customer service. We definitely missed the mark this time. I have issued a $50 refund to your account. I hope you will allow us an opportunity to better serve you in the future.

Posted 6 years ago

“Scheduled a pick-up, required to pay $140 before they would schedule, took time off work to be here. Company called to confirm time and items to be picked-up on the day prior. On day of pick-up, did not receive any phone calls or cancellation notice, nobody showed up. Plans to move a person into the room on the same day were spoiled, lost $200 in pay from taking off work. Called several times only to receive answering service, finally contacted human in some other state, she had no clue that they missed the pick up. I requested a refund a week ago and am still waiting for it, yet they demanded that I pay prior to scheduling anything. Poor company, no way to know where they are located, how to contact them, etc... don't use this company, better off using a local company.”

Posted 6 years ago

I want to sincerely apologize for the inconvenience to you and your family during this experience. We have issued a full refund to your account. Thank you so much for taking the time to send us this review. We strive to offer the best, most convenient service we can, and we are looking into what happened here so we can avoid situations like this in the future. Feed back, good and bad, is so invaluable to us and helps us to improve our service. I hope that you will give us another chance to help you in the future and thank you for your business. - Team Load Up!

Posted 6 years ago

“I booked this disposal due to having a bed bug problem - it stated on the website that these would be disposed and not repurposed. However, apparently there was some "agreement" that I signed when ordering that the mattress could not be picked up due to bugs. The customer service person then stated that I could not be given a refund as I had agreed to this - the agreement and terms were never emailed to me - it was only when I sent her the information from the front of the website that she agreed to refund my money - with a not - sorry for confusion.”

Posted 6 years ago

“Very disappointed. Scheduled pick up was between 8-noon. Got a robo call the night before to confirm time. Got a call at 10AM the day of pick up that movers were busy on another job and couldn't pick up mattress until late afternoon.The mattress pick up involved a vulnerable adult who required the pick up during the hours scheduled to make room for a hospital bed being delivered the same day at 1PM. The dispatcher said the movers are independent contractors and that the agreement allows for delays - nothing they could do.”

Posted 6 years ago

“5 stars, excellent customer service! Timely and quick.”

Posted 6 years ago

“I wanted this company to take away my kingsize mattress, two box springs, and a frame. I thought it was going to be 95 dollars. They called me the very next day to tell me that two box springs counts as two separate parts so they wanted to add 30 dollars for a total of 125 dollars. After I agreed to this, I decided that 125 dollars was entirely too much and that I would just haul all of the stuff out to the curb myself and call special pick-up. When I called back that very same day (not three minutes later), I was informed that I would be charged 20% on my credit card. I could not believe that this was real life. I cancelled with them the DAY AFTER I scheduled something with them and a full TWO WEEKS before the scheduled pick-up date. THIS IS A COMPLETE SCAM. I looked at my credit card, and I have been charged $95, $25, and $30 for a total of 150 dollars when I only authorized $125. There must be some hidden cancellation fee on top of the 20% they take just for scheduling a date with them. I would NEVER RECOMMEND this company.”

Posted 6 years ago

“2 1/2 hours late. No call. Terrible business.”

Posted 6 years ago

“We were given a 4 hour window of delivery and they did not arrive until almost one hour after the window. Nothing but excuses.I also received two text messages which did not show who the text messages were from. This was confusing because I was also having a mattress delivered from another company on the same day. I would not recommend this company to anyone and I will never use them again.”

Posted 6 years ago

“Terrible Customer Service - bait and switch pricing. Was quoted $90 online for Mattress and added 1 box spring for an additional charge. I clearly indicated that the box spring is split - very common for Cal King box springs - I received a call that they were removing 3 items and would need to charge me an additional $30. Not only was this an additional undisclosed charge, this was more than originally advertised. Their website indicates a $85 mattress charges and $5 discount for curbside disposal. I should have only been charged $80, but overlooked it at first. Cancelled the entire order completely unhelpful and rude. Unlike a mattress, a box spring can't be squished into submission to fit through narrow halls and doorways - that is why they are split. I would imagine a Mattress Removal Company would be accustom to this configuration. The added convenience of the split box spring vs. a regular one-piece box spring for lightweight easy mobility, made me question their abilities to provide mattress removal service.”

Posted 6 years ago

“Never showed never called only answered email promising to call. I have to have knee surgery and did not have physical ability or transportation to move this mattress and was moving so could not put it off. I had enough stress with moving and finally found a friend to help and further injured my knees having to help load. All I received was a sorry for your inconvenience and had to talk to 2 people to get them to agree to at least refund my money. I did receive refund but would have much rather just had them keep their word to do what I hired them to do. Thank God for hero/ friends willing to rescue on labor day weekend!”

Posted 6 years ago

“They were scheduled to arrive between 8 am and noon, and were to call when 30 minutes out. When they had not called by 11:45, I contacted them. They had to find the driver, and finally told me he would arrive between 1 and 2 pm. I said are you positive, because I had to find someone to help me move my other things (moving from NJ to Texas). They said he guaranteed he would be here by 2 pm. Guess who arrived at 2:45? Needless to say, my whole day and move was put off-waco, and it cost me a lot of money to find someone to help me move after they left at 3:30.”

Posted 6 years ago

“THEY NEVER SHOWED UP.That's all you need to know. I booked an appointment, received confirmation the day before, then no one showed up. No call, no text, no email, no warning at all. Just plain didn't show up.I called and emailed and went to their website and used the "Chat" feature to try and figure out what was going on, but could not get in contact with anyone. I received an email well after my appointment, but the email said nothing about why they never showed up, or if they would be coming later (or the next day), or even apologizing for the inconvenience. I would give them 1.5 stars because they issued a prompt refund, but I would still absolutely avoid this company at all costs. I've never written a Yelp review before but felt compelled to warn people about how untrustworthy this company is. I probably should have been tipped off by Yelp warning me that they pay for good reviews...”

Posted 6 years ago

“I have copied this from my Yelp review for the company, and I honesty have nothing but negative things to say. Please see below for full review:"I've never written a Yelp Review before, and I never felt the need to before dealing with this awful business. I set up an order and canceled it within 3 hours BEFORE they had even processed the order, but they still won't provide a full refund. The pickup date wasn't for a week, and no work had been done on their end, yet they still made money off of a cancelled order. Called and the customer service manager refused to do anything, and now I'm waiting 15 days so that I can dispute the transaction with the bank. Do not use this place!! The hassle far outweighs any benefits.”

Posted 6 years ago

“They never showed up to pick up my furniture, no call, No text update. Extremely disappointed by the lack of customer service!!”

Posted 6 years ago

“I never heard back from them regarding my order. They didn't confirm a time with an email so I have no idea when they're coming or if they're coming.”

Posted 6 years ago

“Brandon from Load Up was supposed to pick up my mattress Friday evening. I paid to have them remove it from the upstairs. He contacts me asking us to put it outside because he's going to get to our house after 8pm. We say ok despite having paid for the removal. He doesn't come Friday night because it's raining. He says he's going to pick it up first thing. He doesn't. He says he's going to be there at 11a to get it. He's there at 11:45. It's him in his Bronco. Next time I'm call CollegeHunksMovingJunk. They have always been on time, courteous and professional. Kicking myself for not calling them.”

Posted 6 years ago

“They make waste my time. And they are not responsible.”

Posted 6 years ago

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Mattress Disposal Plus is rated 4.8 based on 3,353 reviews