Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,391 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast and efficient. Great work!”

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Posted 9 years ago

“Very friendly, on time, and professional. I would definitely call again!”

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Posted 9 years ago

“I was very pleased! The men that picked up my old mattress were very professional and friendly!”

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Posted 9 years ago

“Simple, timely, and very courteous!”

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Posted 9 years ago

“Nice job...a little late arriving..”

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Posted 9 years ago

“It was easy to set up, the guys arrived about 10 minutes past the 4 hour window of time. The mattress is gone. Thanks.”

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Posted 9 years ago

“Great Job. Will use them again to pick up old furniture or mattresses.”

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Posted 9 years ago

“Future reference please explain what one piece of furniture means. I recently donated a mattress and bed frame. My bed frame breaks into 7 pieces, I was contacted and charged for the additional pieces. I have never seen a 1 piece bed frame that's doesn't contain multiple pieces. It was an Ikea frame so it's sold in pieces. This will ensure the customer is not confused on why they would be charged for extra pieces that makes 1 piece of furniture.”

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Posted 9 years ago

“they were very efficient!”

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Posted 9 years ago

“Exactly what we needed done.”

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Posted 9 years ago

“Good Job!!”

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Posted 9 years ago

“Worked out fine, but there was a delay. You're given a 4 hour window (2 would be better) and I had to call at the end of the 4 hours to get an update. And on my first call, went to voicemail. And the heardnothing and had to call back 30 minutes later. Fortunately, I had no plans for the afternoon, but this part could have been better.”

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Posted 9 years ago

“The workers were exemplary, really went the extra mile.”

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Posted 9 years ago

“Perfect!!!”

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Posted 9 years ago

“The issue with the service promised is that you didn't make the time frame you promised for the pickup. I was trying to leave town and had to call twice to find out approximately when your truck would be there (AND I was told twice I would receive a call back and I never did.) I was also told that I would get call the morning of the pickup about delivery time and that never happened as well. I talked to the driver who actually picked up the mattress and box springs and he didn't a call to do the job until 30 minutes before his arrival, which tells me there was a disconnect in communication all way round. I cannot, in good conscience, recommend your company to others, especially when there are quite a few to choose from!”

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Posted 9 years ago

“This was great. I live alone and couldn't figure out how to dispose. One person came up while the other watched the truck. He took mattress and box spring. He was very polite and carefully.”

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Posted 9 years ago

“I scheduled my pickup online on Feb 21st for Feb 23rd. pickup between 4:00 to 8:00pm This date was very important to me. When I received the confirmation email it stated the pickup was for March 23rd. I quickly scrambled to set up a pickup with another company. I sent an email to Mattress Disposal to cancel the order that evening because I couldn't wait until March 23rd. I also followed up with a phone call the next morning on Feb 22nd to cancel. The person on the phone said I had to pay a cancellation fee. I estimate that fee to be about $35.00 . I feel that I shouldn't be charged a fee at all. I believe I gave you a 24 hour notice because I called in the morning and my pickup was scheduled for the next day at 4:00pm. The person on the phone told me that she corrected the pickup date when she noticed it was wrong. But the damage was done. I had to get a pickup scheduled asap. I strongly believe that you should return the cancellation fee to me.”

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Posted 9 years ago

“Excellent!”

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Posted 9 years ago

“Personnel from Stand Up Guys were efficient, courteous and professional----Will and Jeremy. Great job!”

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Posted 9 years ago

“This was just great to be able to dispose of a mattress like this. The crew was just great and they were smiling and very conversational. I would recommend your Firm anytime. Plus they came fast and called us to say they were on the way. Thank You very much William and Cecilia Carraway”

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Posted 9 years ago

Mattress Disposal Plus is rated 4.8 based on 3,391 reviews