Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,391 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really nice young guys. Muscled the king mattress down my front stairs. They were mindful of pictures on the wall etc. We highly recommend this service.”

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Posted 9 years ago

“Your telephone agents pear to have a way to mute their phone so it seems the connection has failed. It took several tries to get an answer to my question. Also, I was misled to think you would honor my online request for a morning pickup, but you hadn't. That incorrectly led to cancelling the afternoon schedule you told me was planned. As a result it he pickup was delayed over the Labor Day weekend. If you don't intend to honor the AM or PM schedules your website offers, please omit them. It just leads to customer frustration and unnecessary calls to you agents.”

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Posted 9 years ago

“The service was friendly and quick. My complaint is that I scheduled the pick up time for 4pm and at 9:30am I got a phone call telling me they were on the way for the pick up. I scheduled the appointment at 4 for a reason, so the disregard for my schedule was unappreciated.”

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Posted 9 years ago

“The gentleman who removed the sofa were true professionals...job well done ... J W Beacon Hill”

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Posted 9 years ago

“The gentlemen who showed up to haul away my mattress were professional and polite. They called about 30 minutes before they arrived to check-in and make sure the timing was still okay. Once they arrived removal was super quick.”

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Posted 9 years ago

“Good job”

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Posted 9 years ago

“Excellent!”

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Posted 8 years ago

“Guys were very friendly but they said they had no access to the times customers sett for pick-up, so they were hours late. Not sure what the point of setting a time for pick-up is if they don't have access to it. They worked fast and were very polite though. Good pricing!”

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Posted 8 years ago

“It was very easy to book online. Pickup happened as scheduled. Quick and easy.”

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Posted 8 years ago

“Great service but a bit confusing on pick up times. I was called a few days ahead and told the pickup would be 10am-2pm. I ordered it for 8am to 12pm. Also we would receive a call 1/2 hour prior to arrival. They showed up before 10am with out a call? I was pleased with the early pick up but was confused by the time change? The two guys that showed up were professional and did a great job . So all is good!”

Helpful Report

Posted 8 years ago

“The overall process was smooth, and online booking was very easy, but there could have been improvements along the way. Our goal was to have a mattress removed, and that was ultimately completed, but it was performed by a third party. My understanding was that a Mattress Disposal+ team would perform the removal. The removal was supposed to happen between 8 AM and 12 PM. At 11 AM I called the service center to inquire about the location of our removal team. I had a good experience working with the customer service representative. What I did not expect was that I would then receive a call from a driver telling me he was from Ikea Home Delivery. I was confused but apparently this was the team who was contracted to remove our mattress. Everything went smoothly but I wished that it had been made clear to me that it would be possible for a third party contractor to actual perform the removal instead of a Mattress Disposal+ team. Please update your process so that this is made clear to future customers.”

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Posted 8 years ago

“The window time for my pickup was 1 pm thru 4 pm. DId not have pickup until 6:20 PM after several telephone calls to the office. The explanation given by the pickup service technician was scheduling problems with company's software. Evidently, my pickup was dropped off the record. Once the service technician showed, the pickup went smoothly enough. Even though I only had a full mattress and box spring for pickup, a second serviceman should have been available for taking the mattress/box spring down my one set of stairs. A long superficial scratch was made on the wall, but I can easily touch it up with paint. Gave only a three-star rating due to the aforementioned situation.”

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Posted 8 years ago

“The gentleman that came to our home was great!! Thank you for such great service.”

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Posted 8 years ago

“Great people friendly good workers .”

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Posted 8 years ago

“Awesome Job”

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Posted 8 years ago

“Guys were fast , courteous, and respectful of the space. They didn't take the bedframe so i had to deal with that on my own, but no big deal.”

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Posted 8 years ago

“Awesome Job”

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Posted 8 years ago

“Online scheduling for next day pick up. On time. In and out. Could not have been easier.”

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Posted 8 years ago

“Great service! Professional, courteous and prompt.”

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Posted 8 years ago

“Wow, could not have had a better experience. The guys called right before they came over and took the mattress for recycling within minutes. Thanks a lot!”

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Posted 8 years ago

Mattress Disposal Plus is rated 4.8 based on 3,391 reviews