Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,429 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,429 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good job”

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Posted 9 years ago

“Excellent!”

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Posted 9 years ago

“Guys were very friendly but they said they had no access to the times customers sett for pick-up, so they were hours late. Not sure what the point of setting a time for pick-up is if they don't have access to it. They worked fast and were very polite though. Good pricing!”

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Posted 9 years ago

“It was very easy to book online. Pickup happened as scheduled. Quick and easy.”

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Posted 9 years ago

“Great service but a bit confusing on pick up times. I was called a few days ahead and told the pickup would be 10am-2pm. I ordered it for 8am to 12pm. Also we would receive a call 1/2 hour prior to arrival. They showed up before 10am with out a call? I was pleased with the early pick up but was confused by the time change? The two guys that showed up were professional and did a great job . So all is good!”

Helpful Report

Posted 9 years ago

“The overall process was smooth, and online booking was very easy, but there could have been improvements along the way. Our goal was to have a mattress removed, and that was ultimately completed, but it was performed by a third party. My understanding was that a Mattress Disposal+ team would perform the removal. The removal was supposed to happen between 8 AM and 12 PM. At 11 AM I called the service center to inquire about the location of our removal team. I had a good experience working with the customer service representative. What I did not expect was that I would then receive a call from a driver telling me he was from Ikea Home Delivery. I was confused but apparently this was the team who was contracted to remove our mattress. Everything went smoothly but I wished that it had been made clear to me that it would be possible for a third party contractor to actual perform the removal instead of a Mattress Disposal+ team. Please update your process so that this is made clear to future customers.”

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Posted 9 years ago

“The window time for my pickup was 1 pm thru 4 pm. DId not have pickup until 6:20 PM after several telephone calls to the office. The explanation given by the pickup service technician was scheduling problems with company's software. Evidently, my pickup was dropped off the record. Once the service technician showed, the pickup went smoothly enough. Even though I only had a full mattress and box spring for pickup, a second serviceman should have been available for taking the mattress/box spring down my one set of stairs. A long superficial scratch was made on the wall, but I can easily touch it up with paint. Gave only a three-star rating due to the aforementioned situation.”

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Posted 9 years ago

“The gentleman that came to our home was great!! Thank you for such great service.”

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Posted 9 years ago

“Great people friendly good workers .”

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Posted 9 years ago

“Awesome Job”

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Posted 9 years ago

“Guys were fast , courteous, and respectful of the space. They didn't take the bedframe so i had to deal with that on my own, but no big deal.”

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Posted 9 years ago

“Awesome Job”

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Posted 9 years ago

“Online scheduling for next day pick up. On time. In and out. Could not have been easier.”

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Posted 9 years ago

“Great service! Professional, courteous and prompt.”

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Posted 9 years ago

“Wow, could not have had a better experience. The guys called right before they came over and took the mattress for recycling within minutes. Thanks a lot!”

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Posted 9 years ago

“Awesome Job”

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Posted 9 years ago

“Thank u for being prompt and taking away my mattresses.”

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Posted 9 years ago

“I would definitely use and recommend Mattress Disposal - everything was very efficient, and the movers and customer service people were incredibly helpful and kind. I love that they text/call 25min before they arrive.”

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Posted 9 years ago

“Great service, my only suggestion is to call the customer if you're running late. My window was 4-8PM and I called at 7:30 when I hadn't heard anything. The guys showed up at approximately 8:45 and were quick and professional. I would recommend and use you again. Mitch Watkins”

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Posted 9 years ago

“Excellent!”

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Posted 9 years ago

Mattress Disposal Plus is rated 4.8 based on 3,429 reviews