Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,391 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used for mattress removal. Simple pricing. Easy to schedule. Drivers were timely, polite and efficient.”

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Posted 8 years ago

“Guys arrived on time. Worked quickly. Got the job done and were gone. Hard-working, polite and efficient.”

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Posted 8 years ago

“Awesome Job”

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Posted 8 years ago

“I received an email with 10% discount code of "save" but haven't seen the discount yet. Your service was very good. Can u please let me know when the discount takes effect.”

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Posted 8 years ago

“Good job”

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Posted 8 years ago

“I do like this service, but keeping to the promise time didn't happen. I had it scheduled for a Tuesday 12 - 4, it was after 6 before someone called me to say they weren't coming (after I reached out twice). I was rescheduled for the next day, again 12 - 4, and the truck didn't show up until 8:30 at night! You should be more realistic on your times, and your scheduling.”

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Posted 8 years ago

“Good job”

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Posted 8 years ago

“Perfect!!!”

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Posted 8 years ago

“The team was 5 star, father and son. I'm only rating 4 stars because my appointment window at 12-4, however, the pickup wasn't until around 530. The team as blatantly overbooked during that day.”

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Posted 8 years ago

“I had a frustrating experience because my pickup was missed and I was unable to speak to anyone with answers for over 2 hours. I appreciated Greg's eventual response and Monica's (from XPO) help, but Mattress Disposal + needs to evaluate the communication with their pickup team and with the outsourced call line. Right now, they are not serving your customers appropriately.”

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Posted 8 years ago

“The whole process was very easy and well done. The only problem, I had a time slot of 4-8pm and the people came to pick up the mattress at 2pm. It was fine because I was home at that time but I had not planned to be. Glad it worked out though. Thanks”

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Posted 8 years ago

“Good experience overall. The pick-up time had to be changed (on your side), and the scheduler was extremely prompt, flexible, and courteous about it. The pick-up itself, by Carlos Valladares and his assistant, was on-time, fast, neat, and super-pleasant. Great teamwork all around. Thanks.”

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Posted 8 years ago

“Exactly what we needed done.”

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Posted 8 years ago

“great service, easy”

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Posted 8 years ago

“Perfect!!!”

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Posted 8 years ago

“There was a lot of confusion between emails and phone confirmations on the timing of our pick up. I set up an appointment for between 8 am and noon. I received two email confirmations. The day before I received a phone call telling me that they could not make the window requested that the pick up would be from 12-4 the same day. Guess what they show up at 11 am. Get your stuff together on the communications people!!!!”

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Posted 8 years ago

“It did not seem that the online booking was ever read. We requested Tuesday from 8-12noon. The confirmation callback was for 3-5pm. Then the mattress set was not picked up on the requested day at all! Seemed very simple when making the booking but it turned out to take more time and effort than anticipated on the customer end. Thank you.”

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Posted 8 years ago

“They showed up exactly when they said they would and gave me a call 30 min before. Would definitely use again in the future.”

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Posted 8 years ago

“The two guys were great, friendly and fast. The only thing was, there was some confusion because they identified themselves from another company, but I guess they were contracted by Mattress Disposal? I'm still not clear, but they came, they took, thank goodness! Virginia Peck”

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Posted 8 years ago

“The pick up went off quickly and easily. The only hiccup was a call wanting to pick up a few days prior and that could not be done. Understanding what the call was about was difficult as the caller kept saying "IKEA". Thank you.”

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Posted 8 years ago

Mattress Disposal Plus is rated 4.8 based on 3,391 reviews