Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,412 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,412 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process worked just as they described. They took my couch, queen size mattress, and box spring in under 15 minutes. Money well spent. I should have used this service prior to getting rid of furniture myself.”

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Posted 9 years ago

“Good Job!!”

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Posted 9 years ago

“Very good service. Thanks a lot for your help”

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Posted 9 years ago

“Very easy to deal with. Great communication. No hassle.”

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Posted 9 years ago

“Good Job!!”

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Posted 9 years ago

“Great service, thanks”

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Posted 9 years ago

“So easy and worth every penny. The young men that carried it were very professional and efficient. Thank you!”

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Posted 9 years ago

“Trying to get a close estimated time of arrival on a Saturday delivery is impossible when all calls go to an answering services. The driver called me about 5 minutes before he arrived, with less than an hour left in our four hour pick-up window. In a world of constant and always on communication, this is not acceptable.”

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Posted 9 years ago

“The drivers could not meet the 4 hour window of time provided. They called and said they would over 3 hours late and did not offer an explanation or apology. After calling your business to complain you were able to have them there only 30 mins late. While I appreciated the speedy customer service, the whole ordeal was stressful.”

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Posted 9 years ago

“Good job”

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Posted 9 years ago

“MATTRESS DISPOSAL+ IS A TOP-NOTCH COMPANY WITH A WARM AND THOUGHTFUL OFFICE STAFF AND FRIENDLY, AND EXPERT MEN THAT COME TO YOU ON TIME AND QUICKLY GET THE JOB DONE RIGHT. THEY ARE THE COMPANY I WOULD CALL FOR FURTHER MOVING NEEDS. THEIR PRICES ARE VERY GOOD. I RECOMMEND THEM BECAUSE THEY ARE WONDERFUL TO DO BUSINESS WITH. TRULY AND SINCERELY YOURS. LOREN MASSOVER”

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Posted 9 years ago

“I'm only giving the service 3 stars because I was able to contact them via the chat function on the website (which was handled quickly) and I could schedule my pick up window online. However, be warned the time you schedule will very likely NOT be the time they come to pick up. I scheduled mine for the morning, 8-noon, and received the email confirmation. But then Sat, 2 days before pick up, I received a voice mail from the subcontracted company who would be picking up that said I was confirmed for the afternoon, 12:30 - 4:30. Um, no. That's not what I booked and I found it very presumptuous on their part to assume I would be available then. There's a reason I booked the time window that I did, obviously. Called them back but only got voice mail and never heard back form them. Pathetically, the day before my pick up, I received another email from Mattress Disposal Plus confirming my window was 8-noon. SO, here's MD+ confirming with me my original booking, yet the company who would come for the pick up had me scheduled for the afternoon -- which I never requested. I was able to change my plans since, yes, they came after 2:00 to pick my items up. If this was a free service, then I would absolutely understand being flexible with the scheduling, but I paid quite a bit for this service and I find it entirely unprofessional of the contracted provider (MR+) to have no control or concern that their 3P partners completely disregard customer bookings. If you don't care when your pick up is and have all day to sit around and wait, then great, no worries in using this service. But if you have a tight schedule and think you'll get what you booked, forget it, use someone else.”

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Posted 9 years ago

“Pick up was on time. The two gentlemen were courteous and careful.”

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Posted 9 years ago

“Service was very good and efficient.”

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Posted 8 years ago

“I had a mattress delivered via UPS (as many of the new mattress companies do these days), and of course with that you don't get the free haul-away you would normally. I also live in an apartment, so it would have been difficult to schedule a bulky-waste pick-up *and* my car is way too small to haul a mattress to one of the local disposal sites. With all of that in mind, Mattress Disposal + was the obvious choice. I booked online and got an early-morning appointment (with a four-hour window) the very next day. The guys showed up right in the middle of the four-hour window, and called me about 10 minutes before they arrived so everything was ready. They were polite and super quick in-and-out. Hopefully won't need this service again for awhile, but highly recommend it for convenience and price.”

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Posted 8 years ago

“Great experience. Picked up mattresses and box springs at door. Cost more than the dump, but we didn't have to transport and everything gets recycled instead of ending up in the landfill.”

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Posted 8 years ago

“Great service! Prompt and professional.”

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Posted 8 years ago

“Great”

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Posted 8 years ago

“Wonderful. They came when they promised, called in advance to give me a 20 minute warning and were in and out so fast I could have used a stopwatch.”

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Posted 8 years ago

“I placed an online request for pick up with a time between 4 - 8 pm. I received a call the evening before before the pick up changing the time to between 2:30 and 6:30 pm. This required me to cancel appoints at my cost that were pre-scheduled. which is why I requested the 4-8 time slot. The following morning, day of pick up, I received a call for a 1:30 pm pick up. This was very upsetting as I was not going to be home by 1:30 pm from an early morning appointment that I could not change. The driver service that actually did the pick up understood and very accommodating. I said I would do my best to be back by 1:30 but I might be a bit after that. We stayed in touch by phone and arrived about the same time to my apartment. So the mattress was pick up. Because of the guys that worked with me on the pick I have given the service a 4 star rating. Over wise I would not have. In my opinion if you have time slots for people to choose from then stand by them or change your web site to reflect what actually happens. Thank you, Carin Snodgrass”

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Posted 8 years ago

Mattress Disposal Plus is rated 4.8 based on 3,412 reviews