Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,391 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an online request for pick up with a time between 4 - 8 pm. I received a call the evening before before the pick up changing the time to between 2:30 and 6:30 pm. This required me to cancel appoints at my cost that were pre-scheduled. which is why I requested the 4-8 time slot. The following morning, day of pick up, I received a call for a 1:30 pm pick up. This was very upsetting as I was not going to be home by 1:30 pm from an early morning appointment that I could not change. The driver service that actually did the pick up understood and very accommodating. I said I would do my best to be back by 1:30 but I might be a bit after that. We stayed in touch by phone and arrived about the same time to my apartment. So the mattress was pick up. Because of the guys that worked with me on the pick I have given the service a 4 star rating. Over wise I would not have. In my opinion if you have time slots for people to choose from then stand by them or change your web site to reflect what actually happens. Thank you, Carin Snodgrass”

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Posted 8 years ago

“They came one day early but it worked out anyway.”

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Posted 8 years ago

“The pick up guys were very courteous and went about handling their business in a very professional manner.”

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Posted 8 years ago

“My appointment was supposed to be from 12 - 4 p.m., but the guys came close to 8 p.m.! They were helpful once they're there. Also, I left special instructions during booking about where to part, but apparently that didn't get to the guys.”

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Posted 8 years ago

“Exactly what we needed done.”

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Posted 8 years ago

“No one showed up during my 4 hour window, which was frustrating having to sit and wait for that. I called and was told that they'd reach out to the local manager and they would call me, so I waited for another 3.5 hours with no calls or anything. I then called again and was told I would receive a call from the local manager again, but received nothing. Later that night I sent an email asking for either a refund or any information at all regarding my booking, because I was moving in two days, and finally received a phone call saying they would be by the next day. When they actually showed up the process was incredibly quick and painless. It's a shame that individuals are charged $70.00 for being a "no show," but the company is not held to the same standard. I would rate less, based on my unpleasant experience, but the fact that the issue was eventually resolved and the men who helped move my furniture did a good job leaves me with a 3 star.”

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Posted 8 years ago

“Hi! I had two mattresses and a box spring that I needed to get rid of and I found you through a search online. Booking was super easy and I got a confirmation e-mail response very quickly. The two reasons for my three star rating are because: 1. I had to pay before services had been completed and 2. my booking was rescheduled two different times because of mechanical issues with the driver's truck. I am completely understanding of mechanical issues, that is by no means anyone's fault, it happens. My family and I were just frustrated because of scheduling conflicts with it being rescheduled two different times. I ended up just cancelling and asked for a full refund, which I got very quickly. Customer service was understanding and amazing about the situation. I truly appreciated them.”

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Posted 8 years ago

“Haley was a great help”

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Posted 8 years ago

“Well done”

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Posted 8 years ago

“Was told you'd be by around 4p-8p. Got a call saying they were on their way to the property at 11a. Normally changing schedule on such short notice is kind of difficult and sometimes annoying. However, this appointment was made last minute, and y'all were able to accommodate the service the next day, which was awesome in itself. So, the last minute earlier pickup was even better. The guys who retrieved the mattresses were funny and personable. We are glad we were able to get these items recycled, rather than tossed in the dump. Thanks for offering the service, and for beingso helpful. Your company rocks. Meg Hinton :)”

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Posted 8 years ago

“It only took about 5 minutes and all 4 pieces were in the truck. Nice guys, too. Thanks.”

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Posted 8 years ago

“Great service, gave us a call 30 minutes notice and showed up on time!”

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Posted 8 years ago

“They called to let me know they could come a day earlier because of a cancellation. They were prompt, excellent communication, kind and professional! Thank you!”

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Posted 8 years ago

“Simple, efficient and punctual. Workers friendly, clean and careful. If only all business transactions were as pleasant.”

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Posted 8 years ago

“Service worked great - team that picked up mattresses arrived during the time slot scheduled and called about 45 minutes before arrival to confirm the time was still good. Very please with the service and team that picked up the mattresses.”

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Posted 8 years ago

“GREAT SERVICE!”

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Posted 8 years ago

“I'm so happy to find such an easy affordable option to landfill!”

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Posted 8 years ago

“I was expecting the bed frame to be taken with the mattress, but the two guys didn't really say much or were very responsive to me.”

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Posted 8 years ago

“The service was quick and timely!”

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Posted 8 years ago

“On time, friendly, fast and efficient.”

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Posted 8 years ago

Mattress Disposal Plus is rated 4.8 based on 3,391 reviews