MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,443 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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07708224408

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MAUVAIS 1 star review on 18th March 2025

Luis Enrique Lopez

Anthony Santiago

Wayne Mann

Dashawn Caldwell

179

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not too impressed with the quality tbh. For the price I paid, I could've gotten a few items of better quality from Zara with items that weren't made in China. Pants are almost paper-thin, garments came in a cheap plastic bag, not what you would expect from what's supposed to be a premium brand, but typical of Chinese products. Expected more from this big over-hyped brand. All in all, packaging was poor, garments feel cheap, WAAAAy too expensive, not to mention I live in Canada and got hit with $50 extra for customs tax. All things considered, doesn't look how I thought. Extremely disappointed. I want to send it back, but I'll get hit with customs tax again. I Gotta take this one on the chin I suppose. Shirts alright I guess, for a Chinese garment. Definitely won't be buying anything else from them ever again.”

Helpful Report

Posted 3 years ago

Hey Ryan, we are really sorry to hear about this - We pride ourselves in the quality of our products, so if you feel that these are not up to standard then please reach out to us so we can get this resolved for you. In regards to import fees, being that we are a UK company, you have to be prepared for fees charged by your Government and we do make people aware of this on our website. We use different countries for different fabrics and make sure that the materials we use are above standard for our price point - Please reach out to us via DM on Instagram or Facebook so we can get this sorted out :)

Posted 3 years ago

“Ich habe meine Bestellung noch nicht erhalten”

Helpful Report

Posted 3 years ago

Hey Lukas, if your order has still not been received then please reach out to us so we can find out what is going on

Posted 3 years ago

“The paint it's too small”

Helpful Report

Posted 3 years ago

Hey Ronel, Please feel free to get in touch with us on Instagram @mauvais or email us on support@mauvais.co.uk so we can get this resolved for you :)

Posted 3 years ago

“I can’t contact costumer server to replace my shirt”

Helpful Report

Posted 3 years ago

Hey Laith, Please contact us on Instagram DM or via email on support@mauvais.co.uk so we can assist you with getting a replacement shirt.

Posted 3 years ago

“The pants are too small, and I can’t return with the information you sent. No agency can use the return address sent. I STILL HAVE PANTS, BECAUSE I CANT SEND BACK.”

Helpful Report

Posted 3 years ago

Hey Marcus, any courier that ships internationally will be able to send to the return address provided

Posted 3 years ago

“Gave me the wrong size pants”

Helpful Report

Posted 3 years ago

Hey Sione, if we sent you the wrong size to what you ordered then please reach out to us so we can send you the correct pair.

Posted 3 years ago

“Horrendous customer service so far. Still waiting for my refund weeks later”

Helpful Report

Posted 3 years ago

Hi Ben, Please contact us on Instagram DM @mauvais or email us on support@mauvais.co.uk and we will ensure you are replied to immediately.

Posted 3 years ago

“Déçu En plus des frais de port élevés nous avons dû payer des frais de douanes. Si vous habitez à l’étranger les pantalons reviennent chers!! De plus sur deux modèles de même taille, un pantalon n’allait pas du tout. Nous ne l’avons pas renvoyé de peur de payer des frais supplémentaires. Bref nous n’avons pas fait une bonne affaire.”

Helpful Report

Posted 3 years ago

“To smal one the hang Tag m like medium but fiting size ist definitifly s.”

Helpful Report

Posted 3 years ago

“No revert back from customer service”

Helpful Report

Posted 3 years ago

“Did fit like the picture”

Helpful Report

Posted 3 years ago

“Haven't received my order. Ordered a jumper on 5th December as a Christmas present. The order got lost, communication was slow and not completely helpful. Was told the reorder would be with me by the 23rd, however, I wasn't given a tracking number and still haven't received my order on the 26th. Very disappointed.”

Helpful Report

Posted 3 years ago

“My hoodie did not fit and it cost $125 just to send it back to you guys. That’s extremely unfair. I can’t even wear the hoodie now”

Helpful Report

Posted 3 years ago

“The return process is incredibly difficult. It costs more in return shipping for the jacket than the cost of the jacket itself, so now I am stuck with this item. Very inefficient and poor business practice.”

Helpful Report

Posted 3 years ago

“I ordered my item a month ago and still hasn’t arrived!! What is going on”

Helpful Report

Posted 3 years ago

“Payed for next day delivery on the Wednesday and it turned up on the Saturday”

Helpful Report

Posted 3 years ago

Hey Michael, can see your order was made on Thursday 16th and received on Saturday 18th, really sorry about your dissatisfaction, I have processed a refund of the difference between Next day and Standard delivery.

Posted 3 years ago

“Didn't receive item you robbing bastards!”

Helpful Report

Posted 3 years ago

Hey Lee, really sorry to hear about this - Have contacted our distribution centre to find out what has gone on here, if you send us over a DM on Facebook/Instagram we will be happy to try find a resolution to this.

Posted 3 years ago

“Very poor quality and the stitching did not line up at the seam.”

Helpful Report

Posted 3 years ago

Hey Alex, really sorry to hear about this - If the stitching isn't correct or as advertised, please fire us over a DM on Instagram or Facebook so we can find a solution as this sounds like a fault.

Posted 3 years ago

“Never received my package, still waiting for my refund”

Helpful Report

Posted 3 years ago

Hey Charles, this has been refunded as the package was returned to sender.

Posted 3 years ago

“Sent the wrong size”

Helpful Report

Posted 3 years ago

Hey Chika, please can you reach out to us regarding this, if we have sent you the wrong size we will happily provide you with a new product in the correct size but unfortunately we have received no contact.

Posted 3 years ago

MAUVAIS is rated 3.9 based on 2,443 reviews