MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.93

3.9 Rating 2,439 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,439 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t contact costumer server to replace my shirt”

Helpful Report

Posted 2 years ago

Hey Laith, Please contact us on Instagram DM or via email on support@mauvais.co.uk so we can assist you with getting a replacement shirt.

Posted 2 years ago

“The pants are too small, and I can’t return with the information you sent. No agency can use the return address sent. I STILL HAVE PANTS, BECAUSE I CANT SEND BACK.”

Helpful Report

Posted 2 years ago

Hey Marcus, any courier that ships internationally will be able to send to the return address provided

Posted 2 years ago

“Gave me the wrong size pants”

Helpful Report

Posted 2 years ago

Hey Sione, if we sent you the wrong size to what you ordered then please reach out to us so we can send you the correct pair.

Posted 2 years ago

“Horrendous customer service so far. Still waiting for my refund weeks later”

Helpful Report

Posted 2 years ago

Hi Ben, Please contact us on Instagram DM @mauvais or email us on support@mauvais.co.uk and we will ensure you are replied to immediately.

Posted 2 years ago

“Déçu En plus des frais de port élevés nous avons dû payer des frais de douanes. Si vous habitez à l’étranger les pantalons reviennent chers!! De plus sur deux modèles de même taille, un pantalon n’allait pas du tout. Nous ne l’avons pas renvoyé de peur de payer des frais supplémentaires. Bref nous n’avons pas fait une bonne affaire.”

Helpful Report

Posted 2 years ago

“To smal one the hang Tag m like medium but fiting size ist definitifly s.”

Helpful Report

Posted 2 years ago

“No revert back from customer service”

Helpful Report

Posted 2 years ago

“Did fit like the picture”

Helpful Report

Posted 2 years ago

“Haven't received my order. Ordered a jumper on 5th December as a Christmas present. The order got lost, communication was slow and not completely helpful. Was told the reorder would be with me by the 23rd, however, I wasn't given a tracking number and still haven't received my order on the 26th. Very disappointed.”

Helpful Report

Posted 2 years ago

“My hoodie did not fit and it cost $125 just to send it back to you guys. That’s extremely unfair. I can’t even wear the hoodie now”

Helpful Report

Posted 2 years ago

“The return process is incredibly difficult. It costs more in return shipping for the jacket than the cost of the jacket itself, so now I am stuck with this item. Very inefficient and poor business practice.”

Helpful Report

Posted 2 years ago

“I ordered my item a month ago and still hasn’t arrived!! What is going on”

Helpful Report

Posted 2 years ago

“Payed for next day delivery on the Wednesday and it turned up on the Saturday”

Helpful Report

Posted 2 years ago

Hey Michael, can see your order was made on Thursday 16th and received on Saturday 18th, really sorry about your dissatisfaction, I have processed a refund of the difference between Next day and Standard delivery.

Posted 2 years ago

“Didn't receive item you robbing bastards!”

Helpful Report

Posted 2 years ago

Hey Lee, really sorry to hear about this - Have contacted our distribution centre to find out what has gone on here, if you send us over a DM on Facebook/Instagram we will be happy to try find a resolution to this.

Posted 2 years ago

“Very poor quality and the stitching did not line up at the seam.”

Helpful Report

Posted 2 years ago

Hey Alex, really sorry to hear about this - If the stitching isn't correct or as advertised, please fire us over a DM on Instagram or Facebook so we can find a solution as this sounds like a fault.

Posted 2 years ago

“Never received my package, still waiting for my refund”

Helpful Report

Posted 2 years ago

Hey Charles, this has been refunded as the package was returned to sender.

Posted 2 years ago

“Sent the wrong size”

Helpful Report

Posted 2 years ago

Hey Chika, please can you reach out to us regarding this, if we have sent you the wrong size we will happily provide you with a new product in the correct size but unfortunately we have received no contact.

Posted 2 years ago

“sizes run big. i’ve tried to get in contact with customer service multiple times. a woman told me she would send me a return stamp so i could save money on my return then has ignored me since. won’t be purchasing from this place again. expensive and horrible customer service”

Helpful Report

Posted 2 years ago

Hey Alexis, sorry to hear about your experience. Having looked through the email conversation, we did not say to you we would send you a return stamp to save money. We have been in communication with yourself and have offered a cheaper solution for the shipping back to us and we are awaiting your response to the email we sent to you on Tuesday.

Posted 2 years ago

“i made two different orders and only received one of my orders”

Helpful Report

Posted 2 years ago

Hey James, both of these orders have been marked as delivered by DHL. If this is not the case, please reach out to us so we can raise a claim with DHL to find out what is going on with the other parcel.

Posted 2 years ago

“Was too small- unsure how to return the item”

Helpful Report

Posted 2 years ago

Hey Max, please follow the instructions on here: https://mauvais.co.uk/pages/make-a-return

Posted 2 years ago

MAUVAIS is rated 3.9 based on 2,439 reviews