MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.93

3.9 Rating 2,439 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,439 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received my order . And 7 days after I was the one that had to reach out about my order and I still do not have any clarification when I will get my order. Very disappointed.”

Helpful Report

Posted 2 years ago

“Clothes did not fit me. When I went on the website it looked like the clothes were more comfortable and big but when I got my order the clothes were small and didn’t fit me.”

Helpful Report

Posted 2 years ago

Hey Jordan, Our products are true to size but we would recommend checking product descriptions before buying as we have Slim/Regular/Relaxed fit, so if you want a Slim to fit more comfortably we would recommend going a size up.

Posted 2 years ago

“Too small”

Helpful Report

Posted 2 years ago

Hey Carys, Our products are true to size but we would recommend checking product descriptions before buying as we have Slim/Regular/Relaxed fit, so if you want a Slim to fit more comfortably we would recommend going a size up. You are free to return the product back to us.

Posted 2 years ago

“Trousers don't fit asked twice to return them for the next size up and no reply”

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Posted 2 years ago

“I haven't received my order”

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Posted 2 years ago

“I asked for a extra large and was sent the wrong size. I have ordered from Mauvais before it got so popular. The Customer service piece before use to be so great, now it’s terrible”

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Posted 2 years ago

“My order never got delivered to the address I provided.”

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Posted 2 years ago

Hey Jessica, if this hasn't been sent to the address provided by yourself then please reach out to us so we can raise a claim with DHL, this should never be happening.

Posted 2 years ago

“I haven’t received my order”

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Posted 2 years ago

“because I paid the delivery and 50 euros more to clear customs and without having to warn me before”

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Posted 2 years ago

“Bad service. The clothes smelled bad and the sizes where all over the place.”

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Posted 2 years ago

Hey Ruben, really sorry to hear about this - You are free to return the items back to us for an exchange/refund if you are unhappy with the quality.

Posted 2 years ago

“Size doesn’t match at all Trouser is very tight I couldn’t even tighten it Quality is poor unfortunately”

Helpful Report

Posted 2 years ago

Hey Abdessamed, we are sorry to hear about this, please send the items back to us for an exchange/refund if the quality seems off.

Posted 2 years ago

“dhl shipping is bad”

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Posted 2 years ago

“Terrible!!! you guys haven’t issued me a label to sent out your product. Your customer service is absolute trash.”

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Posted 2 years ago

“The sizes are too small and it's not easy to get refund or exchange.”

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Posted 2 years ago

“My item was faulty so I emailed asking for details on how to return the item. After days of waiting I got a reply asking for a picture of my item but as the item was stretched on 1 arm it was very hard to notice in a picture. I let Olivia Devlin know that in an email and I didn’t get a reply. I emailed once again asking for returns info and an address and was ignored once again. I have given up with the return and won’t be using the company again.”

Helpful Report

Posted 2 years ago

Hey Sean, I believe this has now been resolved and we have covered the cost of the return for you due to the fault. We apologise regarding your experience with us.

Posted 2 years ago

“Product not super stretchy as expected”

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Posted 2 years ago

“My clothes never arrived and now I feel like I’m being ignored by the company to figure out what I need to do to retrieve my clothes. The shipping company keep telling me to wait for MAUVAIS. Just makes me not want to order online anymore. The customers no longer matter once the sale is made.”

Helpful Report

Posted 2 years ago

“My items were way too small. How a 3x feels like a small??”

Helpful Report

Posted 2 years ago

“Poor customer service. I sent a message on how to return and still yet no reply. Even Message them on social media and email yet nothing.”

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Posted 2 years ago

“Broken when first opened.. expensive + import costs at the door in The Netherlands…”

Helpful Report

Posted 2 years ago

MAUVAIS is rated 3.9 based on 2,439 reviews