MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.93

3.9 Rating 2,439 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,439 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very cheap material”

Helpful Report

Posted 2 years ago

“the size is completely false I gave a shirt to my daughter and returned the rest at my own cost. I will never buy from u again”

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Posted 2 years ago

“Royal mail not delivering still have my money”

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Posted 2 years ago

“Never received my order”

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Posted 2 years ago

“Came in the wrong size and was late”

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Posted 2 years ago

Hey Dylan, sorry to hear about this - If you have received the wrong size please send us an Image via Email or DM so we can arrange a replacement/refund cost free.

Posted 2 years ago

“I alex p loza . I am very upset because I ordered 4 pais of slacks and I received 2 slacks 1 hoodie and one shirt. What’s up with that???”

Helpful Report

Posted 2 years ago

Hey Alex, that is what is shown as being ordered, there is no way for different items to end up on your order so these must have been selected during the order process.

Posted 2 years ago

“I still have NOT received my order!!”

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Posted 2 years ago

Hey Lori, really sorry to hear about this - Can you send us over an Email or Message so we can contact DHL to find out what is going on?

Posted 2 years ago

“Can’t send the right size Twice!!!! I needed a large and got a xsmall .”

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Posted 2 years ago

Hey Michael, this is because an XS was ordered - If a Large was ordered you would have received a Large.

Posted 2 years ago

“Stitching is faulty on the jumper and the 2 tops are definitely not a large as very small”

Helpful Report

Posted 2 years ago

Hey Josh, if your product has arrived faulty please reach out to us with Images so we can arrange a Refund/Exchange cost-free for you.

Posted 2 years ago

“The long sleeve i order had a stain on it and when they sent a new one out they wanted me to pay more duties and taxes on it.”

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Posted 2 years ago

Hey Nick, really sorry to hear about this - We will cover the fees for the import/duty, this should have never been charged to yourself.

Posted 2 years ago

“Size was way off this is all very tight fitting I would go 3 sixes up from normal if you want a comfortable fit”

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Posted 2 years ago

Hey Blake, sorry to hear about this, most of the products were slim fit which we advise to size up on - Can you send us over a DM?

Posted 2 years ago

“I ordered a outfit about a month ago and still haven’t received my order!!!! Not happy with your company and the delivery DHL !!!!! Never buying anything from you again and will tell all my friends on social media that you all suck!!!!!!!”

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Posted 2 years ago

Hey Ali, really sorry to hear about this, can see the shipment is on hold with DHL - Can you send us an email or DM so we can investigate further?

Posted 2 years ago

“Cheap, thin and itchy materials. These pants won't last more than one season. Disappointed for the price of these items in Canadian dollars.”

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Posted 2 years ago

Hey Justin, sorry to hear about this - If you believe the product is of poor quality please reach out to us so we can try and resolve this.

Posted 2 years ago

“Wrong order size was sent, reimbursement not offered for sending the right item. Was told by customer service that they will only cover wrong item to be sent to them.”

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Posted 2 years ago

Hey Miguel, we delivered the item that was ordered by yourself, as this was not an error on our side we are not liable to cover costs.

Posted 2 years ago

“I was not happy the sizing was incorrect . I sent it back the same day I received it . It cost me the same in shipping to return it to you as it did to buy it . I’ve heard nothing back , I’ve received no refund . Very upset with your service .”

Helpful Report

Posted 2 years ago

Hey Tony, the refund was processed on 22nd November - We advise to wait for up to 14 days from the package arriving to us to be assessed before the refund/exchange is processed.

Posted 2 years ago

“Looks nothing like the pictures on”

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Posted 2 years ago

Hey Nick, sorry to hear about this - Can you contact us via email or Facebook/Instagram with some images to show the items?

Posted 2 years ago

“This experience was the most horrible experience ever. I have been trying to return items which has been nearly impossible. The sizing to the clothing was off. Everything was just horrible. My first and last time ordering.”

Helpful Report

Posted 2 years ago

Hey Beatriz, really sorry to hear about your experience - You need to fill out the returns form that comes with your package and send it to the address that is on the top right corner of the returns form.

Posted 2 years ago

“Bad customer service”

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Posted 2 years ago

Hey Rachel, we have received no request for a refund, this was marked as "Failed to deliver" so was returned back to us - I have just processed a refund today which should be with you within the next 7 days.

Posted 2 years ago

“I am so disappointed that your company charged me 44.00 shipping than had to pay 65.00 duty!!! When I emailed customer service they say they will do nothing for me!”

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Posted 2 years ago

Hey Sonya, We use express delivery so our products get to the customer as soon as possible and the delivery is reliable. We do not make any money on the shipping and the majority of the time lose money on shipping, hope this clarifies our prices. As we are a British Company, when ordering from abroad you are subject to the duty fees that your country charges, this is advertised on our website: https://mauvais.co.uk/apps/help-center#!hc-international-custom-and-import-fees

Posted 2 years ago

“The shirt came with a black stich showing on front of shirt near the zipper.I bought a white t shirt with zipper, size medium which is my size but was to small .So your sizes run small .I had to pay $26.00 to return it.Not happy with MAUVAIS”

Helpful Report

Posted 2 years ago

Hey Danny, really sorry to hear about this - We only cover the shipping for returns if the item is faulty, if this is the case then please send us an image of the fault.

Posted 2 years ago

MAUVAIS is rated 3.9 based on 2,439 reviews