MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.93

3.9 Rating 2,440 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

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Metrics

3.9

Based on 2,440 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never got my purchase it seems DHL never delivered it and they couldn’t locate it as well. Is there a way you can follow up, resend or refund my money. Although I would rather have my packages resent”

Helpful Report

Posted 2 years ago

Hey Olanders, really sorry to hear about this, please send us a DM so we can look into this for you.

Posted 2 years ago

“The shirts are smaller then the size it say it is”

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Posted 2 years ago

Hey Christopher, this could be due to the product potentially being a slim fit (Check product descriptions to see) as if it's a slim fit we would recommend going a size up if you want it to fit more comfortably. You are also free to exchange the item for a different size or a refund :)

Posted 2 years ago

“I ordered a XXL and it was wayyyy too small.”

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Posted 2 years ago

“Pants Quality was not as good as Picture display unfortunately”

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Posted 2 years ago

“I still haven’t received my misplaced package”

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Posted 2 years ago

“Not like the size said”

Helpful Report

Posted 2 years ago

“I never received my package I called mauvais and they said they had no knowledge of any order placed by me but y’all still texting me lol I had to file a fraud claim with my bank and cancel my card so disappointed”

Helpful Report

Posted 2 years ago

Hey Stephen, we do not have any active phone line and do not take calls from Customers, we only operate from Email and DM (Facebook, Instagram) so I am not sure who you called. Your order is definitely on our system, we dispatched it and it has been marked as delivered via Proof of delivery. FYI When it shows as delivered, but the customer is advising that it hasn't, we have a claims process which we can take up with the courier. Sorry to hear that you had to cancel your card and file a fraud claim against us. We hope you can shop with us again in the future :)

Posted 2 years ago

“Button fell off on the first wear of the trousers”

Helpful Report

Posted 2 years ago

Hey Jaz, I believe this has now been resolved via our Email Customer Team, any other problems please reach out to us :)

Posted 2 years ago

“There was a big hole in the pants that I bought. It was very disappointing.”

Helpful Report

Posted 2 years ago

Hey bro, really sorry to hear about this - Can you send us over a DM with an image of the damage so we can immediately get this replaced/refunded?

Posted 2 years ago

“Never got my shipment”

Helpful Report

Posted 2 years ago

Hey Joseph, I believe we are in the process of the claim with DHL, rest assured we will get this resolved for you and sorry about the experience you are facing.

Posted 2 years ago

“Just confused why my total was $50 at checkout but they took $70 out my account...”

Helpful Report

Posted 2 years ago

Hey Jamin, I believe there has been a slight confusion with the currency - We are a UK Company therefore our website is set to GBP£ and you will be paying in this unless you change the settings. You should have seen a pop-up on the webpage allowing you to change currency although this will not appear if you have a VPN set. If you scroll right down to the bottom of our homepage on mobile, you will see a GBP£ button. Please press the drop down key and you will be able the select your preferred currency.

Posted 2 years ago

“I havnt received my parcel from hermes, They said in an email that its been delivered but ive not signed for or received my parcel.”

Helpful Report

Posted 2 years ago

Hey David, we do not use Hermes so may be some confusion with another company? Royal Mail is showing as delivered :)

Posted 2 years ago

“I didn’t receive my 20 dollars back because I was well unaware of the change of usd payment settings at the bottom of the page , I texted your ig page and made a complaint but still nothing was done”

Helpful Report

Posted 2 years ago

“Company was not clear in telling me that I had to spend an additional €37.36 on import tax when I asked them why is the original delivery price of €20 so expensive”

Helpful Report

Posted 2 years ago

Hey Tony, really sorry to hear about this - We cannot list import fees as these are not charged by us and vary from country to country - We do advertise this in our website here: https://mauvais.co.uk/apps/help-center#hc-international-custom-and-import-fees

Posted 2 years ago

“Label says you can iron the trousers, however it ended up burning them, was told can’t be there exchanged or refunded”

Helpful Report

Posted 2 years ago

Hey Ryhan, really sorry to hear about this, send us over a message on Instagram or Facebook with a picture of the item so we can get this exchanged/refunded for you :)

Posted 2 years ago

“I haven’t received my package yet”

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Posted 2 years ago

“Absolutely disgusting service. I’ve sent plenty emails showing proof of a faulty set and still I haven’t received an email with a returns labels.”

Helpful Report

Posted 2 years ago

Hey bro, believe this has now been sent out - We deeply apologise for the situation and any problems please reach out to us via DM so we can get it sorted right away.

Posted 2 years ago

“Items nice, but poor service in returns - NO SERVICE !!1 Never again !”

Helpful Report

Posted 2 years ago

Hey bro, really sorry to hear about your dissatisfaction, please send me over a DM on any social media so we can get this sorted right away :)

Posted 2 years ago

“Trousers far too short. Normally all trousers I get are at a minimum good length.”

Helpful Report

Posted 2 years ago

Hey bro, this will be due to the product being "Grey Check Cropped Smart Trousers" - In future we would suggest ordering a different pair if the length is a problem :)

Posted 2 years ago

“I was unimpressed by the quality of the pants I received. They were both too small and one of them came with a slight tear in it. I want to return both, but unfortunately due to the ridiculous policy of paying for my own shipping charges internationally, I feel like I’m getting robbed. Very hesitant about buying from them again.”

Helpful Report

Posted 2 years ago

Hey bro, as we ship everything out via DHL express (Which a majority of the time we lose money for) we cannot offer a free returns label, we also make it apparent that we cannot cover this. We do alternatively offer a cheaper shipping label, if this is of interest, please send us a DM or email and we can get a quote for you :)

Posted 2 years ago

MAUVAIS is rated 3.9 based on 2,440 reviews