MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.93

3.9 Rating 2,439 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,439 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t end up having it as delivery was too late and was for an event so returned my item and paid for next day delivery”

Helpful Report

Posted 2 years ago

“Never recieved my order, Had for 150$ of fees for the shippings and only ordered for 200$”

Helpful Report

Posted 2 years ago

“Very bad I email about my package been lost and they gave me the run around”

Helpful Report

Posted 2 years ago

“I still haven’t received my package yet.”

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Posted 2 years ago

“I ordered multiple sizes of two different styles of pants. I was unaware of the extremely high shipping costs to return the sizes that didn’t fit. The cost to return the pants would be more than the cost of the pants themselves. Now I’m stuck with pants I can’t wear. Mauvais should be willing to cover return costs if they are willing to support customers abroad.”

Helpful Report

Posted 2 years ago

“I normally wear the meduim size and I ordered a meduim MAUVAIS White Embossed Sweatshirt which was big on me and after wanting to do an exchange for a small a very high amount was imposed for me to ship the item back. After paying up to $24 for shipping its not fair to pay and additional $35 just to have the item shipped back for an exchange.”

Helpful Report

Posted 2 years ago

“Still have not received my order , 88013 very poor service”

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Posted 2 years ago

“Large jacket I bought is too large. I need to exchange it for a smaller size but Olivia is saying I need to pay an additional $35 for the return after I already paid $24 for shipping. That’s unacceptable.”

Helpful Report

Posted 2 years ago

“My boyfriend wore this item for the first time and the lettering was peeling off the front.”

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Posted 2 years ago

“The products differ greatly from the images. It is not right to have tailored abs altered trousers to make it look fitted on the model when the actually product is nothing like that. The trousers I purchased were not fitted at all compared to the images on the website.”

Helpful Report

Posted 2 years ago

“Didn’t like clothes, looked different than online; paid $80 but was told it would cost me $110 to return since the Mauvais is too cheap to pay for shipping for returns so you ge t forced to keep bad products. Will never buy again and recommend others not to”

Helpful Report

Posted 2 years ago

“Some items came in detective”

Helpful Report

Posted 2 years ago

Hi Jacob, Thanks for your review. Please email us at support@mauvais.co.uk or message us on Instagram @mauvais so we can rectify this issue.

Posted 2 years ago

“Item was too small. Labels as a 34 but measured a 32”

Helpful Report

Posted 2 years ago

Hi Gary, Please message us on Instagram @mauvais or email us support@mauvais.co.uk so we can investigate this further for you - we are more than happy to help.

Posted 2 years ago

“I still have not heard any updates regarding the recent purchase that I haven't yet received.”

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Posted 2 years ago

Hi Dushan, I have emailed you regarding an update on your claim. It is still being looked into, and we are doing everything we can to get this resolved as soon as possible.

Posted 2 years ago

“Terrible quality and not the right sizes, won't be going back still waiting for my refund and no contact”

Helpful Report

Posted 2 years ago

Hello, Thanks for your review. Please email us on support@mauvais.co.uk or message us on Instagram @mauvais so we can rectify this issue.

Posted 2 years ago

“Didn’t fit and shrunk”

Helpful Report

Posted 2 years ago

Hey Connor, we would advise to follow the washing label to avoid the product shrinking.

Posted 2 years ago

“Arrived very late and didn’t fit”

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Posted 2 years ago

Hey Jake, over the Xmas period we faced some delays due to shortage of staff (COVID) and due to the frequency of orders that we received.

Posted 2 years ago

“Not too impressed with the quality tbh. For the price I paid, I could've gotten a few items of better quality from Zara with items that weren't made in China. Pants are almost paper-thin, garments came in a cheap plastic bag, not what you would expect from what's supposed to be a premium brand, but typical of Chinese products. Expected more from this big over-hyped brand. All in all, packaging was poor, garments feel cheap, WAAAAy too expensive, not to mention I live in Canada and got hit with $50 extra for customs tax. All things considered, doesn't look how I thought. Extremely disappointed. I want to send it back, but I'll get hit with customs tax again. I Gotta take this one on the chin I suppose. Shirts alright I guess, for a Chinese garment. Definitely won't be buying anything else from them ever again.”

Helpful Report

Posted 2 years ago

Hey Ryan, we are really sorry to hear about this - We pride ourselves in the quality of our products, so if you feel that these are not up to standard then please reach out to us so we can get this resolved for you. In regards to import fees, being that we are a UK company, you have to be prepared for fees charged by your Government and we do make people aware of this on our website. We use different countries for different fabrics and make sure that the materials we use are above standard for our price point - Please reach out to us via DM on Instagram or Facebook so we can get this sorted out :)

Posted 2 years ago

“Ich habe meine Bestellung noch nicht erhalten”

Helpful Report

Posted 2 years ago

Hey Lukas, if your order has still not been received then please reach out to us so we can find out what is going on

Posted 2 years ago

“The paint it's too small”

Helpful Report

Posted 2 years ago

Hey Ronel, Please feel free to get in touch with us on Instagram @mauvais or email us on support@mauvais.co.uk so we can get this resolved for you :)

Posted 2 years ago

MAUVAIS is rated 3.9 based on 2,439 reviews