MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,445 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,445 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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07708224408

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MAUVAIS 1 star review on 18th March 2025

Luis Enrique Lopez

Anthony Santiago

Wayne Mann

Dashawn Caldwell

179

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting service. I’ve sent plenty emails showing proof of a faulty set and still I haven’t received an email with a returns labels.”

Helpful Report

Posted 5 years ago

Hey bro, believe this has now been sent out - We deeply apologise for the situation and any problems please reach out to us via DM so we can get it sorted right away.

Posted 5 years ago

“Items nice, but poor service in returns - NO SERVICE !!1 Never again !”

Helpful Report

Posted 5 years ago

Hey bro, really sorry to hear about your dissatisfaction, please send me over a DM on any social media so we can get this sorted right away :)

Posted 5 years ago

“Trousers far too short. Normally all trousers I get are at a minimum good length.”

Helpful Report

Posted 5 years ago

Hey bro, this will be due to the product being "Grey Check Cropped Smart Trousers" - In future we would suggest ordering a different pair if the length is a problem :)

Posted 5 years ago

“I was unimpressed by the quality of the pants I received. They were both too small and one of them came with a slight tear in it. I want to return both, but unfortunately due to the ridiculous policy of paying for my own shipping charges internationally, I feel like I’m getting robbed. Very hesitant about buying from them again.”

Helpful Report

Posted 5 years ago

Hey bro, as we ship everything out via DHL express (Which a majority of the time we lose money for) we cannot offer a free returns label, we also make it apparent that we cannot cover this. We do alternatively offer a cheaper shipping label, if this is of interest, please send us a DM or email and we can get a quote for you :)

Posted 5 years ago

“Product material and color does not look like the pictures”

Helpful Report

Posted 5 years ago

“Never received my order!”

Helpful Report

Posted 5 years ago

“Clothing looked like a cheap knockoff of what was advertised, and shipping took forever with no tracking”

Helpful Report

Posted 5 years ago

“Quality of clothes is great but customer service is terrible, I’ve now had to return my stuff twice all the way from Australia”

Helpful Report

Posted 5 years ago

“Clothes didn’t fit as shown. I sent Them back for a refund.”

Helpful Report

Posted 5 years ago

“All the clothes run small 3x isn’t even for 3x men”

Helpful Report

Posted 5 years ago

“Returned item over 15 days ago and still not received refund”

Helpful Report

Posted 5 years ago

“I ordered for my Mauvais item over two weeks ago and I still haven’t received my order. The delivery address wasn’t complete so Royal Mail had it returned on the 26th August and the address still hasn’t been updated and sent out for delivery. The only information Iv had since then is that it takes up to 14 days for it to be processed???? Just to update a delivery address??? Still waiting for the order to arrive and I’m receiving emails about reviewing an order I haven’t seen. Must be a joke.”

Helpful Report

Posted 5 years ago

“This is what my pair looks like after one wear. The thread is coming apart. They whitened. And I wanted to exchange the shirt but it’s gonna be expensive as hell to ship. One pair of paints is fantastic. But the other has been not great. The shirt isn’t a true Medium either so it doesn’t fit.”

Helpful Report

Posted 5 years ago

“I did not get what I purchase…pieces were missing from my order…”

Helpful Report

Posted 5 years ago

“The pants and twin set sizes were not accurate.”

Helpful Report

Posted 5 years ago

“Didn’t receive my package”

Helpful Report

Posted 5 years ago

“They don’t have a clue about anything and not responding to my emails my items still missing”

Helpful Report

Posted 5 years ago

“Ordered a cargo two piece for my partner as it was his birthday and the jacket came with a huge stain across the back. It was too close to the event to return. Wasn’t happy and I doubt I’ll buy again”

Helpful Report

Posted 5 years ago

“I was told on my next order I would get free shipping”

Helpful Report

Posted 5 years ago

“I love their clothes and the quality is amazing. Although, I was missing an item from my order and the customer service wasn’t able to send a replacement or refund. I am very disappointed in the customer service.”

Helpful Report

Posted 5 years ago

MAUVAIS is rated 3.9 based on 2,445 reviews