Merchbar Reviews

Name: Merchbar
Rating: 1.30

1.3 Rating 411 Reviews

6 %

of reviewers recommend Merchbar

Company Reviews

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Metrics

1.3

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Merchbar 1 star review on 26th January 2025

Anonymous

Merchbar 1 star review on 7th January 2025

Audiel Limon

Merchbar 1 star review on 29th November 2024

Brian DeVille

Merchbar 1 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please don’t order from these people, you are at the risk of getting scammed. I ordered a fanbox back in February and it was “processing” for months. Eventually the tracking number didn’t work and there was some sort of error when I tried. Not to mention their overpriced shipping fees. I got refund from the help of going to my bank. They take your money then don’t ship your parcel, complete scam. Once again, DON’T order form Merchbar.”

Helpful Report

Posted 3 years ago

“Took my money for a pre-order item then failed to fulfill my order while the item sold out. Never any notification. Crooks in my opinion. Obviously can NOT be trusted.”

Helpful Report

Posted 3 years ago

“Three out of four shirts I ordered arrived... Weeks late! Never saw the fourth one!”

Helpful Report

Posted 3 years ago

“Fraud: Bait and Switch I was attempting to purchase albums from Merchbar, the albums I selected were on sale, when I went to checkout I realized the prices were different than what was shown on site. I abandoned cart. Then immediately received an email that showed my cart items at an even lower price. I returned to my apparently saved cart only to have same situation happen. I contacted Merchbar and was passed from CSR to CSR for weeks, no one would honor the posted sale prices. Finally after many failed attempts to escalate the situation a CSR said if I paid full price they would refund me the difference - when I attempted the cart then added shipping fees that were supposed to be free and changed the currency on me. Once again CSRs passed me around until some idiot said their system was working perfectly and the issue must be with the multiple device types used to test -with Merchbar- my cart, which still had nothing to do with their automated marketing that was sending out sales items that didn’t exist!!!! This is bait & switch, posting pricing and sales that don’t exist and it is fraud!!! Don’t buy from these jokers!”

Merchbar 1 star review on 29th April 2022

Helpful Report

Posted 3 years ago

“Requested a cancellation on an order, 3 hours following the request I received a shipment confirmation for an item that is not supposed to ship for 3 months. A bunch of fraudsters. Do not buy.”

Helpful Report

Posted 3 years ago

“Bunch of thieves. Ordered in December, advertised as in stock. Still not recieved and its April tomorrow. Utter joke of a company”

Helpful Report

Posted 3 years ago

“I received a shirt that did not fit. The return process was very difficult. I only received a partial refund though the shirt was returned in the original packaging. They did not refund the shipping and I had to pay to return the shirt. Very poor experience.”

Helpful Report

Posted 3 years ago

“DO NOT ORDER FROM THEM! Order submitted Nov 26th with shipping date of Jan 7th, 2022 and to this date no ETA and I keep getting the runaround! I have asked for full refund which they hv said they cannot because the item is "final sale" which is fraudulent as this was NOT stated when I placed the order at all. I have been in contact with them week after week and same BS responses. I will be connected with my CC to dispute the charges and have their merchant marked as fraud.”

Helpful Report

Posted 3 years ago

“If I could give ZERO stars, I would. Ordered a hoodie December 7, was told it would ship in 15 business days. I waited that timeframe and then emailed every week thereafter until it got to be 30 business days and still no ship confirmation. I cancelled the order and requested a refund. No reply. Now I am requesting a charge back from my credit card company. Never again!”

Helpful Report

Posted 3 years ago

“ITEM DESCRIPTION WAS COMPLETELY INCORRECT. COLORING WAS WAY OFF ON THE LETTERING AND THEY SAY BECAUSE IT IS A "CUSTOM" PRINT THAT IT IS NON-REFUNDABLE. SWEATSHIRT WAS OF LOW QUALITY AND VERY THIN. I AM SURPRISED THAT AC/DC ALLOWS SUCH LOW STANDARDS FOR THEIR CLOTHING.”

Helpful Report

Posted 3 years ago

“I finally got my shirt after 67 days of waiting. Opened it up and realized the quality is garbage and that it’s just a knockoff from what the website advertised. I now have to pay for shipping and need to guarantee that it leaves within five days. Such a scummy company.”

Helpful Report

Posted 3 years ago

“Acquistato un vinile il 4 dicembre 2021, ad oggi non é arrivato. La spedizione risulta in transito dal 16 dicembre ed in Italia il numero di tracking é inutile. Li ho contattati 3 volte ma vengono fornite risposte inutili e generiche. Statene lontani!!!!”

Helpful Report

Posted 3 years ago

“Terrible customer service. I ordered a t-shirt in Nov 2021 and it never shipped, so they offered the option to cancel and reenter the order to get it moving. That was done 12/12/21 and it's now 1/26/22. I've sent several emails now to cancel the order since it's obvious I'm never getting the shirt. No response to any of my requests so far. Now I'm stuck with the hassle of disputing the charges through my bank. What a PITA.”

Helpful Report

Posted 3 years ago

“They sent me a defective product. I asked for a replacement and they had the nerve of telling me that was the way it was. I sent them a picture of the same item sold at Amazon. It was a T-shirt. Printed on both sides but the one they sent me was the only printed in the front!!! I thought would be entitled to a refund but they would not accept return or refund the money!!! I reported them to the Better Business Bureau.”

Merchbar 1 star review on 23rd January 2022

Helpful Report

Posted 3 years ago

“I placed an order Nov 6/21 for a Christmas gift. It is now Jan 17/22 and I still have not received it. The tracking stopped updating as of Dec 30 and I sent numerous emails to the company and have not received a response. The tracking did not work either, it never actually showed where the item was. Unfortunately looks like I’ll be out my $40. Do not order from this company!!”

Helpful Report

Posted 3 years ago

“Horrible company, don't waste your money here. Been well over two months from my purchase and never received it despite getting in contact with customer service to have it reshipped. They don't have a consistent customer service representative, each email I got from them to resolve my issue was handled by someone different, leads me to believe this is some shady fake organization.”

Helpful Report

Posted 3 years ago

“SCAM COMPANY. I placed an order on December 9th and paid an extra $30 for express shipping. My order has said “processing” for over a month now. I have sent emails and have went on the website to cancel the order and nothing works. I have had 2 people email me yet neither of them did anything except say “you will receive an email with your confirmation once it ships out”. I have sent emails for weeks now requesting a refund. DO NOT BUY FROM THIS COMPANY.”

Helpful Report

Posted 3 years ago

“They advertise low promotional prices and/or free shipping - only to charge a higher price and/or add in shipping. If you don't catch the bait-and-switch tactic, they refuse to correct their 'error'. HORRIBLE customer service...”

Helpful Report

Posted 3 years ago

“Completely awful service! I placed my order with the understanding it should arrive around Jan 3 or 4. On Jan 2, my order was still listed as "processing" so I reached out to customer support since it had been 8 days that is was stuck processing. I know that supply issues are a problem right now, so I tried to give benefit of the doubt. They responded saying it could be another 15 business days before it even ships so I said to just cancel it because it was a birthday gift. Wouldn't you know it? As SOON as I said to cancel it, all of a sudden, it magically switched to "shipped" and they couldn't issue my refund. I will be disputing the charge since the company seems to be a fraud.”

Helpful Report

Posted 3 years ago

“Placed order in first week of December for a vinyl album. Their FAQ's on their website said they process orders in 2-3 business days and ship in 6 business days. Several weeks later, the order still hadn't processed or changed status at all, so I reached out to customer support and was told it's actually 15 business days to receive the item once shipped. As the order was intended to be a Christmas gift, I then requested to cancel the entire order. I was told it would be cancelled, and then immediately after that they supposedly shipped the order anyway so it couldn't be cancelled and I was charged for the order. I was then told I could refuse the package once received and they would refund me when it arrived back to them. Well, it's now been almost an entire month since the order was placed, I still haven't received anything from them, there are no tracking updates to give me any indication when or if I will ever receive this item. At this point, it seems like they are a scam and just charge you and never send you anything. I will now dispute the charge through my bank since Merchbar refuses to do anything about this.”

Helpful Report

Posted 3 years ago

Merchbar is rated 1.3 based on 411 reviews