Merchbar Reviews

Name: Merchbar
Rating: 1.31

1.3 Rating 400 Reviews

6 %

of reviewers recommend Merchbar

Company Reviews

Questions

Metrics

1.3

Based on 400 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Merchbar made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Merchbar 1 star review on 26th January 2025

Anonymous

Merchbar 1 star review on 7th January 2025

Audiel Limon

Merchbar 1 star review on 29th November 2024

Brian DeVille

Merchbar 1 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an album and paid for it. Thirty days later and the order still shows processing with now progress made. Have canceled my order and requested a refund. Seems this company has a known track record I wish I had been aware of.”

Helpful Report

Posted 1 year ago

“Buy something and you get nothing”

Helpful Report

Posted 1 year ago

“Pre-ordered a vinyl for Merchbar because the artist's website led me to their store. The order processed, charged me, but never shipped once the album was released 1 month later. I contacted support and was told my order had a processing error and did not go through. I was still charged for the item and was never told this. They re-placed my order on the spot, yet, over 2 weeks later, my new order is still being "processed." I requested a refund for the transaction that went through 4 months ago, but I don’t know if they will actually process the refund. I'm definitely not ordering through Merchbar again.”

Helpful Report

Posted 1 year ago

“Waited 10 months for a back order that never came. All these other reviews are correct. Stay away from this company at all cost.”

Helpful Report

Posted 1 year ago

“If I could leave 0 stars I would. Company is a scam with zero integrity. They charged me for 2 Vinyls and never received them, and had to battle for 6 months to get a refund. I never leave reviews, but felt I should so I could save anyone from going through this headache.”

Helpful Report

Posted 1 year ago

“This company is hands down the worse I have ever dealt with when it comes to vinyl. I ordered two records at the same time as I did three records from Japan. The group from Japan had my records at my front door in 17 days from start to finish. I waited two months for the records from Merchbar and finally asked for a refund. I do not know anyone that has ever completed an order with Merchbar. STAY AWAY, FAKE SALES .”

Helpful Report

Posted 1 year ago

“Stay away from these scammers. Have contacted their customer service and put up with a smug woman who repeats herself no matter the question. The where abouts of two albums ordered two months ago has to be handled by another department. They will contact you, never happened! STYAY AWAY.”

Helpful Report

Posted 1 year ago

“This company is a joke! Selling merchandise they claim is in-stock and takes months to ship. They exploit social media algorithims to spam your feeds and unless you do some research on their reviews you honestly would be unaware how poorly they operate. Their backorder of out of production vinyls is so unethical. They fraudulent mislead the consumer into thinking an out of production vinyl is only on back order and you can pay for it and once it's back in stock you'll receive it. It's so unethical as Merchbar has no knowledge if the vinyl will EVER be available again. Of course at some point the consumer can then jump through hoops and over hurdles and cancel the order for a "back ordered" vinyl that was never going to exist. I had faster turn around times buying vinyls on ebay. Stay away from this company!”

Helpful Report

Posted 1 year ago

“Ordered an item on preorder. After it became clear they had no intention of sending item. I attempted to request a refund from them and was told a ticket would be submitted. When I tried to follow up I was told they couldn't check status of tickets but offered to submit another. This went on for weeks but when I would ask to speak with someone in charge, I was told I couldn't speak to anyone else. In the end I had to request the refund from PayPal. Don't order from Merchbar. They are scammers.”

Helpful Report

Posted 1 year ago

“Does anyone even work here? I ordered a record for my sisters birthday which is coming up in September. I placed the order on 6/26. It is now almost two months later as of the day I’m writing this. I followed up 3 times with customer service - if it even exists - and got no reply from anyone. Order status has been the same since June, no indication it shipped. I canceled my order which went to them as an email “request”… doesn’t fill me with warm fuzzy feelings. I don’t expect to hear back from them, so I will dispute through my credit card company by this Friday for a full refund. I legitimately don’t think this company has anyone working at it. I had never heard of it before but I was ordering a fairly obscure album and they were one of the few sellers who allegedly had a copy. Do not waste your time or money. I hate to say it but flaky, poorly run companies like this are why Amazon is doing so well.”

Helpful Report

Posted 1 year ago

“I would rather eat my own eyes while they're still in my head than ever order anything from these scammers again. 5 months after ordering something, and they wouldn't have even said a word to me if I wasn't the one who contacted them. They'll let you preorder, or purchase something even if they have never, nor have any intention of ever actually stocking that item. Eventually, I told them to just refund me, because I was sick of waiting, and they responded with (I'm not kidding) "I'll forward that request to our supply partner, but be advised, this isn't a guarantee." I have a new hobby in life now, and it's doing what I can to run the lives of everyone involved in this scam.”

Helpful Report

Posted 1 year ago

“They have never actually sent an item to me. I made 3 orders some I waited 4-5 months for. Canceled all the orders. Scam”

Helpful Report

Posted 2 years ago

“Terrible company. It’s a scam. If it’s not in stock, you’ll still be charged. You’ll need to contact them if you want a refund. They will not let you know that your item isn’t available. But they’ll keep your money!”

Helpful Report

Posted 2 years ago

“They are scammers”

Helpful Report

Posted 2 years ago

““Backorder” literally means they don’t have it in stock. They have no way to confirm if it will ever come in stock again but can still hold your money forever to see if it happens. pretty sketchy if you ask me.”

Helpful Report

Posted 2 years ago

“First they won't let me cancel at the second day saying that they already shipped (i had 14 days, shipped or not), but they shipped four days after my request. Then the tracking is awful, the reliable ones say the label is still to be made, and "their" tracking site only shows a packaged bouncing around and never saying where, and has passed weeks since the last update. Of course, they are refusing refund, always showing me that ghost bouncing and saying that they will refund after 30 working days, that have already passed and when i say it they will ignore and show me again the site (that proves what i say...).”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“0 Stars honestly. Found a record on their site labelled as back-ordered. When it never shipped, I looked around to see if i could find somewhere else that had it in stock. Turns out this vinyl has never existed, and is not planned for any pressing or pre-order. Seems like this company just takes your money and hopes you forget you ordered something long enough that they can claim they no longer have a record of your order and can't give a refund.”

Helpful Report

Posted 2 years ago

“Terrible company with the WORST shipping. Look elsewhere for your vinyl needs. They use the cheapest form of shipping...the package bounces around from facility to facility before ever reaching its destination. The order was processed in a couple of days which is the good. The bad...it's taken over two weeks and it still hasn't landed when the package only had to go from Oregon to California. It's bounced from facility to facility in my backyard basically but still not delivered. Customer service is a joke and a bunch of canned responses. Wish I would have read these reviews before placing an order. STAY AWAY!!! Much better places to buy vinyl with quicker shipping and actual customer service.”

Helpful Report

Posted 2 years ago

“I have yet to receive my order for 3 cds,it's been over two months now,and money has been taken out of my bank account...this is very poor,dishonest and if you don't send the goods I have paid for or refund my money,its stealing....you should be downright ashamed of yourselves for treating people like this.. When a customer buys something you be honest enough to send the item they paid for, or refund their money if the items no longer in stock..”

Helpful Report

Posted 2 years ago

Merchbar is rated 1.3 based on 400 reviews