Merchbar Reviews

Name: Merchbar
Rating: 1.46

1.5 Rating 252 Reviews

9 %

of reviewers recommend Merchbar

Company Reviews

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Metrics

1.5

Based on 252 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Merchbar 1 star review on 14th December 2023

Merchbar 1 star review on 29th April 2022

Merchbar Commits Fraud

Merchbar 1 star review on 23rd January 2022

Enrique Cohen

Merchbar 1 star review on 9th October 2021

Babs

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered November 28th, still says processing (not even shipped) but they will not respond to my emails asking where my items are. Unfortunately the band has no other options for on line merch that I could find. Do not order from them.”

Helpful Report

Posted 3 years ago

“I don't know how this company stays in business.. I ordered an album for my niece on December 12 and paid the $10.95 for expedited shipping which GUARANTEED Christmas Delivery. It's been "in transit" since December 16th and still not has not arrived as of January 6th. Despite numerous phone calls and emails to the company, I kept being told that it was out of their hands because they had a tracking number and that I had to keep checking it myself for updates. It was now MY problem. They also refused to issue a refund because they will only do so if I receive the item damaged. I never received it. Luckily, I ordered through PayPal who resolved the issue in one day and issued me a full refund. Unless you enjoy aggravation, false advertising, inept customer service and a charge for something you'll never receive, do not order from this company. Check out the other reviews which prove to be very similar to mine.”

Merchbar 1 star review on 6th January 2021

Helpful Report

Posted 3 years ago

“Okay so I should have pay attention to the reviews here. People please, please pay attention. I am so upset that there are stupid places like this just here to scam people. I order a TK sugarplum Mug to be delivered to another city for my niece as a gift. $30 I could have just gave her that cash instead giving it away to some scammers. So on Dec. 15,2020 she received a lil box with 2 wine cups( mind you she is only 12) why would she need wine cups. She called me and said there was a box with to wine cups on I immediately got on line to check my order. It said will be delivered by 12/26/20 so I told her I had no idea what that was. So she being a honest person went and put the box back on mail box and put return on it. Come the 26, 27,28 no package I try to call DHL cause it said it would arrive through there come. After making so many calls and being so frustrated I come to find out the package was delivered on the 15. But, guess what it was thousand wine cups and never received the actual sugarplum mug that was ordered. I wish something was done against places like this that scam hard working people. My poor niece is so disappointed. I contact the place and all the can say is your package was delivered already oh well if you got what you didn’t order. Stupid peace of sh***. Plus how do they not keep inventory of what the have and check to see what is missing and what is not. Also my tracking is never updated. Just pure lies.”

Helpful Report

Posted 3 years ago

“They lie. Ordered ONLY items identified as ones guaranteed for Christmas delivery on December 10th. They creat a shipping/tracking number and it just sits. Customer service is Pitiful! All lies. "Just wait" they say " give us until Christmas " then "give us until new years " they say! USPS JUST POSTED information on tracking number! It's JANUARY 1ST! EXPECTED DELIVERY IS JANUARY 9TH! ONE MONTH AFTER ORDERING! THEY HAVE HAD MY MONEY AND LIED TO ME FOR A MONTH! NEVER AGAIN WILL THEY SEE A PENNY FROM ME!”

Helpful Report

Posted 3 years ago

“Beware shipping scam. 1- Merchbar takes your money. 2- Creates a shipping label. 3- The item ordered is NEVER proccesed at any shipping distribution center.”

Helpful Report

Posted 3 years ago

“My order did not arrive by Christmas even though I paid $12.95 for quick shipping. When I called they said they would investigate and get back to me within 24 hours. It has now been 5 days since and not a word from them,. except to acknowledge my recent email of yesterday. The Jonas Brothers really need to look into how this company is mishandling their products. MerchBar sucks!”

Helpful Report

Posted 3 years ago

“Ordered two albums. Said they would have arrived before Christmas. They did not. Will never order through this company again.”

Helpful Report

Posted 3 years ago

“Warning to all. Sounds like delivery issues are a big problem with Merchbar. Don't order from them! We ordered in October still not here for Christmas. Are they a scam?”

Helpful Report

Posted 3 years ago

“Never again!!! I ordered a tee shirt from them on December 1st. After many attempts to find a tracking number, I emailed the company to find out where the shirt was. They responded by saying they would check with the warehouse. I finally received an email stating it shipped from California on the 15th... (side note, it could have been delivered here via bicycle in this amount of time!) It’s now Christmas Eve and I don’t have a gift for my Son-in-Law. Nice! We are gift-less while my money sits comfortably in their bank.”

Helpful Report

Posted 3 years ago

“Cristmas present did not arrived”

Helpful Report

Posted 3 years ago

“shipping times grossly exaggerated very slow and very poor customer service”

Helpful Report

Posted 3 years ago

“SO unreliable. I ordered a specific vinyl TWICE, one in August that never arrived or even shipped and then again in October when it restocked but instead of the colored variant I bought it was just the standard black. This has happened to multiple other people online, and dealing with their costumer service is an absolute nightmare. They take days sometimes weeks to respond and when they do it’s so clearly an automated generic email. 100% will never buy from them again.”

Helpful Report

Posted 3 years ago

“I have ordered multiple items from this site but the last time I ordered I did not receive my package. I contacted costumer service multiple times through phone and they say that I will get an email response within 1-2 days. I have tried calling everyday for the past two weeks. I have still not receive the package and they will not help me out. I have yet to revive a response from the company via email or any other means which leads me to believe that they have stolen over $200 from me. I find this very unfortunate that I will not only have to disappoint my daughter for Christmas but I am also out of $200 that I will never get back. I find it completely ridiculous that it’s been over a month with nothing from this company.”

Helpful Report

Posted 3 years ago

“They didn't process my order. No confirmation. Called and spoke to "customer service", said she was "escalating" request. Haven't heard back. Processing refund through Paypal. I usually check reviews of sites before I order. Didn't on this. Save yourself the aggravation, order from Redbubble.”

Helpful Report

Posted 3 years ago

“There is absolutely no communication with customers. I ordered a $60 hoodie over a week ago and the order is still in "processing". I cannot get anyone to give me any indication of when I can expect the hoodie to ship. Guess I won't be gifting it for Christmas.”

Helpful Report

Posted 3 years ago

“DO NOT ORDER. Contacted an hour after I placed my order to attempt a shipping address change and they said it was not possible because the order had already shipped, however it's not supposed to arrive for another two weeks and there's no reason why they shouldn't be able to change it or cancel my order.”

Helpful Report

Posted 3 years ago

“Don’t buy from this company!!! They don’t ship ur items remotely on time. They don’t reply to emails for returns. Buy ur merch right from the bands and skip the unorganized mess that is merchbar”

Helpful Report

Posted 3 years ago

“Ordered a dope lemon tshirt, reached out to them after 1 month and they told me it had been delivered and that I should "check my mailbox"....never had customer service like this. Avoid these scammers, I never have trouble with AusPost deliveries.”

Helpful Report

Posted 3 years ago

“this is absolutely ridiculous! I ordered a present for my dad for fathers day and it is now thanksgiving and they still haven't shipped the order and keep telling me it's on backorder with absolutely no help or assistance. I am so fed up with reaching out to them just to receive no answers. don't buy from this site it is a scam!!! the delivery was Not on time. it never came!!!!”

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Posted 3 years ago

“If you try to cancel order - they'll tell you that it has already been send. Even within the minute after ordering...”

Helpful Report

Posted 3 years ago

Merchbar is rated 1.5 based on 252 reviews