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Merchbar Reviews

1.5 Rating 252 Reviews

9 %

of reviewers recommend Merchbar

Company Reviews

1.5

Based on 252 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Merchbar 1 star review on 14th December 2023

Merchbar 1 star review on 29th April 2022

Merchbar Commits Fraud

Merchbar 1 star review on 23rd January 2022

Merchbar 1 star review on 23rd January 2022

Merchbar 1 star review on 9th October 2021

Merchbar 1 star review on 9th October 2021

Merchbar 1 star review on 9th October 2021

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never had to jump through SO many hoops just to do a return. It is absolutely ABSURD. They make you fill out a form for the return, then they make you TAKE A PICTURE of your shipping receipt and email it to them. THEN..... THEN... they "suggest" you track the return and once you see that it has been delivered back to Merchbar.. you contact them AGAIN and tell them to process your refund. They are banking on the fact that people will not follow all of the steps and then they make out... Don't know how these people sleep at night... 30.00 t-shirt.. ive spent way too much time on this return.. but I WILL get my money back if it's the last thing I do. MERCHBAR SUCKS.”

Posted 3 years ago

“It's a fraud company，I bought an album, but I haven't received it after two months.”

Posted 3 years ago

“Stay away. I ordered a T-shirt well over a month ago. The confirmation email says 5 to 7 days is the estimate delivery. Their customer service reps only say... We understand your frustrations, and we're sorry that your order was shipped later than you expected and Sorry for any inconvenience caused. We kindly ask that you continue to wait. I wish I would have seen all these other reviews I would have NEVER purchased from them. This is a scam & I will fight for my money back.”

Posted 3 years ago

“I would NEVER refer merchbar to anyone I ordered one shirt just one and I paid an it said 3 to 6 business days on the 7th day I emailed merch bar asking where my shirt is they said oh we are sorry you will receive it in 8 to 15 business days when the next day of me ordering it I got a email saying it was shipped on 03/3/21 so your telling me I have to wait a month for one shirt no thank you poor customer service poor communication skills they'll be happy an fast to take your money but will pretty much tell you it'll get there when it gets there will never use this site again an wouldn't recommend it to anyone”

Posted 3 years ago

“Jag beställde en hoodie åt min dotter i slutet av november -20 som var tänkt som en julklapp, den kom fram till mig 26/2 -21 så total leveranstid 3 månader.. När jag dessutom packar upp hoodien är tvättlappen i nacken bortklippt och det gör att även fast hoodien är ny så ger den ett begagnat intryck. Var i kontakt med kundtjänst i januari då jag undrade vart min beställning tagit vägen och de var väldigt trevliga och tillmötesgående men med tanke på den långa leveranstiden och skicket på hoodien kan jag tyvärr inte ge ett högre betyg.”

Posted 3 years ago

“Never got my order!! It's been 5 months”

Posted 3 years ago

“Bought 6 LPs in one order. One arrived, other 5 didn't (in the end I got all the right LPs). Wrote them re: the order and they told me the one I received was on back order. Waited for the rest of the order to arrive so I could verify which records I was actually going to get since their system was incorrect... DHL tracking number showed an attempted delivery but there was none so I called DHL. Merchbar put a random phone number on the order so I would never receive a call to pay a import charge; that was never mentioned during checkout. If I didn't pay it the items would simply be sent back to them. Since I simply didn't want to deal with Merchbar for a refund I paid the import charge to get my brand new LPs which... are clearly used as there are finger prints and marks all over them. Wtf Merchbar? Stay clear of this joke of an online store.”

Posted 3 years ago

“Order took a while to arrive. Then two months later I get an unpaid import tax bill for over £25! When I've already spent nearly£100 on vinyl, including shipping.”

Posted 3 years ago

“The worst customer service ever. Wanted to place two orders (in stock) numerous times and kept getting Error in order submission. Contacted them immediately and didn’t get a reply until hours later and by that time the item went out of stock.”

Posted 3 years ago

“My initial experience makes me wonder if this is a scam. I needed to correct in order and sent an email to the email address that was provided. The email was unable to be sent as it was not a valid email address. II hope this was not a scam to get my credit card information. I will not order from here again”

Posted 3 years ago

“Ordered a hoodie on !27 November 2020! Still didn't receive it. Never again.”

Posted 3 years ago

“Watch out! They are Scammers!! I buy 2 shirts from Dua lipa in November and get a cheap copy poster from China on Jan 25! and they use the name of Dua lipa on the package! And i mail them a lot about that! You get always the same answer from the same person! Thanks to paypal i get my money back!”

Posted 3 years ago

“Product has taken over 2 months to ship, they ran out and won't tell me what they are out of stock of so they can't even partial ship and refund. Customer service is outsourced to Phillipines. Not their fault but they really suck”

Posted 3 years ago

“Placed an order on January 2 for one shirt. On January 29 it still is processing, not even shipped. Customer service was no help. Do not order from merchbar. Covid is no excuse for this.”

Posted 3 years ago

“Scam. Charged me insane shipping fees, and didn't pay the courier so they are now holding my package hostage for fees that I already paid. They provided an incorrect phone number to DHL, my guess is so that my package would get shipped back to them and they could keep the money. Never again will I order from them this has been such a hassle. Merchbars customer service has been a joke.”

Posted 3 years ago

“As soon as I have put an order and made a mistake I wanted to cancel my order.. Immediately send an email saying that I want to cancel and get a refund. The only answer is too late our order is ready... And can't get a refund, unless you wait for the package, return it... Too difficult and long process. I will not recommande this company”

Posted 3 years ago

“Ordered 2 shirts.. 2 months later filed a claim against them. Call servive. No one from company answers phone.. DO NOT BUY FROM THEM”

Posted 3 years ago

“I want to hurt someone. Scammers should receive hammers. My son thought because it wne through our Amazon Prime pay that it might be ok.”

Posted 3 years ago

“Ordered hoodie AC/DC. Sizing not accurate. Can't return it. Called office and was told I would get a return call. No responce. "Beware" total con website”

Posted 3 years ago

“This is a horrible company. First I ordered an album that was supposed to be delivered 12-20-20. It was a Christmas gift that finally showed up 12-29-20 after being “guaranteed by Christmas” twice by merchbar representatives. Then i ordered a hoodie and vinyl album in November of 2020. The hoodie showed up 12-22-20 but the album was not released until 1-8-21. Merchbar claims my vinyl was delivered before it was even released. They are claiming the hoodie shipment was both items. It was not. This company in a total scam. Please don’t waste your money.”

Posted 3 years ago

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Merchbar is rated 1.5 based on 252 reviews