Merchbar Reviews

Name: Merchbar
Rating: 1.30

1.3 Rating 411 Reviews

6 %

of reviewers recommend Merchbar

Company Reviews

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Metrics

1.3

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Merchbar 1 star review on 26th January 2025

Anonymous

Merchbar 1 star review on 7th January 2025

Audiel Limon

Merchbar 1 star review on 29th November 2024

Brian DeVille

Merchbar 1 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does anyone even work here? I ordered a record for my sisters birthday which is coming up in September. I placed the order on 6/26. It is now almost two months later as of the day I’m writing this. I followed up 3 times with customer service - if it even exists - and got no reply from anyone. Order status has been the same since June, no indication it shipped. I canceled my order which went to them as an email “request”… doesn’t fill me with warm fuzzy feelings. I don’t expect to hear back from them, so I will dispute through my credit card company by this Friday for a full refund. I legitimately don’t think this company has anyone working at it. I had never heard of it before but I was ordering a fairly obscure album and they were one of the few sellers who allegedly had a copy. Do not waste your time or money. I hate to say it but flaky, poorly run companies like this are why Amazon is doing so well.”

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Posted 2 years ago

“I would rather eat my own eyes while they're still in my head than ever order anything from these scammers again. 5 months after ordering something, and they wouldn't have even said a word to me if I wasn't the one who contacted them. They'll let you preorder, or purchase something even if they have never, nor have any intention of ever actually stocking that item. Eventually, I told them to just refund me, because I was sick of waiting, and they responded with (I'm not kidding) "I'll forward that request to our supply partner, but be advised, this isn't a guarantee." I have a new hobby in life now, and it's doing what I can to run the lives of everyone involved in this scam.”

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Posted 2 years ago

“They have never actually sent an item to me. I made 3 orders some I waited 4-5 months for. Canceled all the orders. Scam”

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Posted 2 years ago

“Terrible company. It’s a scam. If it’s not in stock, you’ll still be charged. You’ll need to contact them if you want a refund. They will not let you know that your item isn’t available. But they’ll keep your money!”

Helpful Report

Posted 2 years ago

“They are scammers”

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Posted 2 years ago

““Backorder” literally means they don’t have it in stock. They have no way to confirm if it will ever come in stock again but can still hold your money forever to see if it happens. pretty sketchy if you ask me.”

Helpful Report

Posted 2 years ago

“First they won't let me cancel at the second day saying that they already shipped (i had 14 days, shipped or not), but they shipped four days after my request. Then the tracking is awful, the reliable ones say the label is still to be made, and "their" tracking site only shows a packaged bouncing around and never saying where, and has passed weeks since the last update. Of course, they are refusing refund, always showing me that ghost bouncing and saying that they will refund after 30 working days, that have already passed and when i say it they will ignore and show me again the site (that proves what i say...).”

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Posted 2 years ago

Helpful Report

Posted 2 years ago

“0 Stars honestly. Found a record on their site labelled as back-ordered. When it never shipped, I looked around to see if i could find somewhere else that had it in stock. Turns out this vinyl has never existed, and is not planned for any pressing or pre-order. Seems like this company just takes your money and hopes you forget you ordered something long enough that they can claim they no longer have a record of your order and can't give a refund.”

Helpful Report

Posted 2 years ago

“Terrible company with the WORST shipping. Look elsewhere for your vinyl needs. They use the cheapest form of shipping...the package bounces around from facility to facility before ever reaching its destination. The order was processed in a couple of days which is the good. The bad...it's taken over two weeks and it still hasn't landed when the package only had to go from Oregon to California. It's bounced from facility to facility in my backyard basically but still not delivered. Customer service is a joke and a bunch of canned responses. Wish I would have read these reviews before placing an order. STAY AWAY!!! Much better places to buy vinyl with quicker shipping and actual customer service.”

Helpful Report

Posted 2 years ago

“I have yet to receive my order for 3 cds,it's been over two months now,and money has been taken out of my bank account...this is very poor,dishonest and if you don't send the goods I have paid for or refund my money,its stealing....you should be downright ashamed of yourselves for treating people like this.. When a customer buys something you be honest enough to send the item they paid for, or refund their money if the items no longer in stock..”

Helpful Report

Posted 2 years ago

“I placed an order on 6/25/22 for an item on back order that said it would take up to 8 weeks. After 3 months, I contacted support to check the status. Support said they had no information. I exchanged a couple messages and got nowhere. This was the final reply: “Our apologies, the item is still on backorder and we don't have further information about the ship date. We can't also contact the merchandise provider as we only have the same information.” After 6 months, I contacted support to check the status. Support said my order was cancelled. Though they never refunded my money. They said the item was on back order and would take up to 8 weeks. They asked if they should reorder the item for me or process a refund. I asked for a supervisor and asked him to check with the supplier. Same answer. I still wanted the item, but was told they couldn’t reorder it for me. I received a refund and a $5 off code. Then I could reorder it. I exchanged several messages with support and supervisor about this item being on perpetual back order for 6 months and how they could keep my money for 6 months and cancel my order without alerting me. Supervisor told me: “For your information, we do not monitor the status of an order once it is placed. We are only notified of the problem once the customer or supplier has contacted us about it.” It's been over a week since I contacted support and on their Website, the item is still on back order for up to 8 weeks. I expect that if I check back in 8 weeks the item will still be back ordered for 8 weeks. So I’m taking my business elsewhere. How does a company do business like this???”

Helpful Report

Posted 2 years ago

“Cancellation is Not Allowed Placed an order at 7:48 Sunday morning (12/11/22). Immediately sent in a cancellation when I realized what I ordered was the lesser version of what my husband wanted (single lp vs 4 lp set). Immediately canceled and received the automated reply at 7:50. Two minutes! Got an actual human reply at 9:07 that they would ‘try’ to cancel the order. They didn’t try anything at all - the order was not shipped until about 2 am on 12/13. Now they say it is not returnable because it is vinyl. This company is only after your money, and hopefully they won’t stay in business long pulling these scams.”

Helpful Report

Posted 2 years ago

“Fraud. Don’t buy from. Ordered a shirt never got it.”

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Posted 2 years ago

“I ordered two albums as a gift, different from each other, and they sent two of the same. When I contacted them to discuss recourse they said it was my system. The only offer to remedy was I ask the person who received the gift to mail them back on their dime. Not worth the risk or hassle, there are better options to shop than Merchbar.”

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Posted 2 years ago

“They're racist, transphobic, and homophobic. If you order from a queer artist, they will keep your order on "back order" for half of a year, and if you complain too much or ask questions, they will cancel your order, even if you say not to. I will never buy from them again.”

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Posted 3 years ago

“I ordered a vinyl record on merch bar it is now been 16 days since I paid for the order the record was marked in stock ended up shipping from great Britain still have no tracking number order status is processing merch bar has always reacted slowly to all of my orders.”

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Posted 3 years ago

“I ordered a tee shirt on May 18...the latest shipping info that I have says it will be here on June 17th...a month to get a tee shirt? Unacceptable for an organization that spends as much time as Merchbar does with the bombardment of emails to sell their product. If they can't deliver then they need to cut back on the ads. If they want to be in this for the long haul then they need some serious revamping...my guess is we won't know who Merchbar even is in a year or so from now. Can't wait to get this high quality tee that has taken a month to get to me. :)”

Helpful Report

Posted 3 years ago

“0 stars honestly :/ I ordered a tyler the creator cd. Everything was fine but when I went to track my order it said that it was canceled when I absolutely did not cancel it. All I wanted was to track it and fix the faulty cancellation message. (Wasnt able to track my order but was confused on why it said it was canceled if they never returned my money) I emailed merchbar and everything and explained my situation. Then they went ahead and actually canceled my order and return my money which was the exact opposite I wanted.”

Helpful Report

Posted 3 years ago

“All I can attest to is my experience with Merchbar. This is how my respect went from high to non-existent. My intention isn't to rip them a new one. As much as I'd like to, I'm simply sharing my story so others can make their own decision. All my experiences up until recently have been fantastic with Merchbar. Until now. I received a late birthday gift, which was the same shirt I ordered on Merchbar less than a day prior. I reached out to cancel my order asap. They refused to cancel my order saying its already being processed. Every email I reply I received in the same email thread had a different customer service representative name. Weird. It's like I was being handed off as if I were a two dollar hooker. And I was being courteous & respectful the whole time. Finally, when I received an email that my shirt was on its way, I attempted to start a return. The online form was simple enough. But then I receive an email stating that I must wait 'til the package is received before I can begin the return process. Fine. I wait. Upon receiving the package, I keep it sealed and start the return process all over. I was shocked to discover they wanted me to send the package to a location it didn't even ship from. So, that ruled out rejecting the package or forwarding it in any way. AND I was required to pay for shipping. Up front. With no reimbursement option. Fine. I played by their rules. Next I'm required to fill out another form requiring the tracking number and an uploaded copy of my post office receipt with said tracking number. Seemed kind of redundant. Following this bizarre refund request form, I receive an email that made it sound like I would have to track my own package and let them know when its received. Shouldn't this be their job? Luckily this wasn't the case. I finally received my refund minus the cost of shipping on my end. I was simply out money. On a "simple" return. This whole process took close to a month. I currently have a Mars Volta vinyl album I pre-ordered from Merchbar well over a month ago, which is still in limbo. I have received nothing. No album. No email notification. But they took my money. So, if they make this right, I MIGHT re-evaluate my shopping experience. But something tells me I'm SOL. In my opinion, this online store is a scam site, or it is run by someone who needs to retake college courses in business ethics. Either way. This circus fiasco complete with clowns royally trashed my trust and respect for Merchbar. For those still interested in making a Merchbar purchase after reading my review. Definitely do. Just as long as you don't plan on making a return. And you don't mind waiting on a delivery day that may never come. Good luck.”

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Posted 3 years ago

Merchbar is rated 1.3 based on 411 reviews