Metro Bank Reviews

Name: Metro Bank
Rating: 1.49

1.5 Rating 250 Reviews

11 %

of reviewers recommend Metro Bank

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1.5

Based on 250 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Metro Bank 1 star review on 24th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bank Manager in Rosario, Cavite Branch ordered to close the savings account of my nephew who I’ve been helping by sending him money via monthly allotments for his allowance and tuition fees is totally insane. The Bank Manager told my nephew that he would need to open a new account but it would require a lot of paper works in order to do so because the money is coming from overseas. Whereas, when my aunt who was jobless but was accompanied in the bank by my balikbayan cousin when she opened the account was able to open an account and continued to receive allotment from me until the day she died. This is one of many reasons why our country is not progressing, the corrupt system/backward procedures.”

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Posted 1 year ago

“Not helpful to the customer. Asking Vague questions to customer. There's some unethical approach. "Just say it to the customer go to your nearest Metrobank branch" Pahirap sa mga nahihirapan I recall Ang account.”

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Posted 1 year ago

“I joined them as a customer as they had originally long opening hours and 24 hour telephone service.. Now they have slashed branch opening and teeohine banking opening hours.. Presumably they want customers to use online and I now rarely have an alternative.. Which would be OK if Online at least worked.. But I regularly have bizzare problems logining in. Even if yejeigine banking is open, they most often can't help me.. I am told go into a branch to relive it.. But after wasting a lot of time, I am told Head Office Online will contact me.. They never do, I have to chase them up.. When the problem is somehow resloved (one never gets a coherent explanation as to what went wrong), within months the same problem reappears.. I am looking at changing banks..”

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Posted 1 year ago

“Great interest but you’ll never access your money as they only talk to you via robot & there systems don’t work”

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Posted 1 year ago

“Let fraud happen to my dead mothers account. When you make purchases on your own card they block it. Worst bank in existence.”

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Posted 1 year ago

“Spent an hour sending the images and selfies as part of the application process for an instant saver. After umpteen attempts finally got a message telling me that my application is being reviewed and I will be contacted by phone to obtain more details. Next day received email telling me my application has not met their criteria. So I called them and they said they can't obtain information on personal applications over the phone and I'd have pop into Bradford (closest branch which is a 2 hr drive). I told them where to go. Overall impression: very dodgy, unprofessional and not to be trusted with £85k.”

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Posted 1 year ago

“BROMLEY BRANCH: Coin paying in machine SCAM Over several years past experience, we have learned that this bank must be deliberately and knowingly under valuing coinage counted at the branch coin machine. Each time it happened it was reported but the shortfall was never checked and refunded. Since this machine is popular with children the scam is even more shameful. We now refuse to use the coin machine as we know we will get ripped off by the bank. The manager couldn't care less. (It's a bit like the post office scandal, deliberate but denied)”

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Posted 1 year ago

“Mobile banking is always failed to log in, i have to check to the bank again then they fix it. Now after 4 months i can't log in again it said "invalid credentials please try again" what the hek? I tried on website i got locked! Wtf?”

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Posted 1 year ago

“Tried to open a savings account online which was impossible to get through the identification process ,so traveled to Enfield branch only to be told there is not enough advisors to deal with me wasted so much time going to put my money elsewhere, no wonder the bank is in difficulties”

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Posted 1 year ago

“I see it has happened to someone else using the same bank machine in dumaguete maybe its ok for a metro atm to take 10000 peso from whoever but I do believe it is illegal and should be corrected”

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Posted 1 year ago

“Despite my expertise, I was duped into registering on their fraudulent website. They won't return the money they stole from me. They have nothing to show you when you ask to view any business records or policies. Please contact "Conceptstrd/com" if you have already fell for this or any other scam. You must get in contact with the "Conceptstrd/com" recovery company in order to submit a claim and receive payment. Their professionals will assist you in getting your whole profit and money back in a matter of days.”

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Posted 1 year ago

“I used a bank machine and ask to pull out 10000 peso as the machine kept counting money it never gave me any money said it had insufficient funds and would give me money shortly yet it never gave me any money but withdraw money from my bank account in Canada anyway. I am not sure what to do as it is a bit of money to lose.”

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Posted 1 year ago

“Terrible bank, do not ring back, do not answer emails, every time you ring you have to explain again as they appear to not keep records of calls. I am still waiting for a response after 3 weeks and 6 phone calls and 2 emails.”

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Posted 1 year ago

“Useless you cannot speak to anyone!! Impossible to use the app without magic word??!!!!?? Waste of time!!!”

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Posted 1 year ago

“Tried to open a 18 month bond. I had been a customer of the bank a few years ago and I thought there would no issues. Oh really! Status, no problem its Retired Job Title? eh? Monthly salary after tax? what! I had to fill in these fields that don't apply, why I am retired? I want to invest a lump sum, not ask for a loan. This went on with my identity documents a photo of me via the Laptap camera and them being "verified", eventually computer said "No" as the joke went and I was refused! Well done Metro Bank you just lost a lump sum that I wanted to invest with you!”

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Posted 2 years ago

“Honestly worst bank in existences they literally restricted my account because I transferred my own self £200 with an account with same name I know it’s absolutely ridiculously stupid it’s now been three weeks they don’t dare to Update me or try help me even when I go into the branch to redrawn benefits they say they need to wait for authorisation and don’t ever call me back so my time is wasted going to the bank as I can’t even redrawn benefits so basically as past three weeks and counting I have been going hungry and freezing with cold even became unwell as I can’t pay my bills or buy food because metro bank can’t sort out this bad situation they have put me under if I could sue them I would if they ever do get around to actually sorting out this problem that should not have been done in the first place I can’t wait to Leave this terrible bank”

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Posted 2 years ago

“This bank employees are very rude and unprofessional, they act they are back home I Korea.”

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Posted 2 years ago

“Very poor service at the Epsom Branch. Two staff members attending to one customer. This took place twice and when I later checked they had no staff to be trained amongst them. So this mean they all were fully trained staff. I was there for over 2 hours to access my safe deposit box. Disgusting to watch.”

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Posted 2 years ago

“My card was blocked without any notice! I can't pay for anything today!!! No explanations!! I am now in Europe with no access to my card + no access to my phone number, to calling metro bank support for help unfortunately they are not able to help, I feel like they are not qualified for help! Super unhappy with customer service outside UK 🇬🇧”

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Posted 2 years ago

“Poor system when it comes to buying a load. Even now I wasn't able to receive it yet It's ony small amount however delays might affect your customer's time and you should also hire 24/7 chat support . Customer will not waste their time to just give you a call.”

Metro Bank 1 star review on 15th October 2023

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Posted 2 years ago

Metro Bank is rated 1.5 based on 250 reviews