Metro Bank Reviews

Name: Metro Bank
Rating: 1.48

1.5 Rating 244 Reviews

11 %

of reviewers recommend Metro Bank

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1.5

Based on 244 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Metro Bank 1 star review on 12th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst banking experience mas mabagal pa sa BPI. Withdraw your USD account and Peso account kung ayaw nyo ma hassle”

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Posted 1 year ago

“Losing money to online banking is too rampant these days, and scammers are getting more intelligent. That's why getting a legitimate expert on recovery of stolen crypto is so difficult without having scam experience. Most people have been scammed several times and they give up on their funds. I’m hereby to let all scam victims know that recovery is possible when you contact the right source, am saying this because I was a victim too. Until I read a helpful article talking about recovery I decided to DM (rose__hoover__90__AT__gmail__.__com) because quitters never win, Am glad I made the decision not to give up. indeed not giving up on anything in life will always lead to a better outcome. EMAIL: rose__hoover__90__AT__gmail__.__com WHATSAPP:: +1 __660 __233 __3165.”

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Posted 1 year ago

“Metro Bank is the worst bank you could ever go with they frozen my account for seven days now with no funds and trying to run a business. It’s an absolute joke. Stay away from Metro Bank.🏦”

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Posted 1 year ago

“Had to call CS for credit card 5 times...agents literally disconnect the line...come on, I just need someone to confirm my payment”

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Posted 1 year ago

“All thanks to [rose_hoover_90_AT_gmail_._com] Who helped me recover over $98,000.00 from online fake forex and binary options investment platforms. Documenting all that has happened is very important. The world would be better if we did not have thieves and people who create scams aiming to steal from us. The best move anyone can make is to educate themselves about possible scams and the way they work because they are everywhere and to be intelligent in the decisions made by them and the information they provide. WhatsApp:: +1 660_233_3165.”

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Posted 1 year ago

“Appalling service. No help at all. No service.”

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Posted 1 year ago

“They claim that both deposits and withdrawals are possible, but I can attest from personal experience that this is never the case. Instead of allowing people to withdraw their funds after making a deposit, the scheme is to prevent them from doing so. Even if the issue is brought to the attention of the authorities, which I did, nothing is likely to be done. Please exercise caution and avoid them; I was a victim of an investment scam, so I am aware of how they operate and what it's like to lose a significant amount of money to fraudsters. Do not hesitate to report, file, and receive consultation from L I N C O X R E C L A I M. They gave me the greatest option for recovering my money, and it was well worth it.”

Metro Bank 1 star review on 2nd August 2024

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Posted 1 year ago

“This is properly the worst bank you can do business with in the United States the customer service is so bad that it makes me sick to even call them they keep you on the phone waiting for an hour all I want to do is pay my car loan with a customer rep and then when they do answer they have to give u to someone else which is a half hour wait time the are so disgusting to do business with they don’t even deserve a rating hope they go out of business or get bought out by a real bank”

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Posted 1 year ago

“Online banking app will lock your log in profile even if you just logged out and logged back in, all my log in information has been correct yet it just suddenly blocks you. Also metro bank has poor customer service”

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Posted 1 year ago

“If I could give 0 stars I would. This bank is shocking. The customer service is awful. They really can’t be bothered & sometimes have been openly rude. You can no longer transfer money between accounts without having to re-wait for a person to sit down with.. this has never been less than a 30mins wait!… just to do a basic transfer!! It is getting worse every time I go in there… avoid, avoid, avoid!”

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Posted 1 year ago

“I have a very bad moment with metro bank, I opened business accounts with them, and at the first payment from my client for a whole month of work, they blocked my account, and when I sent all the documents they asked for, they were rude and closed my account, I was shocked. I RECOMMEND AVOIDING THIS BANK FOR BUSINESS SERVICES”

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Posted 1 year ago

“not really helpful and online websites and application don't work well.”

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Posted 1 year ago

“have been defrauded of £28,000. After attempting to email their customer support team and not getting a response, I chose to seek assistance from S I M O N C H. C O M. This worked out well for me because I was able to get my stolen money back.”

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Posted 1 year ago

“Their machines count the wrong amount of money and the scales are wrong. Happend to me now 3 times! Mentioned it to the cashier and the guy behind me in the queue said the same happened to him!”

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Posted 1 year ago

“I didn’t realise how awful this bank could be until I needed to withdraw some money. The app and online banking process seem set up to thwart any access. Constant error messages. I am at wits end.”

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Posted 1 year ago

“No help at all.”

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Posted 1 year ago

“I lost my $11570 to this online broker’s Forex platform recently. I was very fortunate to meet someone who helped me get it all back. You can reach out to him through Email :(dorisashley71 (AT) gmail com) I’m sure he will help you guys too WHATSAPP: +1---(404)--721---56--08”

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Posted 1 year ago

“Customer Service are useless, simple updating of email address for online banking account takes ages for them to process and let us go back and forth to their office to sign same application but still decline due to system outdated.”

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Posted 1 year ago

“BEWARE!! Terrifying experience banking with METROBANK. I asked for bank account to be shut down due to fraud, they told me that fraud wasnt possible, AFTER this £2000 gets stolen from my bank, they have also not returned the £2000 even though i tried to stop it the previous day from happening its been almost a month since this..i have not had access to both my business or personal account since then, even though i have been in the bank for 2 hours over a week ago, they did nothing whilst i was there and just pretended to do a job, i ring them up again and again and tell me to go in to the bank AGAIN!! Which is a 50 mile round trip due to physical banks no longer existing virtually any where. It feels like this bank is purposefully targetting me at this point, as there can be no logical explaination other than this.. This banks work force are extremely under motivated and are not the sharpest bunch they all sound sleepy all the time also, and don't give a dam about you or your money and will do anything to fob you off and get rid of you without fixing any problems you have, managers are wierdly over aggresesive towards there staff also, AVOID THIS BANK AT ALL COSTS!!..currently the weekend i still have no bank and all of my money is being with held from me so i cant run my business, due to this banks behaviour!! VERY VERY SCARY, i would not wish this bank on my worst enemy. Thanks Metro, i guess you "do things differently at metro"”

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Posted 1 year ago

“The worst bank for buiseness. I Applied for a buiseness overdraft which was excepted. They took out a £200 fee Then blocked my buiseness account. Now I can't pay the wages for any of my staff . I will sue as this now looks like I'm a bad payer and it affect my firm . Don't use this cowboy company .”

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Posted 1 year ago

Metro Bank is rated 1.5 based on 244 reviews