Michael Kors Reviews

Name: Michael Kors
Rating: 1.83

1.8 Rating 157 Reviews

20 %

of reviewers recommend Michael Kors

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Metrics

1.8

Based on 157 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Michael Kors 1 star review on 11th April 2025

Debra Eaves

Michael Kors 1 star review on 4th April 2025

Anonymous

Michael Kors 1 star review on 17th May 2024

Theresa Lafata

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER ONLINE!!! After placing the order I realized it was going to be shipped to my old address so I called to edit the address or cancel completely. They simply told me I had to wait for it to ship to the wrong address then call them. Well, it is being shipped to an old address 2 hours away in another city. The person on the phone told me that’s the policy which is not because I looked up their policy. He refused to read me the policy or put me through with a manager. He just disconnected the call after being on hold for more than 2 hours.”

Michael Kors 1 star review on 3rd December 2022

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Posted 2 years ago

“It is the second time when I tried to order a product from Michael Kors Outlet Japan, and after spending hours finding some nice items and being excited to receive them, instead, I get an email from Customer Service saying that I cannot pay with a card that is not under my name. B....t! It is the first time in my life that an online store cancels my order just because I paid with my husband's card and the card is not under my name! But what if I want to pay with my company card, I cannot do this either. This is ridiculous! I don't know if this is only in Japan, but Michael Kors needs to do something about it. Terrible experience, they just lost a good client, as I was a big fan!”

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Posted 2 years ago

“Still trying to find out where my delivery is. I paid for express next day delivery however MK is passing the buck to UPS! It is very likely that I will never be buying from Michael Kors again as the delivery process is just complete shambles and no one seems to have correct up to date info!”

Helpful Report

Posted 2 years ago

“They have worst customer service. They have sent me faulty bag and then they charged me for return shipping. They ignored my email. What a shame!”

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Posted 2 years ago

“Awful customer service ! They processed my return more than 3 weeks and I still didn't receive my money back”

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Posted 2 years ago

“I purchased 2 pairs of shoes for my mum on Michael kors global. I purchased a pair of Porter Suede Boot size 40 and a pair of Gideon Logo Tape Faux Leather Mules size 40, which Ib paid nearly $800 for. I was disappointed to receive a pair of white sneakers by DHL. I have been trying to get them to send me the correct order to no avail. They keep sending us very generic responds with no proper outcome. You can see the shoes that I have received. This is appalling for such a big brand to do this to its customers.”

Michael Kors 1 star review on 26th July 2022

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Posted 2 years ago

“Terrible customer service. why are you accepting orders If you can't deliver the right product? I purchased two items online last week but received the wrong items. I have no time to return them and then engage on the phone. All I say is that I will not be purchasing Michael Kors products online, delivering the wrong products is cheating and you did it purposely, it's no mistake. AR Mississauga”

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Posted 2 years ago

“That's how horrible my shoes were after washing them for the 1st time. what poor quality. I DO NOT RECOMMEND THEM”

Michael Kors 1 star review on 10th July 2022

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Posted 2 years ago

“Terrible delivery service m, paid for express and it didn’t show Michale Kors customer service don’t care and just refund the shipping costs, terrible I missed the birthday I was supposed to gift this to, shambles! Still has not shown up”

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Posted 2 years ago

“The quality of the shoes is zero, I bought a sports shoes a few months ago from Michael kors store for $80 ( after 50% off). The leather started to tear out after 3 months. I called the customer service and they said they can do anything about it except repair it because there is no warranty. I think the name of a brand is a warranty, I am always ready to pay more money for a good brand because it supposed to be worth it . But it is so petty that such famous brand have such low quality. Don’t trust them.”

Michael Kors 1 star review on 5th May 2022

Helpful Report

Posted 2 years ago

“I purchased a purse and 4 months later the lining tore. I have several MK purses. I sent pictures at the request of Customer service (3 times). I was then advised that I needed to send the purse back for inspection. If it was a manufacturers defect the would fix the purse (Sorry, fix?) or replace (that is what a good company does). If it determined not to be a manufacturers defect they send it back with an "oh well". I called and had to ask for a supervisor 3 times and 20 minutes later a spoke with someone who said, sorry that's how it works. So to recap... I send it back (mail time 5-7 days), wait for a decision (2-3 days, wait for repair (unacceptable option)or replace (2-3day), mail my purse back (5-7 days. Not very convenient for the customer, espicially for a purse that is four months old...never again. I would never have anticipated the tear in the purse or that after 4 months I would have an issue getting satisfaction. Will never buy another MK purse again. You. need to reexamine how you treat your customer...especially the loyal ones”

Michael Kors 1 star review on 3rd May 2022

Helpful Report

Posted 3 years ago

“Received a Michael Kors watch that I purchased for a gift. I opened up the package and found the front stone is missing. Called customer service to see if I can get one from another store since it was bought at a mk store. They would not let you return it, instead, they want me to ship it back and wait up to 30 days for a refund. I paid $480.00 for a crappy quality along with the worst customer service. They do not sell quality merchandise nor do they care once they have your money. I called my credit card company right away and sent the return info and pictures. Do not buy anything from Michael Kors”

Helpful Report

Posted 3 years ago

“Michael Kors have beautiful collection but their smart watches aren't great at all: The battery has such Short live which is unavailable even for their own repair team and the customer service doesn't even compete or measured with such a high-value brand at all. I m very disappointed with MK watches and very frustrated w their repair team and their "Customer Care" team I guess what I m trying to say is: MK Smart watches may last for 12 months if you are lucky. After that, they can't help with it all should you have any problems as their equipment is suddenly outdated instead they will make you to have replacement as "kind gesture" so you pay more money. I recommend you to think twice before you purchase bcuz as great as MK is with other stuff like bags etc their smart watches aren't that compatible. My advice is do Not buy their smart watches unless you don't mind spending money for commodities with short life battery and don't mind not having any technical support from MK.”

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Posted 3 years ago

“I had a very good experience when I went to the store,but online is another story. I wanted to purchase a purse and a pair of sneakers. I put them in the basket and when trying to pay, it just freezed. After many attempts, I gave up. Next day, tried again and surprise: the sneakers were not with the same price. From 99$ the day before, they were 169$. I called costumer service & after a lot of questions of identification & letting me wait, all I got as an answer was a cold ' can't do anything about it. That's the price now.". Is this a joke? I still purchased the purse, a little more than 400$ ( I had to use my store credit)and got the same sneakers for 99$ at Browns, but I've decided to never buy again from them.”

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Posted 3 years ago

“Made an online order to Michael Kors and realized that I made a mistake with the shipping address I immediately called customer service to see if I could get it fixed and they assured me that it would be done within 24 hours my package got shipped out with the wrong address and luckily it went to my neighbours house. I would never recommend ordering from this company they have the absolute worst customer service that you will ever encounter . Save your money and shop elsewhere.”

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Posted 3 years ago

“The company is a joke. Their policy is that you can't cancel an order once it's placed. Even before it's shipped or packaged. You have to wait for the item to arrive at your house and then ship it back. Will never buy from this company again.”

Helpful Report

Posted 3 years ago

“MK YOUR PAYMENT INFORMATION SYSTEMS SUCKS GET ADVICE FROM AMAZON TECHNOLOGY TEAM ON HOW TO RUN SYSTEMS OTHERWISE OUTSOURCE YOU PAYMENT SYSTEMS AMAZON REFUSING TO ACCEPT DEBIT CARD PAYMENT FOR MK ONLINE SHOPPERS IS THE MOST IS ””RIDICULOUS”” AND ””STONE AGE COMPANY POLICY”” MK ONLINE CUSTOMERS AROUND THE WORLD HAVE PURCHASES THEY COULD NOT COMPLETE. I PURCHASE WORTH $1975.25 AND EACH TIME WELLS FARGO APPROVED PAYMENT MK ONLINE SYSTEMS REVERSES AND CREDITS THE PAYMENT INTO MY BANK ACCOUNT STREAMLINE YOUR PAYMENT SYSTEMS TO WORK PRODUCTIVELY AND ENCOURAGE SALES GROWTH”

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Posted 3 years ago

“by accident I sent Michael Kors the wrong package, they received, It on Jan 21 but they can not location it and almost a month. They keep telling me they have to wait for the warhorse to find the package. Many time I have requested a supervisor to call me and they have not. I will never buy anything from them again.I spent hundred of dollars with this company. Now I will report the item stolen and have the police deal with it now. I have waiting too long for them to do nothing.”

Helpful Report

Posted 3 years ago

“I called yesterday because my first and last Michael Kors purse has proven to be cheaply made with a $600 price tag. They refused to fix it or replace it. She then offered me an email to have it fixed myself at my cost, I asked her to email it to me since there were more letters than the alphabet in the address and still have not received that email or address from the customer service. I have an extensive purse collection and prefer to look at most of them rather than use them on a regular basis. I decided to give my fabulous Louis Vuitton a break and finally pulled out my pretty blue Michael kors purse since its never been outside yet I figured it needed a turn. To my surprise after less than a month of use and less than 2 weeks of using the strap, I found my purse on the ground of the parking lot after snapping off of my neck. I love my purses as we all do but I will never purchase another Michael kors in this lifetime. I highly recommend you spend a little extra and get Louis Vuitton, which has proven in 4 years its durability to life.”

Michael Kors 1 star review on 8th February 2022

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Posted 3 years ago

“I ordered a belt from them last 2020z it was their reversible belt. I got my item a week after and it was the wrong item and felt like a fake one. I emailed them and asked to change it. They picked it up but never had the replacement. That’s 100 dollars down the drain. Terrible.”

Helpful Report

Posted 3 years ago

Michael Kors is rated 1.8 based on 157 reviews