“Recently bought watch for my wife 400 pounds,what a pile of rubbish! runs out of charge in no time doesn’t count her movements properly,i have a garmin lasts for days on end,cost quarter of price never again”
“I have spent lots and lots of money at this store and really enjoyed their product. One encounter with customer service can ruin that whole experience. I went to the store to get a warranty on my purse. I am disabled, I walked to the store which was painful, but not their fault. I got misinformation from customer service on what they needed. They told me to go back to the store and get a picture of what they needed. I said no, why don’t they just call and get the information they needed. They do not have the capability to make an outgoing call. Right? I asked to speak with a manager, to which I was asked a ton of questions why I wanted to speak with a manager. After quite some time I was able to speak with a manager who told me get a picture of the screen from the store sent to me and then he would take care of my problem, if I sent he the receipt the pictures of the defects, a video of the purse. A picture of the little black tag inside. Then he would make it good. When I sent him all this stuff. It was no longer good, I was not able to speak to him or any other manager. Stay away ladies!!!!! Stay far Away!!!! There are other purses to be had, People who have the decency to stand behind their product. People who are kind, who treat you with respect. I would hate to think they treat people with disabilities any less kind. Being a senior and not the most able with a computer do to all the things he was asking of me. I asked for help from my Grandkids when I got home. It made me very anxious. I had to send many times.
TAKE IT FROM AN ELDERY, DISABlLED ,WOMAN STAY AWAY BUY ANOTHER PURSE. It is not worth the aggravation!!!!!”
“I ordered two purses, but one of them arrived without a belt. When I called to explain the situation, I was travelling that day and needed the purse. The person I spoke with offered to let me keep the purchase and gave me a 10% discount. I found this response to be frustrating and unprofessional. It seemed like they were more concerned with making money than providing good customer service.
I will never purchase anything from this company again nor recommend it.”
“Bought a pair of Kadence stilettos. Only wore a few times and the buckle elastic snapped and broke. MK won't do anything about it. Their product is defective PERIOD! They DONT care about their customers what so ever. I won't be supporting them no more!”
“I ordered black color. and received brown shoes. Moreover, you receive shoes that cannot be used. as if there was a nail underneath piercing your foot”
“Poor customer service. I ordered a purse for my mom and I've been trying to come in contact with a representative regarding my order (I've been sending them emails for 3 days now) and I still haven't received a response or my package... Terrible costumer service.”
“BEWARE! I never imagine to receive poor expectation coming from a luxury store brand like Michael Kors in Georgia. This is an unpleasant experience receiving one shipment not gift wrapped. The shoe appeared dirty and poorly boxed. I am stunned and disappointed, especially when this is a gift. The next day arrive my other shipment and the second pair of shoe in the shoe box was poorly packed. Terrible!
I did reach out about the first shipment with the attached photos to express my concerns and request a resolution. The form of compensation I received was the option for a ten-percent discount on the price and $5.00 refund on the gift wrap. The next day I receive my other shipment and the shoe in the box was also poorly boxed.
I don't think I will continue to support Michael Kors brand, there's so much bad reviews, I should have paid attention.”
“Awful!! I called MK today with a question. The rep. Adriana, I hope she didn't lie about her name, had no answer to any of my questions. I wasn't allowed to talk to the manager because she was busy. The rep seemed half a sleep and after every second word, she would go silent for no reason. I did not expect this service from MK at all.”
“I brought a purse in the emblem broke off and they gave me a hard time about getting it replaced..it’s still not replaced…I will not purchase anything else from this company ever!!!”
“Horrible Customer Service at Woodburn, Oregon MK outlet
We went to the MK outlet store in Woodburn, Oregon on April 29, 2024 at 6.30 pm, I had a HORRIBLE experience! I wanted to buy a bag strap, and I asked for a new one. The lady that helped me said that the one on the display is just the same! And I said I wanted the new one that not on the display (and this is very common that customers ask for new products that not on display. And even many times at a store they put the sign “display only” with the special price). I repeated to ask for the new one, and she also kept saying the same thing, that the one on display is just the same! After I insisted she reluctantly gave me the new one. I went to the cashier to pay, and I told the cashier that I want to give feed back..and you know what, she just directly went on “defensive mode” by saying that the one on display is just the same! And I said again that customers are king, and customers have the right to ask for the one not on display. And then she argued what if they don’t have the new one? I said then it’s a different case! She said again display is just the same, just like when you buy at grocery! Whattt? They compare MK store to a grocery store?? What a great customer service!! The customer service is so horrible, so rude and so defensive! We will not go back to that store again! To the owner of the store, please listen to all these complains here…”
“I don't recommend this company. I have yet to receive my order and my delivery date keeps changing. Customer service is stuck on repeat, USPS has said they haven't received the package, and MK's rep is saying they have. Haven't had an update on the package since 4/6/24. Totally unprofessional, I will never order from them again.”
“I buy this bag last year. I have been use for a couples time because is yes for special occasions but las times I seed the bag is star ripped off on buttons sidelying and the is for life because is lather but is no strong enough..”
“I purchased multiple pairs of shoes one pair the sole is coming off of a brand new loafer and MK is refusing to fix it or replace it. I will not be purchasing their products on the future. I have an extensive line of MK products purses & shoes. I purchase a MK watch for Christmas for my fiance' but I'm finished with their product. There Site is NOT allowing me to attach the picture.”
“Worst return I have ever experienced. I know more then the representative. She insisted I had to return to FedEx because it was sent that way. I told her it is always Ups. She insisted it had to go to FedEx. We drove 30 miles out of our way round-trip to be sent to UPS 2 miles from our house. When I contracted customer service to tell them my experience they presucceed to tell me it is always UPS. Really! I told your representative that and she insisted they changed and sent me a ups label to use at FedEx. I will never shop MK again. They no longer have the customer service or quality! I wish I could give them a negative 0.”
“The quality of the product is shameful. This is the second purse I purchased, where the handle is ripping after only few months. This is WALMART quality.
The first instance was couple of years ago, and I just let it go thinking it is a fluke and I wasn't going to make a fuss about.
Unfortunately, I purchased another purse just six months ago and after it started looking the same way as the first bag, I decided to contact the company. After sending them pictures and proof of purchase, I was notified that I will have to ship the purse to them for inspection. They wanted to see if it can be repaired.
By the way, I would have to pay for the cost of shipping! Why? It is their faulty product that needs to be repaired.
The long story short: I WILL NEVER BUY MICHAEL KORS PRODUCTS AGAIN.
That is not how good business is handled. Reputable companies stand behind their products; this company is not one of them.”
“I purchased a MK neck chain around August last year from a well known retailer. Few months later the clasp for it suddenly broke.
I got the 'Michael Kors 14K Rose Gold-Plated Sterling Silver Cluster Necklace MKC1543BH791' (with matching ring) from the retailer. I loved the set so much that I looked for and bought matching earrings and slide bracelet from an online retailer.
I contacted MK now about the broken clasp and let them know about the cheap quality of the clasp.
MK responded by saying I did not buy from them or their authorised MK shops so nothing they can do about it
I'm surprised by MK's response. They should be more concerned about the MK material quality.
I also contacted shop I bought it from to let them know (waiting for their response). Based on this experience and cheap quality of product material, I'm never purchasing an MK product (not that this will matter to MK anyway).”
