Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

Company Reviews

Questions

Metrics

2.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Missguided made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Missguided 1 star review on 4th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm so upset and angry, my very first order of missguided after waiting for weeks and weeks and weeks LITERALLY WEEKS for 1 ITEM to restock. so finally that item came back in stock. First of all my boyfriend pay for this item with his bank, because it was a little birthday gift from him for me. everything went fine. Then i received a conformation email about my order, i always check the email because of my address well i found out they missed my address number.. They had my address street name but forgot the numbers of my address, so i emailed the customer service. I got a poorly email back saying they can't change the address i have to log in my account and change it. So i did. (which is weird because i've never had problem with other stores before if i emailed them about my address they said always we will change it directly). How ever.. later i received and email because the PAYMENT has made DID NOT MATCH UP WITH THE 'ACCOUNT' SO THEY ASK FOR MY ID TO CHECK MY ADDRESS .. first of all my ID AND PASSPORT DO NOT HAVE MY ADDRESS IN IT. THEY REFUSE TO SEND ME THAT 1 ITEM BECAUSE THEY WANT PROOF OF MY ID FIRST. ARE YOU SERIOUS?????? MY BOYFRIEND PAID FOR THAT SKIRT SO WHAT? IVE NEVER HAD PROBLEM WITH THAT BEFORE UNTILL NOW AT MISSGUIDED.. RIDICULOUS ISN'T IT? FOR ONE ITEM COST UNDER $20.”

Helpful Report

Posted 10 years ago

“Just purchased some clothing, one item was on sale for £20. Once purchased they charged me £39.99 for the item. This is false advertising, i contacted them and they only say that "We have checked our Missguided website and confirm that "Lena Oversize Cocoon Coat Mustard" is £39.99. Please accept our apologies for any inconvenience caused." They say this but the item still states that it is £20... RIDICULOUS http://www.missguided.co.uk/catalog/product/view/id/136552/s/lena-cocoon-coat-mustard/category/1589/”

Helpful Report

Posted 10 years ago

“Poor delivery service,”

Helpful Report

Posted 10 years ago

“Do NOT order from this company. Their customer service terrible. They shipped me the wrong sized dress and are trying to stick me with return & receiving shipping expenses for their error. Trying to get the issue rectified is a nightmare and I honestly wish I'd never bothered ordering a dress from them. I wouldn't recommend anyone order anything. Find another retailer who will own up to their mistakes and work to correct the issue. At this point I am proceeding with legal action against the company for false information supplied to have me pay more $$ to receive the right item.”

Helpful Report

Posted 10 years ago

Helpful Report

Posted 10 years ago

“DO NOT ORDER ANYTHING FROM MISGUIDED - THEY DO NOT DELIVER!”

Helpful Report

Posted 10 years ago

“I've waited 2weeks to receive my refund and I'm still waiting! Oh when you use the returns label inside the bag they deduct money from you refund because you've used it how disgusting!! What is the point in putting the label inside! I will not be ordering from here again I'm disappointed..”

Helpful Report

Posted 10 years ago

“Customer service? WHAT CUSTOMER SERVICE? This doesn't exist at missguided. That's all I have to say. Absolutely hate this company!!!!!!”

Helpful Report

Posted 10 years ago

“This rating is purely for "customer service" as I have previously purchased products from missguided and they were good quality at discounted prices. However on this occassion I puchased twice during a sale period. On the second occassion two separate items I purchased were both advertised at $10 AU, however the prices changed once I was at check out and I was charged the full price for both items and a later discount was applied on the overall price due to a sale. I contacted customer service by email and was basically told that missguided COULD change the price of any item when ever they wanted, basically consumer grabbing tactics because of course I would be more inclined to fall in love with an item and to make a purchase if it was advertised at a cheaper price. I have shopped online for years and this is the first time I've come across this problem. Its disappointing for a store which does actually have decent quality clothes to respond to the problem this way, in essence what they said was it was advertised for that sale price but in the time that you clicked on "buy" it had reverted to its original price. Its as though you purchase an item from a store where it is clearly displayed to be on sale but scans up for full price, normally the store sells you the item of yhe discounted price because that is what was advertised & only fair to the customer. I recieved no refund for the price difference and I am less then impressed. Further the following day, one of the items was again placed on discount for 50% off, which woukd have still been cheaper then the price I paid... In terms of online shopping experience and customer service, I recommend that you shop at other reputable online stores that dont change their prices at checkout. There are many other online stores who are far more transparent with pricing, who provide decent quality clothes, faster shipping and decent prices.”

Helpful Report

Posted 10 years ago

“Missguided are the worst online shop I have ever come across! Prices don't match the quality, clothes are made out of such poor fabric its disgusting! I have purchased 2 dresses from the website, but when I opened the parcel I was very shocked of how different they looked and that on the website one of the dresses had a belt on, but unfortunately it didn't come with the dress even though the dress itself was expensive enough and I didn't know that until I got it. Overall I had to send them both back and obviously Missguided wouldn't be Misguided if they wouldn't charge you £2.50 for returning clothes.”

Helpful Report

Posted 10 years ago

“NissGuided Review...Tomorrow makes it a month since I've placed my order and I have yet to receive anything. Not Happy”

Helpful Report

Posted 11 years ago

“A company called missguided is rubbish at customer service .. be warned they fail to send goods but take money without any problems”

Helpful Report

Posted 11 years ago

“Missguided have the worst customer service!! I've had loads of bad experiences with them! They should refund you all postage!!”

Helpful Report

Posted 11 years ago

Missguided is rated 2.7 based on 1,069 reviews