Shabby. Reviews

Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.88

3.9 Rating 1,164 Reviews

72 %

of reviewers recommend Shabby.

Company Reviews

Questions

Metrics

3.9

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

Contact@Shabby.co.uk

Location:

Unit 7, Trafford Moss Road, Manchester,
Unit 7, Trafford Moss Road, Manchester
Stretford
M17 1SQ

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Shabby. 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bonjour c’est ma deuxième commande que je reçois cassé Et je suis vraiment en colère j’ai pas eu de chance avec ce site Merci de faire le nécessaire El hachimi hind 8 rue carnot 78130 les mureaux Numéro de commande : 150035276 Date de commande:8/10/2020”

Helpful Report

Posted 4 years ago

“hi placed and order over a month ago and goods still not arrived - no emails no replies no refunds nothing - i think they must have gone out of business - they were happy to take my money would never ever use this company again or recommend it to anyone”

Helpful Report

Posted 4 years ago

Thank you for your review, I can see a member of our customer services team has contacted you in regards to this so we can have your issue resolved as quickly as possible. We are currently working with reduced staff due to the current COVID restrictions but I can assure you that we are running as normal and asking customers to please allow 24-48 hours to receive a response due to staff working from home during this difficult period. If you can please respond at your earliest convenience so we can ensure your issue is resolved. Kind Regards, Shabby Store x

Posted 4 years ago

“I wouldn’t even waste your time ordering on this shame of a website... they make out they are refunding their customers and you don’t even get the amount sent back to your account... just fobbed off with poor customer services auto reply emails.. I will do everything in my power now to destroy this company by telling people to stay clear... nothing but con artists.”

Helpful Report

Posted 4 years ago

Hi Danielle, Thank you for your review. I can see a member of our customer services has contacted you in regards to this and resolved your issue. We are currently dealing with unforeseen delays due to the current COVID situation and we are keeping customers updated as quickly as possible. We apologise for the inconvenience this has caused but we have resolved your issue promptly. Please do not hesitate to get in touch if you require anything further. Kind Regards, Shabby Store x

Posted 4 years ago

“If I could give no star at all.... I would. I ordered an item since March 2020, nothing was received and they have refused to refund me. I have written several times asking for a refund which has been totally ignored. I have record of several email communication to shabby store and the last response stating that I will be refunded in 5 days. This was at the start of October. Today is the 31st October and nothing has been refunded. Please do not buy from this store!!!!!”

Helpful Report

Posted 4 years ago

Thank you for your review, we do apologise for the issues you have experienced surrounding your order. We have been working with a reduced work force due to the current COVID situation so we are working as hard as we can to resolve customers issues as quickly as possible. I can see a member of our customer services team has been in touch and resolved your problem but please do get in touch if we can be of further assistance. Kind Regards, ShabbyStore

Posted 4 years ago

“I ordered a vase and some succulents in June. Not at any point did the website let me know that the vase was not currently it stock - only when the order came with just the succulents did I find this out. The vase, I was told, would come back in stock in October - they still took the payment back in June, and I am still (nearly November) without a vase and with no email to let me know when I can expect my delivery. The vase was expensive and I think this is one of the worst retail experiences I’ve ever had. Do not use.”

Helpful Report

Posted 4 years ago

Hi Jessica, Thank you for your review. We have unfortunately experienced unforeseen delays previously due to the COVID situation but I can confirm our supply channels are now back to normal. We apologise this has affected your order and I can see a member of the customer services team has been in touch to resolve this for you. Please do get in touch if you require further assistance. Kind Regards, ShabbyStore

Posted 4 years ago

“I ordered the Gold Elephants head back in early September. I contacted this company to be told that the item will be in stock Mid October. When I had had no furthur update from this company I phoned them only to be informed that the gold elephant wall mounting would not be in stock till early December . BUT THEY ARE NOW CLAIMING MID DECEMBER . Quick to take payment but not quick to send goods . Yes I am aware it was a preorder but does it really take up to MID DECEMBER go get my purchase . Appalling service . Been advised to contact Martin Lewis with regard to this as judging by reviews on here they dont seem in the least bit interested. Yes , I spoke to someone on the phone . Did she seem interested ? NO !!!”

Helpful Report

Posted 4 years ago

Hi Maria, Thank you for your review. Unfortunately we have dealt with unforeseen delays due to the COVID lockdown affecting our supply chains but we are pleased to confirm they are now back to normal. We apologise for the inconvenience this has caused but I can see a member our customer services team has been in touch to resolve your issue promptly. Please do not hesitate to get in touch if you require anything further. Kind Regards, Shabby Store

Posted 4 years ago

“Cancelled my order due to it not being in stock in September . Still no refund . I’ve emailed loads , but they just keep saying it will be refunded by the end of the week. I had a funny feeling about ordering from them . Should have gone with that .”

Helpful Report

Posted 4 years ago

Hi Cheryl, Thank you for your review. I can see a member of our customer services has contacted you in regards to this and resolved your issue. We have previously dealt with unforeseen delays due to the COVID lockdown but we are please to confirm our supply chains are now back to normal. We apologise for the inconvenience this has caused but we have resolved your issue promptly. Please do not hesitate to get in touch if you require anything further. Kind Regards, Shabby Store

Posted 4 years ago

“I ordered a an item from this company and was told by them it would be delayed for too long to br used as the intended gift. Good God! Trying to get my money back from these people was like trying to find lost Inca gold! Excuse after excuse after excuse. I eventually had to go through a recovery process to get it back - SIX WEEKS LATER!! Be very very wary if any dealings with them. They are really dishonest untrustworthy.”

Helpful Report

Posted 4 years ago

Thank you for your review Louise, I can see a member of our customer services team has contacted you in regards to this and your issue has been resolved. Please do not hesitate to get in touch if you require anything further. Kind Regards, ShabbyStore

Posted 4 years ago

“Je suis vraiment déçu de ce site j’ai reçu mes boîtes avec des défauts j’ai demandé un remboursement ça fait cinq mois il n’a jamais été fait je recommande pas ce site TR : Numéro de commande 15976808986457”

Helpful Report

Posted 4 years ago

“Very bad and pathetic service ! I ordered a pair of jewellery box in March 2020 , didn’t receive my delivery and been told because of COVID the delivery is delayed . Then after 5 months 4 and half weeks ago they said it will still take 4 weeks atleast and whether I want to wait if not , I emailed to them 4 weeks ago that please cancel my order and refund my money and it’s been 4 weeks now they didn’t even reply and not even refund my money . Must say extremely bad service and will not recommend to anyone . Very disappointing !”

Helpful Report

Posted 4 years ago

Thank you for your review, I can see a member of our customer services team has contacted you in regards to this. If you can please reply at your earliest convenience. Kind Regards ShabbyStore

Posted 4 years ago

“This company hold onto your money if the item you order is out of stock. I ordered some jars in August and have not had delivery of the goods and my attempts to get a refund via email & telephone have gone ignored. I am now pursuing this with my bank. Do not order from this company”

Helpful Report

Posted 4 years ago

Thank you Heidi, I can see a member of our customer services team has contacted you regarding this issue if you can please respond at your earliest convenience. Kind Regards, ShabbyStore

Posted 4 years ago

“Ordered a table weeks ago numerous emails phone calls only one response which said they would give me 10% refund as table delayed so far no refund no table and no contact dispute more emails being sent .wondering if they are closing 🤔”

Helpful Report

Posted 4 years ago

Thank you for your review Jacqueline, a member of our customer services team has emailed you regarding this issue if you can please at your earliest convenience. Kind Regards, ShabbyStore

Posted 4 years ago

“Made an order 19 days ago after winning a competition on insta gram.. no sign. Was told I’d be emailed within 24 hours with shipping info (excluding two items which are now out of stock!) I’m gathering because they’re taking so long! I’ve still heard nothing. So disappointed.”

Helpful Report

Posted 4 years ago

Thank you Georgia, I can see a member of our customer services team has emailed you regarding this so if you can please reply at your earliest convenience x

Posted 4 years ago

“I am still waiting for an order to be delivered. I have emailed with no response and rung customer service who said they would ring me back with details of dispatch and that was 2 days ago! Still waiting for the call.”

Helpful Report

Posted 4 years ago

Hi Nicola, Thank you for your review. We currently have a reduced workforce in our office due to the current situation who are working as hard as they can to keep customers updated. Please accept our apologies for the delay in advising you of the dispatch time. I can see a member of our customer services team has been in touch with you and resolved this immediately but please do not hesitate to get in touch if we can be of any further assistance. Kind Regards. ShabbyStore

Posted 4 years ago

“Ordered 2 Items in May 2020. Nothing was delivered after 1 month. Poor customer response. I allowed one more week and requested for refund as I no longer needed the items. They sent 1 item immediately eventhough I asked them not to and told me that the other item is no longer available after 2months wait and informed me that It will be refunded. It's now 10th September 2020 and I still have not received my refund. Stay away from this company . I want my money back!”

Helpful Report

Posted 4 years ago

Hi Sepi, Thank you for your review, I can see a member of our customer services team has emailed you in regards to this if you can please reply at your earliest convenience x

Posted 4 years ago

“Awful Awful Awful Customer Service, products are great, IIIIFFFFF you ever receive them. They wont communicate with you, will fail on delivery multiple times, wont give you a refund. Simply do not order from this company!!”

Helpful Report

Posted 4 years ago

“Poor communication, 2 promised deliveries where the item did not arrive. Certainly wouldn't order anything from this company.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are currently working with a reduced workforce in both our office and warehouse due to the current situation which has affected our dispatch times slightly. We apologise sincerely for the lack of updates you have received, our customer services team are working as hard as they can to ensure customers are responded to as quickly as possible during this difficult time. I can see our customer services have resolved your issue immediately but please do get in touch if we can be of further assistance. Kind Regards, ShabbyStore

Posted 4 years ago

“I have ordered a bom bom jar back on the 19th of May we are now in September still haven't heard anything about my jar I have paid for it just so disappointed with this company altogether I will never order anything I think it's disrespectful to the customers I have asked for a refund hopefully I don't need to be calling very very disappointed”

Helpful Report

Posted 4 years ago

“Please do not order from this website. I have not received my order for around a month and no communication. The phone line is dead and office is closed. This company doesn’t appear to be running anymore and have left their website open for orders.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I can see a member of our customer services team has emailed you regarding this matter if you can please respond at your earliest convenience x

Posted 4 years ago

“I have now been waiting 7 weeks for my order ...cant get hold of customer services and cant get a reply on email ...shocking customer service imho .”

Helpful Report

Posted 4 years ago

Shabby. is rated 3.9 based on 1,164 reviews