Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

“First time i have had it done and i am happy with it Kind Regards Margaret”

Hi Margaret, Happy to hear you are enjoying your Mobile Outfitters products! Thank you for sharing your Review.

“I am not sure whether this website is related to the store in Malaysia (located in Sunway Pyramid shopping centre). The workers at the centre has no manners. Previously the clear coat protector was advertised as free replacement but Now they have started to impose RM 3 per surface. I went to replace the back portion of my iwatch cos the sides came out after 3 months. I brought a receipt which Stated free 2 Times for the surface charge. I asked the guy specifically whether it is free 2 Times, I showed him the receipt and he said Yes. Previously when I newly did this I was told that no original receipt needed as u can capture your receipt in your hand phone n show when needed. So I left it there for a good 4 hours cos he claims they have a lot to do. Fine. I came back n the lady now said I need to pay RM6 which I ask why. The guy now changed his story saying I need to bring my original receipt for the 2 Free surface replacement. They showed me their dissatisfaction & loudly said “if you don’t want to pay then I will pay from my own pocket”.On top of that I have replaced my iPhone X & iPhone 6plus before this & nobody inform me that I need to bring the original receipt to claim the free 2 Times. So I paid & left. This is my worst customer experience ever. If he had told me earlier that I need the original receipt I would have brought it cos I have it. Duh!”

Helpful Report

I am so sorry about your experience in Sunway Pyramid Shopping Centre, Malaysia. I’d love to further assist you, but I will need specific details like name, receipt, order number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! I look forward to hearing from you, Sincerely, Millie Bissell Customer Happiness Assistant

“Absolutely shocking customer care!! The clear coat literally fell off my phone within 2 hours, returned to have a repair and the same thing happened. I hardly use my phone so not mishandled. I was extremely dissatisfied and when asked for a refund - including sending an email with photographs..all I got offered was a replacement coat...with the stall at Braehead being over 20 miles this is NOT convenient. SO my message is: DO NOT even consider purchasing this product. POOR QUALITY. OVER PRICED. VERY POOR CUSTOMER CARE. SAVE YOUR MONEY.”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Just got my brand new sony Xperia xz premium done in livingston with clear coat initially had a few problems but they did get resolved good communication and customer service 👍”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“I got my daughters phone covered a year ago with clear coat. The front of the phone peeled off. I was told at the stall in Braehead that when I didn’t have the piece that came off they wouldn’t replace it. They never mentioned this when they said life time guarantee. My daughters phone is now not working- not related to protection but I feel this new phone should be covered for me when the coating was off the old phone.”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Had an issue with the case. Explained the situation to the staff at Leeds Trinity and all was sorted. Cheers guys!”

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“Had my iPhone X covered with the fusion protective paid £50 they said lifetime warranty, within 3 month cover comes off Went the stall in intu Watford, they asked me to pay £12.99 to fix it again asked them it’s on life time warranty why should I pay?? Please don’t wast your money It’s useless”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Good service happy with product”

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“I went to Mobile Outfitters in Leeds Trinity Centre to get my iPhone X fully protected. I was really impressed with the customer service and how friendly the staff were. I will definitely recommend this to my friends and family in the future.”

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“Having successfully used ClearCoat products before, when I got my new phone I made a point of taking it to the Edinburgh Gyle kiosk to get covered. Unfortunately it 'bubbled' and burst in less than a month and when I went back a week or so after (earliest I could manage) to get the cover replaced the kiosk was gone! I contacted the UK Office to let them know I wasn't in a position to go to a different branch and requested a refund. They initially outright refused, insisted I had any consumer rights in the circumstances and then advised that I could only get a refund from the Gyle kiosk manager or by going to another branch. Thankfully having now publicised the problem the issue was picked up and promptly, helpfully and efficiently resolved by US Customer Services and I'm optimistic the UK division will get the appropriate feedback so that if any customers find themselves in similar situations they won't face the same problems.”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Expensive and waste of money stay away!! Had both my phone and my wife's phone covered with the fusion protective covers and bumpers costing us $250 for both phones. Only two weeks in my wife dropped her phone on floorboards inside the house. The screen protector shattered in two corners and was peeling. I love how the video demonstration shows a man throwing the phone on the concrete 5 times with hardly any mark on it (what a load of S*** ) We took the phone back expecting it would be replaced and warranty especially when it is clearly stated in the warranty under peeling! However to my surprise the most disappointing part of the experience was the service we received when we returned. We were served by a young man who said let me check this for you. He quickly showed the phone to the manager Michelle who pulled down her glasses looked at the phone for one second and whispered instructions to her employee. She then pulled up her glasses glanced at my wife and looked down to continue working. The employee then told my wife this is not covered under warranty and it will cost you 50 dollars to replace. Firstly what kind of owner manager of a store would act in such a way that is rude disrespectful manner. These covers are no better than your cheap Chinese glass covers that you can buy for 15 dollars. In fact I had my last 15 dollar cover that i dropped 3 times and it had no damage at all. My advice- stay away waste of money it shatters if you drop it and as I explained the customer service was a disgrace from the manager. I must say the employee was respectful and only following Michele's instructions. I hope your consumer realises the truth behind what I believe is a scam, that the product is different to what you bang with the hammer v the product you sell. I am sure the ACCC would love to investigate further.”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Easy applying and geat serivcce”

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“iPhone 8 done since it's all made out of glass was recommended by the telephone shop 3 they seem really happy with it in there phones and I have had it over a week now and really impressed”

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“This is a big scam. The screen protectors scratch and do not self heal. In addition, they do not offer any refunds even if their product is defective. I know having spoken to the 'off site manager. They may replace the screen protector but no refund is ever offered. Looks ok when first put on but scratches and marks very easily and definetly does not self heal. Would recommend all to give this brand and company a miss.”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“The stickers gets scratched from day one. Extremely expensive for something with low quality. I got my money back but the guy was rude and his reply was "of course it will be scratched. It is a sticker".”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Excellent service”

Helpful Report

“Don’t waste your money. Peels off and makes the phone slippery. The screen just doesn’t feel good with this film on it. Really expensive mistake.”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Great product.”

Helpful Report

“Very professional staff compared to the Gyle kiosk-staff were very informed about all products and the girl who installed my phone had years of experience and it was a perfect job. I was very impressed compared to my last experience as I was not going to continue using this service but Livingston has changed my mind about this and have now gained a loyal customer. My phone looks great. Thanks”

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“Skin for a phone no one else sold”

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Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Mobile Outfitters Reviews