Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St, Suite 106, Philadelphia, Pennsylvania
Rating: 4.43

4.4 Rating 5,494 Reviews

86 %

of reviewers recommend Mobile Outfitters

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-383-1656

Email:

help@moutfitters.com

Location:

3901B Main St,
Suite 106,
Philadelphia
Pennsylvania
19127

Write Your review

Tell us how Mobile Outfitters made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your service was awesome in the binging i was issue but issue was solved in a 2 working day you guys are did fantastic job I appreciated your response I highly recommend outfitters mobile.”

Helpful Report

“I am extremely disappointed with my I-phone 11 wrap which cost £60.00 as after only two months the front film lifted and completely came off. I was out of the Country and did not have the Mobile Outfitters terms and conditions so I just disposed of the plastic film and contacted Mobile Outfitters on my return. This product isn't really fit for purpose if it doesn't last longer than 2 months and even though I have my receipt and a bank statement showing the transaction I have been advised that my warranty is not worth anything as I have disposed of the film. I still have the film on the back but my screen is no longer protected. They have advised that I will have to have all of it recovered at a cost of £ 60.00 less 15% good will discount. I find it hard to accept that they really expect me to pay a further £ 42.50 and so if I was you I would NOT bother with this expensive con and buy a decent phone cover (note I used the Bull Ring at Birmingham)”

Helpful Report

Hello Tracey, Thank you for reaching out to us here at Mobile Outfitters USA. We will be more than happy to assist you. Any customer can at anytime reach out directly to us via email at help@moutfitters.com We look forward to hearing from you so that we can assist you further.

“I absolutely love the Anchor cable. The extra long cord has been so helpful when wanting to charge our iPad in the car while my daughter is watching it in the backseat.”

Helpful Report

Hello Mia, That is great to hear! We are happy to know that the entire family is benefitting from the features of our Anchor cable . Thank you for being our customer and sharing your feedback with us. Happy charging!

“scam.. purchased for like $65 on company CC. not even 1 week later it started coming off.. --went back and they would not honor the warranty. So i submitted a fraud report to MasterCard saying these guys took money from my buisness creditcard. there a total scam”

Helpful Report

Hello there, We were informed that our customer service helpdesk is currently in contact with you and are assisting you with a resolution. Our apologies for the inconvenience and please let them know if you need anything else. They are always happy to help. If you need it again their direct email is help@moutfitters.com

“i have the anchor charger, fusion bumper, and screen protector. By far the best charger I have. Fast charge, the cable is long and strong, and even after months of constant use the tip still attaches tightly onto my phone as it did the first day I used it. The bumper and screen protector brought my phone back to life. Looks like I have a brand new phone and it does the job!”

Helpful Report

Hello Savon, We appreciate your feedback and we are so glad to hear that you are enjoying your Mobile Outfitters products. It makes us happy to know that our customers are happy! Thanks again for being our customer and posting your review.

“Love my new anchor cables! Durability and functionality at a great price. Super happy!”

Helpful Report

Hi there, Awesome! Glad to hear you are enjoying your Anchor charging cable. We appreciate you taking the time to post your review and thanks for being a Mobile Outfitters customer!

“Love my cable, always have had issues with cables breaking in the past or not recognizing as a real product. This is definitely the right choice for the kinda crazy stuff most of us do with our cords. I can tell I’m going to have this cable for a long time. I really appreciate the length too, so annoying when a cable is too short! Everyone at the company seems to very eager to help as well.”

Mobile Outfitters 5 star review on 4th February 2020

Helpful Report

Hi Perry! Thank you for sharing your feedback with us. We are always happy to hear stories like these. So glad you are enjoying your Anchor charging cable by Mobile Outfitters. If you ever have questions or need assistance you can reach out to us directly anytime at help@moutfitters.com Our team is always happy to help. Thanks again for being our customer and posting your review!

“Fantastic products and even better customer service. I have the Fusion Bumper and Fusion screen protector on my iPhone and love them!”

Helpful Report

Hi there! We do our best to provide our customers with great service. I'm so glad we were able to provide you with that. Also happy to hear you are enjoying your Mobile Outfitters Fusion products. We appreciate you taking the time to share your positive feedback with us.

“Love the streamlined look with full protection, so many compliments!”

Helpful Report

Hi Rhondalish! That is great to hear. We appreciate your feedback. Thank you for being our customer and thank you for posting your review.

“I have the Fusion Bumper and Fusion screen protector on my iPhone and could not be more thrilled with the look, feel and unparalleled protection that they provide. I have always needed bulky cases to protect my phones and screens from breaking, but the Fusion Bumper and screen protectors have allowed me to finally enjoy the look and feel of my phone without compromising its durability.”

Helpful Report

Hi there! Thank you so much for taking the time to share your positive feedback with us! We are always happy to hear that our customers are enjoying their Mobile Outfitters products. Thanks again for posting your review.

“I recently purchased an Anchor cable that the company touts as being the World's Strongest Cable. It's true. The torture that I've given my cable is crazy, and it stood up to all I could give it. Congrats and thanks for building a cable I can really count on. My advice...spend the money, you'll be glad you did.”

Helpful Report

Hi Ann, That is great to hear! We appreciate your feedback and are delighted to know that you are enjoying the Anchor charging cable by Mobile Outfitters. Thank you for posting your review.

“I've had the screen protectors before and the only problem was that I needed it redone every month. I then changed phone and got a screen protector put on the front and back, which despite making the phone "indestructible" I have managed to crack the screen, so definitely not worth the purchase. To make things worse the store I got it done at has since closed and I now have to travel into central London for the closest one”

Helpful Report

Hello! Thank you for your review. We appreciate your feedback and we are sorry to see you were disappointed in your purchase. Please reach out to us directly by email at help@moutfitters.com we would like to assist you further. Again we apologize and hope to hear from you soon. Thanks.

“Do not purchase this product. The marketing is misleading. It does not protect a face drop from 3ft let alone the 20ft they say. The after care service is about the worst experience you will ever have. They are dismissive and will not do the right thing, which is one apologise for this happening. There has been no offer of a goodwill gesture. They would not give me back my original clear coat as they said it was theirs!!! And to add insult to injury would not waver the £12 for the new coat they had just put on and said I would have to try and claim it back from customer service!!!!! Who are appalling to deal with. Take your chances on a £5 one off ebay. They WILL not engage in communication over the phone. All done by email only 😡”

Helpful Report

Hello. Thank you for reaching out to us here at Mobile Outfitters USA. We are sorry to hear that you are disappointed. Please reach out to our helpdesk in the USA directly via email at help@moutfitters.com Provide us with your name, name and address of the kiosk you visited along with a copy of your receipt. Our team will be happy to assist. We look forward to hearing from you.

“With the police WAS ASSAULTED WITH POLICE INVESTIGATION Mobile outfitters in Hammersmith Broadway. Manager in the store: Started shouting at me calling me a f...ker Grabbed my wrist in public on recorded cctv. And started threatening that if he finds me outside I’ll see what will happen. It all started when I went to purchase a new cover for my iPad. I was uncertain on the model and I stated I think it’s 2016 but let me check. While checking he started printing the 2016 cover making errors during printing and calling people. I said are u sure it will be the fit for mine. He replied yes. In the end I noticed it was not the correct one and I told him for £75 pounds I would like the correct one. At that moment he got very angry started shouting and then told me what do u want me to do? At that moment I said look I don’t trust you to proceed and not happy with the service I would just like my iPad in which he continued to yell and grabbed my wrist. Immediately after he took my iPad and locked it in a draw and said I’m not giving it back to you until you pay me. I asked for the manager he said he was the manager. ( which was shocking for the service that I had) I asked for his supervisor in which he said there was no one else and eventually called the owner. I manage to get the owners number through google and called him. Owner asked me to pay and speak to me tomorrow to resolve the issue and if I’m not happy to offer a refund. The “manager” then applied the cover even though I said 3 times after the call I don’t want it and he told me I have no choice. Moving forward he applied the correct back with force (as he told me I had no choice) And offered me a £15 discount as the front was not done due to me insisting I don’t want him to do anymore I don’t feel comfortable. The back was also done badly with it peeling off. Since I was promised to settle it tomorrow I just wanted to go. In the end the manager had the audacity to ask me to apologise. Next day owner tried to offer me coffee and insisted to put on a new full cover at a discounted price. When I said I don’t want to have anything to do with the company and I want them to take the back off and offer a refund. He refused saying they don’t offer refunds and it would be coming out of his pocket. He then said needs to investigate how to go about it. Even though I was promised a refund if I’m not happy via the phone and on top of that forced to pay for somthing I didn’t want. This has been passed to the police as an assault case. I was so happy I was going get a cover only to be assaulted and shouted at”

Helpful Report

Hello! We are so sorry to hear of your recent experience. In regards to the customer service you experienced at the location, we want to sincerely apologize, as that is unacceptable behavior. Please contact us directly at Mobile Outfitters USA to our helpdesk via email at help@moutfitters.com We will be more than happy to help you. Again, our sincerest apologies. We hope to hear from you soon so we can further assist you.

“Do not be fooled, after many insistences have convinced me to buy a Fusion Full Iphone XR shield total cost € 89.70 guaranteeing that the product warranty would be for life, it was enough to keep the receipt, the bag and in case of assistance bring the documentation attesting it. today I went to have the glass cover and the bumper re-installed but I discovered that I should have brought the two glass covers and the bumper, it was a pity that the assistance did not return the front one. result I should have paid to put on the glass cover. What a shame.”

Helpful Report

Hello! Thank you for reaching out to us here at Mobile Outfitters USA. We are sorry to hear of your recent experience. We are more than happy to assist you. Please contact us directly at Mobile Outfitters USA to our helpdesk via email at help@moutfitters.com We will be more than happy to help you. Hope to hear from you soon.

“I did write to this email! See the screenshot attached below! Reply to my emails!”

Helpful Report

Hello Sadaf, We will reach out to you from the USA. The email you are showing was not from our office.

“This is insane! Unbelievable! Why don’t you write back to me by answering my emails, You have my email address! I did write to you to the email you provided below! I did send you all the documents including my purchase receipt as well as all the videos of the conditions of the phone you damaged! But No one replied! It’s funny how you respond to my review faster than responding to my emails to solve the problem you caused to my phone! The Hammersmith branch simply damaged my phone and no one has contacted me yet!!!!”

Helpful Report

This is a review website. You are reaching Mobile Outfitters USA. please email us at help@moutfitters.com directly. This is the only way we can assist you. We look forward to your direct email. Thanks.

“Awful!!!!!Miserable!!!! Keep Away from this shop at all cost!! they damaged my phone, their liquid glue penetrated inside my phone and it resulted in damaging my camera and the home button!!! my phone got destroyed with their bad service, not only they didn't compensate me, they even ignored my calls! I even got blocked from their WhatsApp! miserable customer service! Their head office didn't help at all as well, I tried to contact them hoping they could help, sending them all the videos and supporting documents of my damaged phone, but they simply avoided to get involved!!! horrible experience, awful service and product, and miserable customer service!”

Helpful Report

Hello Sadaf, We responded to your first inquiry. Please contact us directly via email at our helpdesk it is help@moutfitters.com We look forward to assisting you further.

“Awful!!!Miserable!!!! Keep Away from this shop at all cost!! they damaged my phone, their liquid glue penetrated inside my phone and it resulted in damaging my camera and the home button!!! my phone got destroyed with their bad service, not only they didn't compensate me, they even ignored my calls! I even got blocked from their WhatsApp! miserable customer service! Their head office didn't help either, I tried to contact them hoping they could help, sending them all the videos and supporting documents of my damaged phone, but they simply avoided to get involved!!! horrible experience, awful service and product, and miserable customer service!”

Helpful Report

Hello Sadaf, Thank you for your review. We appreciate your feedback and we are sorry to hear you were disappointed in your purchase. We would like to further assist you, however we will need specific details like location name, receipt, order number, product information etc. Because we will need this confidential information and want to respect your privacy, please reach out to us directly at help@moutfitters.com so that we can continue to further assist you. We look forward to hearing from you.

“Amazing customer service , got different clear coats , matte and original. I’m in love with my going again. Amazing product. Shout out to Hammersmith Broadway.”

Helpful Report

Hi S.P! Thank you so much for taking the time to share your positive feedback with us! We are always happy to hear stories like these and we are glad you are enjoying your Mobile Outfitters products.

Mobile Outfitters is rated 4.4 based on 5,494 reviews